Global Sales Enablement - Content & Facilitation Specialist

Introduction

This role creates impactful learning solutions that enhance sales performance across a diverse and fast-paced global organization. Specialists design and implement virtual, live virtual, and in-person learning programs that support an ever-boarding program focused on supporting the needs of new, early, and experienced sales professionals. This includes working with vendors and partners to surface content, source, organize, and present content to facilitate effective learning experiences.

Your role and responsibilities

Content & Facilitation Specialists focus on curating, creating, organizing, and maintaining a robust library of high-quality sales skill content and collateral that aligns to IBM's Client Engagement Model. This includes:

• Identifying the critical skills and desired behavior expected from a cutting-edge sales team.
• Aligning sales skills to a desired sales behavior and providing guidance on how to measure the behavior
• Identify the enablement needs of sellers and sales managers through consultation with the various teams
• Find the virtual, live, and in-person content based on identified needs. This includes working with vendors to select appropriate teaching methods, materials, and resources.

Required education

High School Diploma/GED

Required technical and professional expertise

• Curious learner to develop a strong understanding of sales professionals, their needs, and the latest relevant technology and market trends
• Independent self-starter who can identify reliable sources for enablement planning
• Ability to collaborate with subject matter experts, instructional designers, and other enablement professionals to ensure the accuracy and relevance of training content
• Stay abreast of industry trends and advancements to ensure the content remains current and relevant
• Strong networking skills who can become part of the extended sales and sales manager community
• Excellent communication skills for presenting strategy and development of individual events
• Active listening skills to listen for needs expressed explicitly or implicitly by sales leaders
• Solid understanding of adult learning principles and the ability to use technology effectively in education
• Facilitation skills to engage sales professionals and deliver compelling messages in live virtual or in-person enablement

Preferred technical and professional experience

• Course development in an LMS, including YourLearning
• Experience with Adobe Content Manager
• Public Speaking experience

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.