Vice President of Broadband Services

About Us:
Stimulus Technologies is a leader in technology services, dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We also offer IT, VoIP, and CyberSecurity services to a range of clients. As we expand our reach, we seek an experienced executive to oversee broadband operations, lead cross-functional teams, and drive network deployment excellence across the western United States.

Position Overview:

The Vice President of Broadband Services is responsible for leading the operational performance, subscriber growth, customer experience, and team development across all Stimulus Technologies broadband networks. This includes overseeing all aspects of network operations, subscriber support, service delivery, and operational readiness in newly constructed markets.

As Stimulus expands its fiber and wireless footprint to serve tens of thousands of customers across multiple states, this leader will be responsible for building and scaling a high-performing broadband operations team that ensures quality of service, subscriber satisfaction, and long-term retention. The VP of Broadband Services will partner closely with the Construction and Engineering teams to ensure a seamless handoff from buildout to operations.

Key Responsibilities:

• Operational Leadership & Oversight
  • Lead broadband service operations across all active markets.
  • Own end-to-end service delivery performance including uptime, SLAs, and customer support outcomes.
  • Ensure operational readiness and seamless transition of new service areas from construction to active operations.
• Team Building & Development
  • Recruit, train, and manage regional teams including field techs, NOC staff, and operational supervisors.
  • Foster a culture rooted in accountability, performance, and values-driven leadership.
  • Plan for team growth and succession to support long-term scaling.
• Customer Success & Retention
  • Oversee installation, activation, and ongoing support workflows.
  • Ensure high satisfaction, fast response times, and effective support through proactive strategies.
  • Implement initiatives to maximize take rates and customer retention.
• Systems, Process, and Performance Optimization
  • Implement and optimize tools that are used to manage the network.
  • Establish and monitor KPIs related to provisioning, ticketing, resolution times, and productivity.
  • Streamline service delivery, reduce operational costs, and elevate service quality.
• Cross-Functional Collaboration
  • Partner with Engineering, Construction, and Finance teams to align deployments with staffing, systems, and budget planning.
  • Coordinate operational compliance across multiple jurisdictions.
• Strategic Growth & Transition Management
  • Develop scalable operational frameworks to support expansion from tens of thousands to hundreds of thousands of customers.
  • Guide long-term strategic decisions in network operations based on technology trends, funding timelines, and growth targets.

Qualifications:

• Experience: 15+ years in ISP operations or telecommunications, with significant senior management experience overseeing multiple locations.
• Project Management: Proven expertise in managing large-scale network deployment projects. PMP certification is a plus.
• Technical Proficiency: Strong understanding of ISP infrastructure, network planning, and deployment processes.
• Leadership Skills: Demonstrated ability to lead and inspire teams, with a strong focus on talent development and succession planning.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with both technical and non-technical stakeholders.
• Problem-Solving: Strategic thinker with a track record of overcoming operational challenges and driving continuous improvement.
• Education: Bachelor's degree in Engineering, Telecommunications, Business Management, or related field. Master's degree is a plus.

Why Join Us?

• Mission-Driven Impact: Be part of a company committed to connecting communities and transforming lives.
• Team Culture: Work with a team that lives by Stimulus Technologies' core values: Driven to Grow, See a Need, Fill a Need, Elevate Others, Extreme Ownership, and Celebrate Success.
• Career Development: Lead a team of talented, dedicated professionals with opportunities for career growth.
• Competitive Benefits: Receive a competitive salary, comprehensive benefits package, and opportunities to work with cutting-edge network technologies.

Application Instructions:
Interested candidates are encouraged to apply by submitting their resume and a cover letter detailing their relevant experience and how they can contribute to Stimulus Technologies' growth and success.

Stimulus Technologies is an equal-opportunity employer. Join us in connecting communities and transforming lives through technology!