Credit Manager

BASIC FUNCTION:

The credit manager position is accountable for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses. Position requires management and oversight of a team of Account Receivable Specialist. This team is responsible for calling on past due accounts, issue resolutions related to account receivable as well as the timely and accurate posting of A/R payments. The Credit Manager will join our mission to "Make the tech in the truck more efficient" and embrace our vision to "Enhance lives through solutions."

Core Values:

Honesty - We keep our promises, are truthful, and instill confidence

Excellence - We passionately deliver exceptional experiences

Accountability - We are all accountable and strive for results

Respect - We value others, care about people, and treat them respectfully

Teamwork - We work together to provide solutions internally and externally

Core Competencies:

• Building Trust - Interacts with everyone in a way that gives them confidence in personal and company intentions
• Customer Focus - Listens to customers and addresses issues while maintaining supportive customer relationships
• Productivity - Strives to consistently achieve excellence in performance and maintains focus in the face of obstacles
• Adaptability - Changes approach when necessary to achieve goals and adjusts style as needed to the situation at hand
• Cooperation - Uses tact to maintain effective work relationships with coworkers and stakeholders

Job Specific Competencies:

• Sense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines
• Attention to Detail - Diligently attends to details and pursues quality in accomplishing tasks with a sense of precision
• Results Oriented - Maintains focus and perseveres in the face of obstacles and prioritizes tasks based on importance

Position Responsibilities:

• Maintain the corporate credit policy and measure performance with appropriate metrics
• Manage team of Account Receivable Specialists
• Ensure the timely and accurate posting of accounts receivable payments
• Manage relations with collection agencies, credit reporting agencies, credit insurance providers, and the sales team
• Create a credit scoring model and manage customer credit files
• Monitor the credit granting and updating process and accept or reject the staff's credit recommendations
• Provide timely and accurate reporting of accounts receivable metrics
• Personally investigate the largest customer credit applications and visit the largest customers to establish relations
• Monitor periodic credit reviews and review deductions being taken by customers
• Manage the application of late fees, as well as manage the corporate financing program

Qualifications:

• 5+ years of credit experience and proficient in advisor leadership with credit strategies
• Bachelor's degree in business and experience with credit scoring systems preferred
• Have a thorough knowledge of credit-related laws and considerable experience with customer negotiations.
• Ability to perform basic business math functions and has intermediate skills in the use of Microsoft Office products
• Proven success in building relationships with customers, employees and the general public
• Handle Customer and internal situations, which are sometimes stressful or time critical
• High performer in prioritizing tasks and able to pay close attention to details