Quality and Compliance Manager

Job Description:

KEY ACCOUNTABILITIES INCLUDE:

Meetings & Project Management Responsibilities:

• Develop, implement, and maintain the ISO 9001 and 27001 ISO Quality Management System.
• Plan for and manage ISO 9001 and ISO 27001 certification process for the company along with any renewals, audit cycles, and orchestrating with consultants and third parties
• Plan for and form the business teams, committees and members of management required to comprise the Quality Audit Team
• Coordinate Management Review Meetings
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations
• Oversee and ensure compliance with the company's CTPAT membership including managing the recertification process as well as assisting the development of any internal processes to maintain good standing with CTPAT membership
• Work with suppliers and vendors to ensure materials and services meet ISO quality standards.
• Address customer quality concerns and collaborate with the customer service team to resolve any issues.

Quality Assurance:

• Monitor and improve product quality by ensuring adherence to the ISO quality processes.
• Lead the implementation of continuous improvement initiatives, ensuring best practices are followed.
• Provide training and guidance to staff on ISO-related processes, quality control, and standard operating procedures (SOPs).

Document Control:

• Maintain and update all ISO-related documentation, including work instructions, standard operating procedures, quality manuals, and forms.
• Prepare and submit regular reports on ISO compliance, audits, and improvement progress to upper management.
• Distributing (hard copy) documents to stations
• Monitoring implementation of document control procedure and providing assistance to managers as needed in developing/maintaining their documents

Internal & External Quality Audits:

• Audit SEKO stations as needed to ensure CTPAT, and security audits are complete and identify any deficiencies found with management to ensure mitigated measures are put into place
• Develop audit check list
• Conduct internal Quality Audits
• Issue audit reports and follow up to ensure deficiencies are corrected
• Develop an audit schedule which will include some in person visits to various SEKO stations
• Monitor closure of Corrective Actions
• Prepare an internal audit report for Management Review
• Oversee internal audits, audits by external parties, and ensure corrective and preventive actions (CAPA) are taken.

Quality Software Management & Training

• Identify, implement, serve as administrator in the company's quality control software platform
• Train new hires and current employees and work closely with IT in the QMS platform as it relates to any requirements needed for ISO 27001
• Is responsible for the overall direction of all company personnel in matters related to the quality system and to all matters related to operational compliance

Risk Management:

• Identify areas of potential risk to the quality system and work proactively to mitigate any issues.
• Ensure that all machine shop activities follow risk management protocols.

• Other duties as assigned by management.

REQUIREMENTS:

• Process Management focus and knowledge of global programs and management
• Working knowledge of operations & compliance issues
• Outstanding written and verbal communication abilities
• Familiarity with computers and necessary software
• Detail-oriented and well-organized
• Strong decision-making and problem-solving skills
• Ability to foster strong relationships
• Proven understanding of risk assessment and mitigation
• Research and reporting skills
• Microsoft Software applications i.e., PowerPoint, Excel, Word
• CargoWise (Wise Tech) Software applications (preferred knowledge)
• Strong knowledge of ISO 9001:27001 standards (or other applicable ISO standards).
• Proven track record of managing ISO audits and compliance.

EDUCATION & EXPERIENCE:

Minimum

• Bachelors degree in a related field
• 5-7 years of experience as an ISO Manager or similar role in a related field i.e., Transportation Security Administration (TSA) In-Direct Air Carrier or Logistics and Freight Forwarding experience or Quality or Project Management Experience

Preferred

• Masters degree
• 7-10 years experience

SPECIALIST CERTIFICATIONS:

• ISO 9001 Lead Auditor or similar certifications preferred.
• Additional certifications in Quality Management (e.g., Six Sigma, Lean) a plus.

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.