TikTok Shop - Anti-Fraud Operations Specialist
Apply NowCompany: TikTok
Location: Seattle, WA 98115
Description:
Location :
Seattle
Employment Type :
Regular
Job Code :
A192883
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Responsibilities
About the Team E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As an Anti-fraud Operations Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points. Roles & Responsibilities - Research fraud-related policies and build effective enforcement tools and processes to penalize bad actors and prevent risk while balancing user experiences - Actively analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform - Identify vulnerabilities and how they are being used to abuse the platform - Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams - Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale - Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) abuse-related activities - Perform other ad-hoc tasks related to fraud operations
Qualifications
Minimum Qualifications: - 0-3 years of professional experience in operation and investigation related to fraud, abuse, or cybercrime. - Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets - Strong ability to gather information from various sources to substantiate investigation hypotheses - Work well under pressure, and can prioritize high impact escalations - Experience working with KYC and working with merchants Preferred Qualifications - E-commerce or marketplace experience preferred
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $77968 - $101333 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Apply to this job
Seattle
Employment Type :
Regular
Job Code :
A192883
Apply to this job
Share this listing:
Responsibilities
About the Team E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As an Anti-fraud Operations Specialist, you will be responsible for monitoring anomalies, and responding to escalations and appeals. You will also perform root cause analysis to determine gaps in product and processes. Subsequently, to also collaborate on workflow optimization to resolve pain points. Roles & Responsibilities - Research fraud-related policies and build effective enforcement tools and processes to penalize bad actors and prevent risk while balancing user experiences - Actively analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform - Identify vulnerabilities and how they are being used to abuse the platform - Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams - Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale - Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) abuse-related activities - Perform other ad-hoc tasks related to fraud operations
Qualifications
Minimum Qualifications: - 0-3 years of professional experience in operation and investigation related to fraud, abuse, or cybercrime. - Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets - Strong ability to gather information from various sources to substantiate investigation hypotheses - Work well under pressure, and can prioritize high impact escalations - Experience working with KYC and working with merchants Preferred Qualifications - E-commerce or marketplace experience preferred
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $77968 - $101333 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Apply to this job