Director of Operations

Tailor Made Compounding (TMC) is seeking a Director of Operations to lead and optimize the day-to-day prescription fulfillment process - from data entry to dispensary to shipping. This is a high-impact leadership role responsible for throughput, accuracy, and operational execution in a fast-paced 503A pharmacy.

About TMC

Established in 2016, Tailor Made Compounding has become one of the nation's leading 503A compounding pharmacies. We're known for personalized medications that support men's health, women's health, IV therapy, and other specialty treatments where traditional medicine falls short. Our success is built on innovation, speed, and precision-supported by scalable systems and a culture that values getting better every day.

Key Responsibilities

• Own the end-to-end fulfillment workflow, ensuring prescriptions are processed, prepared, and shipped with speed and accuracy.

• Lead managers and supervisors across data entry, verification, dispensary, and shipping.

• Identify and eliminate bottlenecks to improve throughput and service levels.

• Use metrics to drive accountability and performance-no guesswork.

• Build systems that scale as we grow: smarter workflows, clear standards, better tools.

• Partner with compliance and QA to ensure regulatory alignment and safe operations.

• Uphold a work environment rooted in urgency, teamwork, and ownership.

• Coach teams to high standards and address performance gaps with clarity and consistency.

• Manage and mentor department management teams, including supervisors and frontline staff, to ensure effective teamwork, high performance, and accountability.

• Ensure strict adherence to company policies, operational SOPs, and regulatory requirements across fulfillment.

• Work closely with production, supply chain and procurement teams to maintain accurate inventory levels.

• Uphold a safe working environment by ensuring adherence to safety regulations and promoting a culture of safety throughout the facility.

• Participate in the development and execution of long-term strategies for facility growth, expansion, and process innovation.

• Collaborate with the Executive Team to develop KPIs for operations team related to inventory, staffing, fulfillment, and quality.

• Hold managers accountable to team performance, metrics, and compliance expectations.

Qualifications

• 5+ years in a high-volume operations leadership role, preferably in pharmacy, mail-order fulfillment, or retail operations

• Experience managing cross-functional teams in a dynamic, fast-paced setting

• Strong ability to analyze operational data and act on insights

• Track record of leading continuous improvement

• Confident in coaching leaders, setting expectations, and holding people accountable

• Knowledge of pharmacy systems, shift planning, and compliance workflows

• Proficient in Excel and operational reporting tools

• Bachelor's degree in business, healthcare administration, or a related field

• Familiarity with 503A pharmacy or mail-order fulfillment workflows

• Working knowledge of compounding pharmacy regulations preferred

This role is perfect for someone who thrives in a growth environment, leads with clarity, and enjoys solving operational puzzles that scale. You'll have the opportunity to make a massive impact across the organization and help shape the future of our pharmacy operations.