Operations Manager

Responsibilities

Related Commercial Management Company ("RCMC") has become known as a leader in the real estate industry, providing exceptional, responsive property management and unparalleled services across each of its prestigious properties. Related's Commercial Portfolio broadly ranges from Commercial Office, Mixed-use developments and retail centers. In addition to traditional property management services, RCMC closely analyzes existing market conditions, paired with its portfolio, to strategically procure best in class commercial service offerings. In doing so, RCMC consistently strives to enhance the livelihood of its Tenants, as well as all the surrounding neighborhoods at large.

We are seeking an Operations Manager to join our Strategy and Operations team in New York City. The Operations Manager will play a key role in supporting strategic initiatives, operational enhancements, and business development efforts across various divisions within the company. This position offers a unique opportunity to work on high-impact projects, collaborate with cross-functional teams, and contribute to the continued success and growth of Related Companies.

Core responsibilities include, however not limited to:

• Assisting with the implementation of existing and strategic initiatives for Commercial Portfolio, ensuring establishment of key processes and playbooks.
• Leveraging Commercial Portfolio's platform SMEs and resources and advocate, support and increase adoption of Portfolio-wide initiatives, process efficiencies and ongoing monitoring.
• Continuously assessing the asset and its resources, identifying priorities and objectives, and recommending valuable strategies to improve operational performance and service
• Contributing to the preparation of financial reports
• Assisting with development of SOPs and best practices ensuring all building functions clearly understand duties and responsibilities
• Assisting with portfolio based operational procurement and contracting, including bid processes, negotiation and service delivery
• Working closely with Portfolio leadership to implement, track and report performance goals for portfolio including KPI outcomes for Financial Management
• Driving and effectively communicating implementation of process plans and tools for participants in strategic initiatives and other key stakeholders ensuring efficient engagement for adoption of change initiatives
• Building and maintain strong relationships across the organization, ensuring honest, timely and transparent communication
• Ensuring deliverables of the highest standard while managing all legal and safety considerations

Compensation:

$105,000 - $120,000 + Discretionary Bonus

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

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Qualifications

• 3-5 years proven progressive experience in operational process management.
• Exposure to operations, program development, management and driving standards across enterprise.
• Proven ability to manage, monitor and action on performance.
• Proven success in conflict resolution.
• Executive presence, excellent written, verbal and communication skills.
• Ability to plan, organize and manage process.
• Ability to work effectively and harmoniously in team environment.
• Comfort in dealing with hypotheticals and/or large data sets and driving to succinct, executive-level communications.
• Ability to communicate at all levels in a confident, data-driven manner.
• Experience in creating business or strategic plans and a successful track record of implementation.
• Strong project management skills, results-driven, adaptable with ability to manage multiple priorities and meet deadlines.
• Superior interpersonal skills:
• Ease in working with people up and down the organization hierarchy
• Naturally adaptive to different audiences
• Diplomatically assertive
• Strong sense of integrity and ethics
• Demonstrates strong intellectual curiosity; always seeking new approaches and challenging the organization to new levels of success.
• Naturally thinks and acts like an owner.

Overview

Build Your Career with Related Commercial Management Company

Related Commercial Management Company (RCMC), a subsidiary of Related Companies, manages prestigious office and retail spaces across Hudson Yards, Deutsche Bank Center, and 85th & 10th. Our portfolio includes state-of-the-art office towers like 50 Hudson Yards, 55 Hudson Yards, and 30 Hudson Yards, home to Fortune 500 companies and global industry leaders. As an office property management professional at RCMC, you'll be key in managing iconic commercial properties, working alongside top corporate clients and global brands, and benefiting from career growth, leadership development, and mentorship. You'll be part of an innovative, high-performance team that sets industry standards in commercial real estate.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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