Lead Change Management Specialist

Company Description

Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 80% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the iceberg...or as we might say, one "slice" of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team!

Job Description

Position Summary

Create and implement change management strategies and plans to maximize employee adoption, usage of processes and systems and minimize resistance. Drive to faster adoption, higher utilization of and proficiency with the changes that impact employees at every level. Act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. Provide direct support and coaching to all levels of managers as they help direct reports through the HR product enablement and future changes that impact the organization. Support project teams in integrating change readiness activities into current and new project plans. Execute and/or support change management initiatives applying sound organization development methods and advise on complex HR initiatives/realignments involving aspects of change management and/or organizational development.

Primary Responsibilities

• Facilitate HR organizational change management to enable the smooth transition from current state to the desired state includes all activities aimed at helping the organization successfully accept and adopt new organizations, business processes, and technology.
• Apply a structured change management strategy and lead change management activities apply a change management process and tools to create a strategy to support adoption of the changes required by a project or department initiative.
• Support communication efforts: support the design, development, delivery and management of communications.
• Assess the change impact: conduct impact analyses, assess change readiness and identify key stakeholders. Provide AS-IS TO-BE gap assessment and recommendations to promote needed changes to close the gaps in business processes, procedures, training and communications.
• Assess the change readiness: develop the appropriate approach and build the infrastructure for sustainable change.
• Support training efforts: provide input, document requirements and support the design and delivery of training programs.
• Define and measure success metrics and monitor change progress and maturity levels.
• Create actionable deliverables for the five change management levers: communication plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
• Support Continuous Improvement: create a schedule to follow up on new implementations to validate user and ensure the required continuous improvement outcomes are delivered and validated based on the business case outcomes.
• Coaching Senior Leaders: Act as a coach for senior leaders and executives, helping them fulfill the role of change sponsor.
• Supporting Managers: Provide direct support and coaching to all levels of managers as they help their direct reports through HR product enablement and future changes.
• Project Integration: Support project teams in integrating change management activities into current and new project plans.
• Executing Change Initiatives: Execute and/or support change management initiatives applying sound organization development methods.
• Advising on HR Initiatives: Advise on complex HR initiatives/realignments involving aspects of change management and/or organizational development.

Qualifications

• Minimum 5 years of change management experience
• Minimum 2 years of digital/technical change management experience
• Advanced experience with change management tools and methods including risk management, strategic planning, and change management
• Strong interpersonal, organizational, analytical, presentation, communication and critical thinking skills
• Demonstrates ability to build mutually productive relationships and interact with senior management and key partner groups
• Ability to interpret business problems and develop solutions while understanding the broad impact of those solutions
• High degree of attention to detail
• Operate well under pressure and adapt quickly to change
• Demonstrated ability to be solution-oriented

Leadership Characteristics

• Influence change at multiple levels within the organization
• Balance multiple demands, address shifting priorities, and champion change
• Consider long- and short-term consequences of decisions
• Influence without authority
• Successfully manage customer relationships when there are competing priorities
• Understand customer needs and manage expectations
• Organization design/effectiveness knowledge

Additional Information

Benefits:

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.