Vice President, Residential Property Management

Vice President, Residential Property Management

Join Our Team at Strategic Group

Ready to grow your career with one of Canada's leading privately held real estate companies? At Strategic Group, we create spaces where people, businesses, and communities thrive.

About Us

At Strategic Group, our purpose is simple: Learning. Growing. Having Fun. We bring this ethos to life by innovatively envisioning, creating, owning, and operating real estate that transforms spaces and redefines possibilities.

As a fully integrated real estate company, we specialize in owning, managing, leasing, developing, and re-developing properties. Our entrepreneurial spirit and innovative thinking have made us a Canadian industry leader in office-to-residential conversions, completing more successful conversions than anyone else in the country. This focus is a driving force in our development business and reflects our commitment to creatively reimagining what's possible.

Our real estate portfolio spans high-end residential developments and commercial properties. Beyond real estate, our business interests include corporate finance and other industries, enabling us to deliver diverse and impactful solutions for our tenants, partners, and communities.

Guided by our mantra, "Creating value others can't, by seeing what others don't," we take pride in crafting unique solutions that leave a lasting legacy.

Our Values

At Strategic Group, our values guide everything we do:

• Team Player: We foster a supportive, accountable, and drama-free workplace where integrity and respect guide every interaction.
• Innovative: Creativity and unconventional thinking are at the heart of what we do, helping us uncover opportunities others might miss.
• Growth-Oriented: We are tenacious and passionate, thriving on challenges and embracing learning as we pursue new opportunities.
• Optimistic: With a positive mindset and solution-oriented approach, we tackle obstacles as opportunities to learn, grow, and have fun.

If you're ready to join a team that thinks boldly, acts innovatively, and works collaboratively, we'd love to hear from you!

Position Overview

Strategic Group is seeking a progressive Vice President of Residential Property Management to lead the strategic and operational direction of our residential portfolio. Reporting to executive leadership, this senior role oversees day-to-day operations, financial performance, and team development, ensuring alignment with corporate priorities and contributing to company growth. The position requires an experienced leader with a solid track record in residential property management, financial performance, and cross-functional collaboration.

As a senior leader, the successful candidate will collaborate closely with Asset Management, Leasing, Operations, and Accounting teams to drive operational excellence, ensure regulatory compliance, and elevate tenant satisfaction. This role offers a unique opportunity to drive value creation, refine operational processes, and support long-term growth initiatives.

Key Responsibilities

Strategic Leadership

• Set the strategic vision for the Residential Property Management division, ensuring alignment with Strategic Group's broader corporate objectives and growth trajectory.
• Define and execute innovative, data-informed strategies that drive portfolio expansion, operational excellence, and financial performance.
• Act as a thought leader within the organization-identifying industry trends, emerging technologies, and best practices to position the portfolio at the forefront of the residential sector.
• Promote continuous improvement initiatives that enhance efficiency, profitability, and tenant satisfaction, while embedding agility and innovation into operational frameworks.
• Lead the evolution of scalable systems and processes to support the demands of a growing and diverse residential portfolio.
• Provide executive oversight and strategic direction across all property management activities, ensuring best-in-class service delivery and regulatory compliance.
• Collaborate with senior leadership on enterprise-wide planning, acquisitions, and long-term business development initiatives, contributing meaningfully to Strategic Group's corporate vision and expansion roadmap.

Operational & Financial Oversight

• Support residential operations, including maintenance, tenant services, and capital planning, ensuring effective and consistent execution.
• Contribute to the development of annual budgets, financial forecasts, and performance reporting, ensuring accuracy, accountability, and alignment with strategic objectives.
• Leverage performance metrics and data insights to support decision-making and resource planning.
• Maintain oversight of receivables, collections, vendor agreements, and compliance standards to ensure strong financial discipline and risk management.
• Ensure that operational practices support cost control, regulatory adherence, and the delivery of high-quality tenant experience.

Excellence in Performance & Process

• Standardize and streamline operational practices to ensure consistent, high-quality property management services.
• Drive process innovation and continuous improvement initiatives that support profitability and tenant experience.
• Monitor performance benchmarks and ensure timely reporting on operational and financial metrics.
• Ensure the implementation and optimization of standardized processes that improve efficiency, consistency, and profitability.
• Manage and report on key performance indicators (KPIs), setting high standards for operational performance and tenant service.
• Leverage data and analytics to drive decisions, refine processes, and improve financial outcomes.

Team Leadership & Development

• Provide strategic leadership to a team of property managers and support staff, ensuring alignment with organizational goals and operational effectiveness across the residential portfolio.
• Deliver structured mentorship, performance management, and regular development conversations to support individual growth and team success.
• Design and execute talent development initiatives aimed at identifying, retaining, and advancing high-potential professionals into future leadership roles.
• Build cohesive, cross-functional teams by promoting clear communication, shared goals, and alignment across departments such as Leasing, Operations, and Property Management
• Encourage a disciplined and solutions-oriented work environment that supports continuous learning, professional accountability, and operational consistency.
• Support innovation and initiative across all levels of the team, ensuring alignment with corporate values and strategic direction.

Tenant Experience & Community Engagement

• Define and uphold consistent standards of service excellence across the residential portfolio to ensure a high-quality tenant experience.
• Lead the development and execution of strategies focused on tenant satisfaction, engagement, and long-term retention.
• Oversee timely and professional resolution of tenant concerns, maintaining a service-oriented approach that reflects the organization's commitment to tenant care.
• Collaborate with the Marketing team to create and implement effective tenant communication plans, onboarding materials, and community engagement initiatives.
• Monitor tenant feedback and operational insights to identify opportunities for service enhancements and program improvements.

Vendor & Stakeholder Management

• Oversee all third-party service provider relationships to ensure consistent, high-quality service delivery and full compliance with contractual obligations.
• Build and maintain strategic partnerships with vendors, suppliers, and contractors that align with operational goals and support long-term organizational value.
• Conduct regular evaluations of vendor performance, identifying areas for improvement and implementing corrective actions as required to maintain service standards and cost efficiency.
• Collaborate with the Operations team to ensure all service agreements are effectively managed and executed in accordance with business requirements.
• Proactively address vendor-related challenges, applying a solution-driven approach to maintain continuity and quality of service across the portfolio.

Qualifications

• Post-secondary education in Real Estate, Business Administration, or a related field is preferred; an MBA is a strong asset. Relevant professional experience will be considered in lieu of formal education.
• Minimum of 8-10 years of progressive experience in residential property management, including 5+ years in a senior leadership role.
• Deep expertise in operational strategy, financial oversight, building systems, leasing regulations, and compliance frameworks.
• Demonstrated success in team leadership, cross-functional collaboration, and organizational influence.
• Proficiency in property management software (Yardi Voyager or equivalent preferred)

Our Culture & Benefits

At Strategic Group, we're committed to helping you build a career you're excited about. If you're passionate about working with a dynamic, motivated team in a fast-paced environment, please submit your resume and cover letter today, and join us in making an impact.

We are proud to be an equal opportunity employer and celebrate diversity in all its forms. Our inclusive workplace ensures every employee feels valued and empowered to bring their best self to work.

As part of the Strategic Group team, you'll enjoy a competitive compensation package, including an extended health and dental benefits plan, company events, flex days, and more.

This position is based in Calgary, Alberta. Applicants must be located in Calgary or the surrounding area or be willing to relocate.

We appreciate all applications, however, only candidates selected for an interview will be contacted.