Library Environment and Security Services Manager

Salary: $116,656.56 - $141,775.20 Annually
Location : Seattle Public Library - Central Library, WA
Job Type: Civil Service Exempt, Regular, Full-time
Job Number: IC #19-25
Department: The Seattle Public Library
Opening Date: 04/18/2025
Closing Date: 5/2/2025 5:00 PM Pacific

Position Description

Invitation to Compete #19-25: Library Environment and Security Services Manager
Security Services

Central Library, 1000 4th Ave., Seattle, WA 98104

Regular, FLSA exempt, full-time, 80 hours per pay period
Salary range: $116,656.56 - $141,775.20 annually
A pay period is two weeks in length that starts on Wednesday and ends on Tuesday. This schedule is subject to change based on the Library's current operational need.
This recruitment is open to the public and to The Seattle Public Library's employees. Please submit your application, cover letter and resume in NEOGOV by 5:00 p.m. on May 2, 2025. Please read the How to Apply section of this bulletin for more information.

Overview
The Seattle Public Library's mission is to bring people, information, and ideas together to enrich lives and build community. We envision the Library as the central hub of an equitable and connected city where knowledge flourishes, and people find inspiration and a sense of belonging. Since 1891, we have grown from a single reading room to a world-class library system with 27 locations, including the iconic Central Library.

The Library works every day to foster and support a healthy city and a healthy democracy. We do this work guided by the principles of intellectual freedom and equity, and with a service focus on literacy, the love of reading and learning, patron privacy and confidentiality, transparency, accountability to the public, strong partnerships, and innovation.

The Library is an active and committed partner in the City of Seattle's Race and Social Justice efforts, which seeks to end racial disparities and achieve racial equity in City government. RSJ embeds racial equity and social justice principles into programs, budgets, and culture.

Library employees are highly regarded by the public for their knowledge, quality of service, empathy, compassion, and caring. As a workplace, we value transparent communication, partnership, and engagement. We are enriched individually and organizationally by our diversity. We are looking for a leader who will continue our development of an inclusive workplace that delivers a sense of belonging to Library staff and patrons.
If you share our values and meet the qualifications, the Library invites you to apply for the Library Environment and Security Services Manager position.

The 11-story downtown Central Library is occupied by several hundred staff and several thousand Library users and visitors daily. Additionally, 26 branch libraries located in neighborhoods throughout Seattle also receive a large number of visitors daily. This position manages the execution of policies and standards adopted by the Library for protection of the public, volunteers and staff, and to secure personal and Library property and assets. The position reports to the Administrative Services Director.
The Library Environment and Security Services Manager functions as part of a management team that provides system-wide support for the Library's facilities and security operations. The position interacts with other Library managers, supervisors and staff to coordinate security and safety responses. This position communicates and interprets policies and procedures, assists with evaluating security needs, and plans security activities and programs. This position leads the implementation of safety and security standards, and recommends and plans program improvements.
The Library Environment and Security Services Manager spends the majority of their time with the supervision of the security program. The position works directly with the Security and Safety Services Supervisor, the Security Analyst and the Administrative Specialist in maintaining and developing the administrative processes, procedures, data management systems and records required by the security and safety program.

The Library Environment and Security Services Manager, through the Safety Services Supervisor and Security Officers, oversees and enforce the Library's Rules of Conduct and Community Use Agreement, receives and acts on information about security issues and trends across the library system as a whole. Activities can include, gathering information from management and staff to understand impact of security practices and policies, organizing and delivering training on security policies, identifying resources needs and opportunities to collaborate with other City entities, including the CARE team and Seattle Police Department.

The Library Environment and Security Services Manager generates and reviews reports with statistical data as needed. This position may also review and recommend exclusion lengths for violations noted in the security incident reports.

The Library Environment and Security Services Manager may also represent the security/safety unit with issues such as entrance control systems, building fire/safety alarm systems, and staffing the Library's emergency operations activities.

Job Responsibilities

• Assure the security and safety of Library facilities, properties and assets and provide for operational security by managing a team of security officers and implementation of the Library's safe environment policies, procedures and practices.
• Monitor the security program operations and staff and conduct quality control of security services by overseeing activities, maintaining program standards and policies, ensuring effective communications, and providing oversight and coordination of security activities.
• Manage staffing, training and onboarding at acceptable levels at the Central Library and, in consultation with the Security Services Supervisor, deployment of Officers within the branch libraries including scheduling coverage for special events as needed.
• Provide for enforcement of Library security standards, policies and procedures by monitoring and evaluating problems relating to personal security of staff, Library users and property and by taking appropriate protective actions and preventive measures.
• Contribute to building safety and security by assessing and reporting physical security and safety conditions, and recommending resource adjustments to enhance security coverage, facility needs, and protective and preventive action.
• Provide for effective communications concerning security issues by serving as liaison between Library staff, police agencies and personnel, contracted security personnel, and the public in varying support capacities.
• Provide for timely and effective support of security operations and activities by obtaining, recording and maintaining necessary documentation, reports and records.
• Provide for enforcement of policies and procedures regarding security related programs and functions by monitoring and implementing related policies and procedures.
• Maintain confidentiality on all issues discussed with the Library Environment and Security Services Manager in areas as: problem-solving security issues, personnel issues, staffing levels, and library policy.
• Assist with the Library's Emergency Management Program including training and administration of the program.
• Participate on and contribute to the Administrative Services leadership team and support the overall department functioning and goals.
• Assist with education of library staff on a variety of topics related to serving patrons who may be unhoused or in crisis, including trauma informed care, best practices and providing social service information and referral.
• Coordinate with Library Social Worker team and other key library staff to arrange services for patrons, design and deliver formal trainings, and optimize resource sharing.
• Provide current and relevant information, support, referrals, and assistance to patrons experiencing crisis such as mental health issues, substance abuse, unstable housing, living unsheltered, food insecurity, employment, or exclusion issues.
• Connect, build, and maintain partnerships with community agencies, neighborhood groups, social services agencies, and volunteer organizations to address the needs of patrons and potential patrons.

Qualifications

• Ability to provide effective supervision of security activities and staff, including screening applications, making candidate selection recommendations, providing performance feedback, training, assigning work and reviewing work quality.
• Knowledge of the laws and regulations relating to security, emergency management and workplace safety procedures and methods.
• Ability to recognize and assess situations, exercise judgment and discretion, and to take appropriate action in handling security situations.
• Ability to plan own work and that of others and to prioritize and coordinate a variety of tasks and functions.
• Ability to maintain an appropriate demeanor with Library staff and the public while enforcing security rules, often under stressful conditions.
• Ability to use interpersonal and written communications with Library staff, police, Library users and the general public.
• Professional verbal and written communication skills. Ability to use applicable technology and job-related software applications including Word, Excel, Outlook and SharePoint.
• Possession of a valid Washington State driver's license. Ability to drive Library vehicle to various work locations.
• Ability to work evenings and weekends as needed.

Desired Qualifications

• Experience in developing and writing security policies and procedures.
• Experience working as a supervisor/leader.
• Experience managing and/or providing services to at-risk populations, people affected by housing insecurity, substances abuse and poverty.
• Experience with de-escalation, trauma informed care, and/or restorative practices.
• Skill at exercising the kinds of judgment and initiative required of security operations in public service environment.

Additional Information
How to Apply

Candidates who meet the qualifications are asked to submit the following items by 5:00 p.m. on May 2, 2025 to be considered for this position.

NEOGOV online application

A cover letter that describes how your experience and skills align with the stated job responsibilities and qualifications. Please let us know why you are interested in this position.

Current resume that summarizes relevant education, professional experience, training and skills.

Applications that do not include a cover letter, resume, online application, and completed supplemental questions will not be considered.

Applicants will be screened for competitiveness, completeness, and written communication skills. Initial screening will be based on a review of application materials. The employment history detailed in your application materials MUST validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process. The most competitive candidates will be invited to participate in a series of one or more interviews.
Benefits and Salary Information
The full salary range for this position is $116,656.56 - $141,775.20 annually
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at:

Information about retirement plans can be found at:

Additional Information
If you have questions regarding this bulletin or employment at The Seattle Public Library, please send an email to . The Library promotes diversity and inclusion in employment. If accommodations are needed during the selection process, please contact us.

Please keep in mind that job offers are contingent on a review of criminal history as well as verification of information provided by the applicant as part of the application process.
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:
01

Are you able to work evenings and weekends as needed? By selecting "Yes" you are confirming your availability.

• Yes
• No

02

Do you have a valid Washington State Driver's License?

• Yes
• No

03

Please briefly describe your experience managing and/or providing services to at-risk populations, people affected by housing insecurity, substances abuse and poverty. Type 'N/A' for no experience.
04

Please briefly describe your experience with de-escalation, trauma informed care, and/or restorative practices. Type 'N/A' for no experience.
05

I affirm that the information I have included in my online application, resume, cover letter and answers to the above supplemental questions are true and correct.

• Yes
• No

Required Question