Associate Director/Student Financial Systems
Apply NowCompany: Marshall University
Location: Huntington, WV 25701
Description:
Position Details
Get to Know Us!
Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University's mission, inspired by our Vision and Creed, includes a commitment to:
Come Meet Marshall and discover what it means to be part of the Marshall University family!
Come join our Herd!
We are committed to attracting and retaining quality faculty and staff. In doing so, Marshall University offers outstanding benefit packages to eligible employees only. (E-Class in the job posting). Marshall University Research Corporation (MURC) employees have different benefit options than those listed below.
We are . . . Marshall!
Position Information
Position Title
Associate Director/Student Financial Systems
Banner Position Number
000933
E-Class
NC - Nonclassified - .53 or >
Department
Bursar's Office - MU4200
Job Description
This position reports to the Director of Student Financial Systems/Bursar. This position is responsible for student accounts and retention, including third party contracts, managing student payment plans, coordinating student invoices and billing, collection of unpaid balances, cashiering, and managing assignment of accounts for collection.
This position sets goals and priorities that maximize the use of resources available to consistently deliver results. This role manages staff, financial operations, and ensures adherence to university policies, state and federal regulations while fostering a collaborative environment that supports student success.
Provide leadership for the day-to-day operations including training, evaluating, and supervising full and part-time staff.
In collaboration with the Director, participate in the planning, development, and implementation of intra/interdepartmental initiatives, maintain liaison activities with other divisions, departments, or agencies to advance cooperative projects and/or programs designed to contribute to department and university goals and objectives.
Provide support to students and their families regarding student accounts and payments, educating students about their financial obligations as well as the appropriate financial resources available to them; exercises sound judgment and sensitivity when interacting with students, parents, faculty, staff, and other internal and external stakeholders; understanding policies and procedures particularly ensuring satisfactory resolution of problems escalated to the administrative level.
Manage student accounts using appropriate due diligence in the collection of outstanding balances. Manage the TouchNet payment plans, third-party billings for payment by government entities, employers, and other outside companies.
Manage the Perkins Loan Program including processing loans for government assignments.
Manage the processing, refunding, reporting and audits related to military educational benefits.
Participate in various student recruitment and retention efforts including Green and White day, orientation, WOW program for incoming first-year students and Count Down to Commencement. Occasional evening and Saturday work hours required.
Performs other duties as assigned.
Salary Range
$70,112-$91,146-Salary is commensurate with experience and internal equity
Salary Type
Salary
Time Type
Full-Time
Work Location
MU - Marshall University
Qualifications
Must be able to perform all essential job duties as outlined in the job description.
Required Qualifications
Education
Experience
Preferred Qualifications
Education
Experience
Posting Detail Information
Posting Number
MU1131E
Open Date
04/18/2025
Close Date
Open Until Filled
Yes
Special Instructions Summary
Get to Know Us!
Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University's mission, inspired by our Vision and Creed, includes a commitment to:
- Offer a wide range of high quality, affordable, and accessible undergraduate, graduate, and professional education that prepares students to think, learn, work, and live in an evolving global society.
- Create opportunities and experiences to foster understanding and appreciation of the rich diversity of thought and culture.
- Maintain a dynamic intellectual, artistic, and cultural life by promoting and supporting research and creative activities by undergraduates, graduates, and faculty.
- Contribute to the quality of life of the community, region, and beyond through applied research, economic development, health care, and cultural enrichment.
- Cultivate the development of an inclusive, just, and equitable community.
Come Meet Marshall and discover what it means to be part of the Marshall University family!
Come join our Herd!
We are committed to attracting and retaining quality faculty and staff. In doing so, Marshall University offers outstanding benefit packages to eligible employees only. (E-Class in the job posting). Marshall University Research Corporation (MURC) employees have different benefit options than those listed below.
- Work week is 37.5 hrs.
- A great highlight in December is that Marshall University employees receive almost two weeks off for Winter Break!
- Holidays - Employees receive 13 Paid Holidays
- Annual and Sick Leave - Classified Staff, Non-Classified Staff and 12-month Faculty earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year. ) Employee Leave
- Health Insurance - Marshall University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA). There are seven (7) health benefit plans.
- Educational/Tuition Benefits - Marshall University provides tuition benefits to regular employees (after probationary period) and their dependent children.
- Retirement Plans - Marshall University offers retirement through Teachers Insurance and Annuity Association (TIAA). Full-time benefits eligible employees must participate in the mandated retirement plan (401(a)).
- Life Insurance - Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
- Wellness Programs - PEIA provides various care management programs and the Pathways to Wellness program.
We are . . . Marshall!
Position Information
Position Title
Associate Director/Student Financial Systems
Banner Position Number
000933
E-Class
NC - Nonclassified - .53 or >
Department
Bursar's Office - MU4200
Job Description
This position reports to the Director of Student Financial Systems/Bursar. This position is responsible for student accounts and retention, including third party contracts, managing student payment plans, coordinating student invoices and billing, collection of unpaid balances, cashiering, and managing assignment of accounts for collection.
This position sets goals and priorities that maximize the use of resources available to consistently deliver results. This role manages staff, financial operations, and ensures adherence to university policies, state and federal regulations while fostering a collaborative environment that supports student success.
Provide leadership for the day-to-day operations including training, evaluating, and supervising full and part-time staff.
In collaboration with the Director, participate in the planning, development, and implementation of intra/interdepartmental initiatives, maintain liaison activities with other divisions, departments, or agencies to advance cooperative projects and/or programs designed to contribute to department and university goals and objectives.
Provide support to students and their families regarding student accounts and payments, educating students about their financial obligations as well as the appropriate financial resources available to them; exercises sound judgment and sensitivity when interacting with students, parents, faculty, staff, and other internal and external stakeholders; understanding policies and procedures particularly ensuring satisfactory resolution of problems escalated to the administrative level.
Manage student accounts using appropriate due diligence in the collection of outstanding balances. Manage the TouchNet payment plans, third-party billings for payment by government entities, employers, and other outside companies.
Manage the Perkins Loan Program including processing loans for government assignments.
Manage the processing, refunding, reporting and audits related to military educational benefits.
Participate in various student recruitment and retention efforts including Green and White day, orientation, WOW program for incoming first-year students and Count Down to Commencement. Occasional evening and Saturday work hours required.
Performs other duties as assigned.
Salary Range
$70,112-$91,146-Salary is commensurate with experience and internal equity
Salary Type
Salary
Time Type
Full-Time
Work Location
MU - Marshall University
Qualifications
Must be able to perform all essential job duties as outlined in the job description.
Required Qualifications
Education
- Bachelor's degree in accounting, business, finance, or management.
- Working knowledge and experience using Ellucian Banner ERP or other related student accounting systems required.
- Advanced working knowledge of Microsoft Office, primarily Excel, Word, and PowerPoint.
Experience
- Minimum of five (5) years full-time, supervisory, professional experience in higher education.
- The ability to set individual and departmental goals and provide mentoring for staff to achieve established goals and measure success.
- The ability to provide excellent professional customer service in stressful situations, deescalating the situation for a positive resolution.
- Exceptional oral and written communication skills to effectively interact with the campus community.
- Ability to work independently, prioritize, organize, delegate, and complete assigned duties and responsibilities to meet deadlines.
- Ability to adhere to federal, state and university regulations and guidelines.
- Excellent skills in analytical problem-solving and decision-making.
- Demonstrated knowledge of collection laws related to state.
- Knowledge of military educational benefits preferred.
- Ability to adhere to FERPA, GBLA and various higher education regulations.
Preferred Qualifications
Education
Experience
Posting Detail Information
Posting Number
MU1131E
Open Date
04/18/2025
Close Date
Open Until Filled
Yes
Special Instructions Summary