Corporate IT Support Analyst

Location: Lexington Park, MD (Hybrid)
Position: Corporate IT Support Analyst
Overview: ITC Defense is seeking a Corporate IT Support Analyst who will be responsible for delivering exceptional technical support and ensuring the smooth functioning of all IT systems within the organization. This role requires someone who can diagnose and resolve issues efficiently, assist employees with technical challenges, and help implement IT solutions that enhance productivity across the company. This role is expected to be on-site in the office Monday - Thursday, Fridays working from home, subject to the needs of the company.

Responsibilities:
Support could be any combination of (but not limited to) the following general areas:

• Provide first-level support for software, hardware, and network-related issues.
• Respond to inbound help desk tickets, prioritize requests, and resolve issues in a timely manner.
• Assist users with setting up and configuring computer systems, including software installations and network connectivity.
• Troubleshoot and resolve hardware and software problems, escalating issues to senior technicians when needed.
• Provide support to on-site meetings ensuring IT equipment and systems are functioning properly. Troubleshoot and resolve issues as necessary.
• Perform routine maintenance and updates on computers, printers, and other peripherals.
• Maintain and update user accounts, permissions, and system configurations.
• Assist in the resolution of Common Access Card (CAC) issues.
• Coordinate with administrative personnel regarding systems access and permissions.
• Document all interactions, problems, and solutions in the help desk management system.
• Provide training and guidance to end users on software and hardware usage.
• Ensure compliance with company policies and IT security protocols.
• Other duties as assigned.

Additional Responsibilities could include:

• Maintain an inventory of IT assets, including laptops, desktops, and peripheral devices, ensuring proper tracking and timely replacement.
• Assist with the setup, deployment, and decommissioning of hardware.
• Conduct onboarding and training sessions for new employees on how to use IT systems, software, and security protocols.
• Provide ongoing user training on specific software or tools used by the company, ensuring efficient utilization.

Minimum Qualifications:

• Active Secret Clearance or ability to obtain.
• Bachelor's Degree - but can be offset by additional years of experience.
• 3-5 years of related experience.
• Excellent written and verbal communication.
• Proficient in Microsoft Office suite.
• NMCI/Nautilus experience preferred but not required.
• Self-starter that can work independently within program boundaries to accomplish tasks in a fast-paced environment.
• Excellent time management skills.

Why work at ITC Defense:

• Employer Supplemented Health Insurance
• Employer Paid Dental and Vision Insurance
• Employer Paid Life and AD&D Insurance
• 3% Biweekly 401(k) Contribution
• Paid Time Off
• Tuition and Certification Reimbursement
• Competitive Salaries with Performance Incentives
• A positive working environment with supportive teammates and leadership

For individuals assigned and/or hired to work in Maryland, ITC Defense is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Maryland and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $75,000 - $100,000/year.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

ITC Defense Corp. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Employment with ITC is at-will. For further information on our equal opportunity protections as part of the employment process, please see http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Accessibility-Candidates must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/selection process with ITC. Please refer to our website www.itcdefense.com/careers for further information on all our EEO/VEVRAA policies.

Thank you for your interest in ITC Defense!