Senior Business Analyst, Agency Education

Job Description

Senior Business Analyst - Chubb Agency Education

Chubb Agency Education is seeking a Senior Business Analyst responsible for the ideation, development, and management of automated, end-to-end reporting and data visualization. This individual should possess an enthusiasm for analytics and be eager to explore new tools and techniques to create impactful solutions that power business decisions, measure results, and illustrate ROI.

The Senior Business Analyst - Chubb Agency Education will build out new analytical processes and execute regular reporting for learning activity, engagement, and effectiveness across all training modalities, enabling swift and accurate information delivery to business partners. They will work directly with digital marketing, business intelligence, field operations, IT, and related functions in developing novel data connections and relationships. As a pivotal member of the team, they will transform raw data into actionable insights, shaping the future of training programs and driving measurable business outcomes.

Critical Factors for Success Include

• A passion for data analysis and inventive problem-solving, along with an innovative approach to leveraging tools and techniques.
• Ability to meet deadlines with high-quality end-products in a fast-paced environment.
• Results-oriented, demonstrating initiative in prioritizing tasks, managing responsibilities independently, and achieving targeted outcomes.
• Focus on process improvement and efficiency, and continuous development, both technically and professionally.

Responsibilities

• Lead the scoping, development, maintenance, and enhancement of insightful reporting for Chubb Agency Education, leveraging advanced tools and techniques to drive automation and efficiencies that democratize access to department data across the Chubb organization.
• Design and build automated data connections and reports in various data visualization tools (e.g., QlikView and Qlik Sense, Power BI, Excel) using input from business leaders, while adapting to dynamic business needs.
• Visualize and develop solutions (dashboards, scorecards) to highlight trends and anomalies in the data, while providing end-user training and technical support.
• Create compelling presentations and reports that effectively communicate insights and recommendations to diverse audiences.
• Manage data from multiple sources, including internal and external pipelines, to create integrated views, and to ensure data integrity and consistency.
• Support projects designed to increase the impact and exposure of the CAE team within the organization, by identifying new or underserved areas of the business and developing analytical solutions to highlight opportunities.
• Identify opportunities for automation, efficiency, and overall process improvement in all aspects of the job..

Qualifications

• Bachelor's degree in Data Science, Accounting, Finance, Statistics, or related technical/business degree.
• Minimum of 3 years of experience as a Business Analyst (or equivalent); knowledge of insurance and/or customer education/experience is a plus.
• Experience with database querying, APIs, Webhooks, or similar tools / protocols that enable automated data communication between platforms.
• Knowledge of data gathering, analysis, and interpretation techniques with emphasis on strong analytical skills, attention to detail, and accuracy.
• Strong written and oral communication skills with demonstrated ability to present information in differing degrees of detail and form depending on the audience, including non-technical stakeholders.
• Developed interpersonal skills with ability to build relationships and trust with cross-functional and disbursed teams.
• Interest in learning and development with a customer-centric mindset and high professional ethical standards.
• Proficiency in end-user applications (e.g. Microsoft Excel, PowerPoint, and Word).
• Ability to travel is a plus (
• Experience working in and with remote teams is a plus.

The pay range for the role is $90,600 to $154,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.