Operations Communications Specialist, Principal

Job Description

Your Role

The Transformation, Operations, and Customer Experience team of approximately 2,500 employees delivers operational excellence, continuous improvement, and transformative evolution that provides members, providers, and partners with quality outcomes and sustainable affordability. The Operations Communications Specialist, Principal will report to the Strategic Planning and Performance, Director. In this role, you will act as the communications advisor for the Transformation, Operations, and Customer Experience team, partnering with executive leadership and key stakeholders to design and implement a strategic communication plan. Your role will support the Senior Vice President in amplifying key enterprise messages, making organizational announcements, promoting accomplishments, and sharing stakeholder voices and experiences. Additionally, you will provide thought leadership and support day-to-day operational activities

Responsibilities

Your Work

In this role, you will:

• Be a communications lead for one or more business units, CEO directs, lines of business and/or key company initiatives (e.g., Growth, Strategy & Health Solutions, Law, Finance, IT, People & Engagement, Government Affairs, Transformation & Customer Experience, Corporate Citizenship, Diversity, Equity and Inclusion, etc.)
• Partner with executive leadership and key stakeholders to design and implement strategic communications plans in support of Blue Shield of California priorities with the goal of establishing, advancing and maintaining a favorable corporate reputation with targeted audiences, including employees, providers, brokers, public officials, opinion leaders, regulators, consumers and media
• Create employee communications that provide clarity, confidence and connection to our mission, strategy and leadership team
• Design executive visibility programs to build our brand and reputation and develop message platforms to ensure we tell a consistent story
• Oversee, develop and/or support corporate communications campaigns and strategies on corporate priorities
• Coach leadership for external engagements, meetings, and speaking opportunities by developing presentations, messaging, documents, speeches, and talking points to ensure they are well-prepared and effective including industry awards, LinkedIn messaging and speaking at conference
• Partner with executive leadership to draft and distribute monthly newsletter publication to an internal team of over 2,500 people that provides connection to our mission, strategy and leadership team including recognizing employee and team contributions through publication of monthly spotlights and coordination of Employee Appreciation Week
• Coordinate materials, planning, logistics, and preparation for VP+ and Director+ offsite and on-site leadership meetings including All-Hands and Townhall meetings
• Manage and support the development of executive presentations, including Board of Directors presentations and demonstrations
• Manage onboarding process for new leadership within our team as well as introducing our team to new Senior Leaders within the enterprise
• Partner with Internal Communications and/or external vendors to produce video shorts to amplify wins and other key messaging

Qualifications

Your Knowledge and Experience

• Requires a college degree or equivalent experience and minimum 10 years of prior relevant experience
• Requires mastery level knowledge of job area typically obtained through advanced education combined with experience
• May have deep knowledge of project management
• Strong attention to detail
• Requires excellent written communication, including ability to provide quality presentations at a level appropriate for Senior Leadership and Board of Directors
• Requires excellent Microsoft PowerPoint skills

About the Team

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.