Director of Operations

As the Director of Operations, you will play a pivotal role in leading execution and coordinating operational activities across multiple locations (8-12), catering to diverse demographics and spanning large geographical areas. The ideal candidate will drive operational excellence, ensure a world-class customer experience, and spearhead the execution of strategic initiatives to promote profitable growth and efficiency within the organization through the school leadership team. This is an exciting opportunity for a visionary leader to significantly impact the growth and success of Streamline Brands.

Responsibilities:

• Provide strong leadership and strategic direction to school leadership and staff to ensure consistent operational excellence across all locations.
• Implement and maintain standardized operational procedures, best practices, and performance metrics to maximize efficiency and productivity.
• Recruit, train, and manage school leadership and staff to ensure high performance, motivation, and adherence to company policies and procedures.
• Develop and implement strategies to cater to diverse demographics, ensuring inclusive and tailored services to meet the needs of different communities.
• Ensure ongoing maintenance, cleanliness, and brand standards, including the interior, exterior, pool, and pump room, are maintained to ensure a safe and welcoming environment for staff and customers.
• Champion a customer-centric culture and ensure high levels of customer satisfaction through effective communication, issue resolution, and service quality standards to drive retention.
• Monitor and uphold high service delivery standards, customer satisfaction, quality assurance, and brand standards across all swim school locations.
• Ensure all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law, to minimize risk and liability.
• Leverage financial data and reporting to analyze business trends and adjust to deliver revenue and enrollment growth profitability.
• Effective budget management and cost-saving measures without compromising the quality of the services or the brand.
• Cultivate a positive, inclusive workplace culture that encourages staff retention through team building, recognition, and growth opportunities.
• Ensure schools leverage effective local marketing strategies, have a strong social media presence, and build relationships within the community.
• Cultivate a collaborative relationship with the hosted partner to ensure the ease of operations. (If applicable)

Job Type

• Full-time
• Weekdays, Weeknights and Weekends required
• 40+ hours a week (typically 40 hours a week; seasonality can impact this)
• Work Location: Hybrid with travel
• Travel: Up to 75% visiting schools, meetings, and conferences

Requirements

• Bachelor's degree in business administration, operations management, or a related field; Master's degree preferred.
• 5-7 years in multi-unit operations management, ideally within the education, sports, or recreation industry.
• Proven track record of successfully managing operations across diverse demographics and geographical areas, demonstrating adaptability and cultural competence.
• Strong leadership skills with the ability to inspire and align teams toward common operational goals.
• Knowledge of safety and regulatory requirements related to aquatic facilities and experience in managing compliance across multiple locations.
• Excellent communication skills, with the ability to effectively collaborate with internal and external stakeholders.
• Ability to multi-task in a fast-paced environment while being agile and taking initiative.
• Strong critical thinking skills and proactive approach to problem-solving.
• Must be able to lift 30 lbs. and be on your feet for long periods.

• CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided)

• Lifeguard and Certified Pool Operator certifications are preferred.
• Aquatics management or swim instruction experience is a plus.

Benefits

• Paid Training
• SafeSplash Brands Curriculum Certification
• Bonuses Opportunities
• Flexible Hours
• Free Swim Lessons for immediate family of employees
• Career Growth
• Health Insurance
• Paid-Time Off
• 401k

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