Senior Manager, Government and Regulatory Affairs

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Senior Manager, Government and Regulatory Affairs. Could It Be You?

Working with the Head of Government & Regulatory Affairs, this role will support the development and implementation of the organization's provincial and federal government and regulatory affairs strategies related to key business priorities across QFG's lines of business including Questrade, Questrade Wealth Management, Zolo, ThinkInsure, Flexiti, and Community Trust Company and journeys. This role will also manage strategic corporate projects, internal research and reporting requirements, and build relationships with key government and regulatory stakeholders.

The Senior Manager, Government and Regulatory Affairs will manage and conduct research, reporting, monitoring, regulatory analysis, and strategize for regulatory and public policy issues that could impact QFG's lines of business.

The Senior Manager, Government and Regulatory Affairs will be a strong collaborator with internal subject matter expertise and external stakeholder relationships to help QFG develop and advance public policy positions to ensure policy makers and regulators are meeting the needs of the company and Canadians.

The Senior Manager, Government and Regulatory Affairs will leverage exceptional entrepreneurial, organization, analytical, writing and communications skills and bring a deep knowledge of key industries and federal and provincial governments each day to develop strong and strategic pathways to achieve measurable success.

Need more details? Keep reading...

In this role, responsibilities include but are not limited to:

• Monitoring, analyzing and reporting on parliamentary and political developments, upcoming consultations, legislative, policy and regulatory changes, at the federal and provincial levels related to key QFG priorities.
• Staying up-to-date on evolving economic, political, regulatory and social issues that affect our business.
• Developing data and research products to support advocacy efforts and internal decision making.
• Supporting the immediate supervisor by helping with work organization and operational planning.
• Organizing meetings with key stakeholders and decision makers (politicians, bureaucrats, etc.) to determine key issues and how QFG can contribute to the regulatory and policy development process; preparing related briefing materials as needed.
• Working proactively and collaboratively with staff across QFG to problem solve and develop common approaches for promoting awareness and understanding of QFG priorities and initiatives within the different orders of government and with key stakeholders.
• Project managing advocacy campaigns, events, and external activities.
• Supporting the delivery of public affairs strategies to promote the company with public sector audiences, including media relations, digital content development, thought leadership/speaking opportunities and social media.
• Developing and maintaining strong positive relationships with elected officials and their staff on the provincial and federal levels.
• Continuously improving the management of processes under your responsibility.
• Devising and implementing communications strategies to proactively influence, educate and inform government and stakeholder audiences, including writing and editing content and messaging directed at government and stakeholder audiences, press releases, key messages, briefing materials and backgrounders.
• Establishing and maintaining positive media relationships with a focus on national and Ontario-based media.
• Collaborating with internal teams to monitor QFGs media share of voice and sentiment in relation to our GR engagement strategy; monitoring and creating social media content.
• Helping discover and assess partnership ideas and opportunities that align with Government Affairs priorities and overall enterprise objectives.
• Maintaining and ensuring good governance and reporting regarding all engagements with government officials.
• Supporting the management of crisis/reputational issues and response when needed both internally and externally to various stakeholders and work with the corporate communications team to build and protect corporate reputation.
• Telling the corporate story and influencing government and stakeholder audiences through the identification and delivery of executive and employee thought leadership and communications opportunities.
• Evaluating and managing organizational responses to inquiries from elected and non-elected decision makers.

So are YOU our next Senior Manager, Government and Regulatory Affairs? You are if you...

• Hold a degree, college diploma or equivalent work experience in law, public affairs, government relations, policy, communications or journalism, political science or a related subject area
• Have 8-10 years of progressive experience including policy, intergovernmental/stakeholder relations work, and strategic communications work
• Possess excellent research and writing skills
• Are proficient with computer applications, including Google Suite, MS Word, Excel, PowerPoint
• Have subject matter expertise or industry experience working in regulated financial environments, financial services, housing, investments, and/or fintechs
• Demonstrate ability to manage high-profile sensitive issues in a fast-paced environment and meet firm deadlines as well stay resilient to changing timelines and requests
• Have excellent organizational skills, with a high level of attention to detail and accurate documentation of events and discussions
• Have excellent project management, verbal and written communication skills, remote team engagement skills
• Have outstanding interpersonal, communication, negotiation and influencing skills
• Have persuasive communications know-how with superior writing, speaking, and analytical skills and the ability to craft strategic and influential messages for multiple purposes and various audiences
• Have experience building and executing communications and strategic engagement plans to measurably raise awareness and strengthen corporate reputation with key policy makers and decision-makers
• Demonstrate ability to build, develop, network, and grow internal and external stakeholder relationships with government, trade associations, and industry to meet strategic goals
• Have experience coordinating key meetings, interactions, developing engagement strategies and maintaining key internal and external stakeholder attention
• Have high degree of judgment and discretion; ability to analyze, problem solve and mediate complex situations with multiple stakeholders
• Are a self-starter with the ability to work independently remotely and as part of a team with success
• Have thorough understanding of Canada's political system(s), including the legislative, executive, and judicial branches of government federally and provincially, related to regulated and unregulated financial services; housing and insurance industry knowledge

Additional kudos if you...

• Have experience in the financial services industry
• Have experience working as a provincial lobbyist
• Are Bilingual - written and verbal fluency in English and French

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence-not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.