Senior Director, Digital Strategy & Operations

Job Summary

JOB SUMMARY

The Senior Director, Digital Strategy & Operations is responsible for overseeing the Strategy & Operations team, ensuring the Digital Platforms organization's commitment to the strategic vision. Develop and drive strategic organizational design. Provide strong management and leadership skills with a proactive, participative management style. Assist executive leadership in the effort to elevate and bring consistency to external plans and executive communications. Align and streamline administrative functions.

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for driving and delivering strategic initiatives from inception to fruition, guiding the process of strategic assessment and alignment, implementation, operationalization, and administration.
• Own the successful implementation of data-driven strategy recommendations and ensuring communication of results in a timely manner
• Assist executive leadership in strategizing, challenging and defining Charter's approach to digital expansion and adoption.
• Improve executive communications and presentations, ensuring alignment across leaders and promoting consistency.
• Provide direction and leadership for operational activities and processes. Use expert operational knowledge to champion and drive improvements in efficiency and effectiveness.
• Function as the liaison and facilitate collaboration between executive stakeholders across departments.
• Champion best practices, staying current with new technologies and industry trends.
• Develop and drive a high-performing team by leading, developing, training and providing effective coaching to attract and foster talent.
• Foster an environment of data-driven iterative improvement. Ensure the team is evolving and iterating as a cohesive, inclusive unit.
• Manage associated budgets and processes within the Strategy & Operations organization.

Qualifications

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Expert ability to quickly understand highly complex systems, applications, and business processes and procedures
• Demonstrated ability to lead and facilitate insight development and creative ideation
• Ability to think across disciplines, industries, cultures and scenarios
• Ability to identify issues of a highly complex nature and effectively resolve
• Ability to interface and communicate with department managers and VPs
• Ability to lead and motivate others
• Ability to critically evaluate and interpret data
• Self-starter who is able to work independently
• Demonstrated consistent history of identifying and questioning assumptions and finding creative and effective solutions
• Effective flowcharting and process documentation skills
• Effective analytical and project management skills
• Expert Excel data analysis skills
• Strong business acumen and sense of urgency to achieve business results
• Expert foundation in Agile development and best practices
• Expert foundation in reporting, data mining, and predictive modeling
• Expert understanding of telecommunications industry and the products and services offered
• Advanced verbal, interpersonal and written communication skills and a proven ability to work well with people at all levels and across all functions of the organization to achieve success

Required Education

Bachelor's degree or equivalent experience

Required Related Work Experience and Number of Years

Consulting and/or Business Analysis experience - 10+
Experience in project planning and operational analysis - 8+
Experience leading strategic engagements - 6+
Prior Leadership - 5+

PREFERRED QUALIFICATIONS

Preferred Education

Master's degree