Service Manager

Job Type

Full-time

Description

This is a full-time, direct placement role at Florida Mechanical.

Job Summary:

The Commercial HVAC Service Manager is responsible for overseeing the daily operations of the HVAC service department, ensuring efficient and effective service delivery to commercial clients. This role involves managing a team of HVAC technicians, coordinating service schedules, maintaining customer relationships, and ensuring compliance with industry standards and regulations.

Key Responsibilities:

• Team Management:
  • Supervise and lead a team of HVAC technicians, providing guidance, training, and performance evaluations.
  • Recruit, hire, and onboard new technicians as needed.
  • Foster a positive and collaborative work environment.
• Supervise Service Coordinator:
  • Schedule and dispatch technicians for service calls, ensuring timely and efficient response to customer needs.
  • Monitor and manage service requests, work orders, and job progress.
  • Ensure proper documentation and reporting of service activities.
• Customer Relations:
  • Maintain strong relationships with commercial clients, addressing their needs and concerns promptly.
  • Conduct regular follow-ups to ensure customer satisfaction.
  • Handle escalated customer issues and complaints.
• Quality Assurance:
  • Ensure all HVAC services are performed to the highest standards of quality and safety.
  • Conduct regular inspections and audits of completed work.
  • Implement and enforce company policies and procedures.
• Financial Management:
  • Monitor and control department budgets, expenses, and profitability.
  • Prepare and present financial reports to senior management.
  • Identify opportunities for cost savings and revenue generation.
• Compliance and Safety:
  • Ensure compliance with local, state, and federal regulations related to HVAC services.
  • Implement and maintain safety protocols and procedures.
  • Conduct regular safety training and meetings.

Working Conditions:

• Environment:
  • Office and field work, with regular visits to client sites.
  • Exposure to varying weather conditions and HVAC systems.
• Hours:
  • Full-time position, with occasional evening and weekend work as required.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement plan with company match.
• Paid time off and holidays.
• Professional development and training opportunities.

Requirements

• Education:
  • Bachelor's Degree in Mechanical Engineering or Equivalent Experience, HVAC Technology, or a related field preferred.
  • Relevant certifications (e.g., EPA certification, HVAC license) required.
• Experience:
  • Minimum of 10 years of experience in commercial HVAC services, with at least 5 years in a supervisory or management role.
  • Proven track record of managing teams and delivering high-quality service.
• Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in HVAC systems, tools, and technologies.
  • Ability to analyze and solve complex technical issues.
  • Financial acumen and budget management skills.

Salary Description

$90,000 - $110,000/yr