Health Equity Program Manager (Hybrid)

Job Description

Align yourself with an organization that has a reputation for excellence! Cedars Sinai was awarded the National Research Corporation's Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company's Workplace of the Year. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We provide an excellent benefits package that includes Health Care, paid time off and a 403(b). Discover why U.S. News & World Report has named us one of America's Best Hospitals!

What Will You Be Doing in This Role?

The Program Manager plans, organizes, directs, and manages all aspects of a mid to large scale recognized organizational program. Provides leadership, guidance, and direction for day-to-day program operations and administrative activities, including the authority to make independent decisions regarding program operations, administration, and governance. Leads and/or contributes to the short-term and long-term strategic planning, design, development and implementation of program objectives, processes and standards. May supervise staff as it relates to the overall management of the program.

Primary Duties & Responsibilities:

• Develops processes to evaluate organizational culture and functions, ensuring alignment with health equity principles and values while integrating policy and regulatory compliance requirements.
• Collaborates with Legal, Risk Management, Patient Safety, and additional appropriate departmental leadership and/or teams to review policies for potential risks related to health equity, disability, and accessibility, and develop, implement, and update policies and procedures to promote equity and inclusion while ensuring alignment with regulatory requirements.
• Leads nondiscrimination compliance efforts by coordinating with key collaborators across the Cedars-Sinai Health System, monitoring effective implementation of healthcare language access, communication, and reasonable modification procedures, and facilitating strategic planning for grievance resolution procedures and quality improvement.
• Develops infrastructure and systematic processes to monitor, analyze, and advise on changes in federal, state, and non-governmental organization legislation and regulations affecting the Office of Health Equity's mission, scope of operations, and institutional responsibilities, advising leadership on necessary adjustments to policies and programs to ensure compliance.
• Develops and delivers training programs for staff and leadership on regulatory requirements, compliance standards, and best practices for health equity, while educating stakeholders on the critical role of accessibility and nondiscrimination in healthcare delivery.
• Utilizes data and analytics to monitor, assess, and ensure compliance with state and federal regulatory requirements related to health equity. Analyzes disparities, identifies compliance risks, and develops data-driven reports to inform leadership, support regulatory filings, and guide policy development and process improvements.
• Participates in internal working groups and external policy engagement groups and organizations to further Cedars-Sinai's contributions to equity-driven policy development and implementation across specialty areas including, but not limited to, patient experience, patient safety, and clinical efficiency and quality.

• Oversees and/or manages the assigned recognized organizational program and has authority for day-to-day program operations and administration. May be responsible for program development or expansion. Plans and implements program operations, determines and develops governance, processes and/or guidelines, coordinates program activities and timelines, and determines and organizes resources to meet program objectives.

• May identify program participants and lead cross-functional teams in the administration, maintenance or expansion of the program.

• Interfaces with internal and external key stakeholders including other departments, leaders across the organization, representatives from external agencies/organizations in the management of the program to provide guidance, resolve issues, grow the program, and/or implement processes and/or solutions. Identifies and defines any logistics, action items, changes, or information needed to effectively manage the program.

• Identifies growth opportunities and further efficiencies that impact the program and/or departments success and aids in development of strategic plans to achieve objectives. Evaluates feasibility, forecasting financial impact and providing recommendations or making decisions to support the success of the program. Interfaces with internal/external stakeholders to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance.

• Researches and analyzes data for evaluating performance of program or program operations, including quality assurance and trends. Makes recommendations to leadership and/or implements program changes based on findings. Provides data and/or summary findings to program participants, stakeholders, leadership, and/or cross-functional teams.

• Evaluates requests for program exceptions or changes, and determines response, escalating as necessary.

• Assesses communication and training needs, develops and implements any applicable communication, education, training, on-boarding and/or mentorship pertaining to the program. Provides regular communication to departments and leaders across the organization. Notifies stakeholders of any changes to the program. May work with cross-functional teams across multiple departments to develop communication and training materials.

• In conjunction with leadership, responsible for planning, monitoring, and managing program fiscal budgets and financials, and resolves or escalates issues.

• Maintains data system integrity and ensures quality assurance measures are followed based on departmental standard operating procedures. May provide ad hoc reporting to support recommendations observed through trend analysis for future planning and enhancements.

• Monitors program to ensure appropriate governance and program compliance with local, state and federal laws; accreditation, professional and regulatory agency standards and licensure requirements. Maintains staff and program compliance with organizational policies and procedures.

• May manage staff and/or lead the work of others.

Qualifications

Education:

High School Diploma/GED Required

Bachelor's Degree in Healthcare, Management, Business or related field preferred

Experience:

Minimum of 5 years Management, Program Management, Project Management or related experience required

Experience in identifying and addressing the needs of populations with diverse care needs, including, but not limited to, individuals with disabilities or communication barriers.

Experience leading cross-functional teams aimed at enhancing operational workflows and developing programs that promote high-quality and inclusive care delivery.

Experience with federal and/or state regulatory compliance within a healthcare setting preferred