Global Trade Solutions Senior Product Manager

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

HSBC is the largest trade and receivable finance organisation in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. The bank has been recognised by the industry's most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GTS serves as a product provider for our Commercial and Institutional Banking customers.

This role is responsible for managing differentiated structured trade solutions that address our client's working capital needs including but not limited to inventory finance, contract monetization supply chain finance and receivables finance. Key responsibilities include providing solution recommendations and technical expertise to Front-Line Business Development Managers, assisting in the structuring of bespoke working capital solutions, in addition to managing the product life cycle, roadmap, performance and ensuring a high quality customer experience.

As our Global Trade Solutions Senior Product Manager you will:

Impact on the Business/Function

• Develop and recommend industry leading structural solutions addressing our client's working capital requirements, including inventory finance, contract monetization, Lead and deliver strategic Product plans to grow the GTS Business
• Ensure adherence to governance and compliance requirements
• Drive and deliver customer base growth, achieve growth targets, maximize the financial contribution and instill the discipline to deploy capital effectively, leveraging solutions such as distribution among others
• Develop and execute on key strategic initiatives and programs that will influence delivery of solutions to our customers across GBM and CMB
• Drive a customer focused environment built on globally consistent and market leading propositions
• Ensure alignment with group solutions and provide support to other teams as required
• Champion our sector approach and cultivating industry specific knowledge and solution nuances
• Develop and deliver the product development strategy for GTS and work in partnership with technology and e-commerce to implement any strategic initiatives that may improve access to the market and maximize underlying revenue by meeting customer needs

Customers / Stakeholders

• Develop and maintain strong working relationships with key GTS, Coverage and Risk stakeholders
• Act as a GTS champion to ensure that key objectives are prioritized
• Develop and maintain strong working relationships with external stakeholders such as Industry Bodies, Regulators and Consultants
• Understand current economic trends and its impact on HSBC and GTS and identify key levers to capitalize on opportunities or minimize downside exposure
• Establish metrics and ensure effective tracking of HSBC's competitor offerings and performance in comparison to HSBC
• Maintain and enhance HSBC's positioning through the planning and execution of conferences, active participation in industry associations, interaction with regulatory bodies and issue market leading publications
• Ensure that the Product team is responsive to the requirements and expectations of the Global Businesses. Promote awareness of GTS products, propositions, strategies and initiatives
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Leadership & Teamwork

• Communicate a clear vision for the GTS Business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture
• Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives
• Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities and experience
• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers

Operational Effectiveness & Control

• Manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximize end to end integration, effectiveness and efficiency
• Maintain a robust and efficient control environment across GTS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
• Lead the development, implementation and maintenance of a Global / Region management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
• Lead the implementation and oversight of GTS policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance

Management of Risk

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization
• This will be achieved by consistently displaying the behaviors that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators
• The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the 'Three Lines of Defence'. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required
• Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite
• The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
• The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards. The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks

This will be achieved by:

• Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
• Ensure all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Controls

• The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
• The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
• The following statement is only for roles with managerial or specific Compliance responsibilities
• The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

For this role, HSBC targets a pay range between $125,600.00 and $188,300.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

You'll likely have the following qualifications to succeed in this role:

• Minimum of 5 to ten years proven and progressive financial services product management, sales or structuring experience in trade finance focusing on working capital solutions
• 10 years of overall work experience
• Minimum of a bachelor's degree in business, marketing, related field or equivalent experience; MBA preferred
• Strong managerial, planning, organizational, project management, planning, statistical, analytical, communications, presentation and lateral thinking skills
• Demonstrable Knowledge of the Global Trade industry, products offered, market trends, competitive landscape and pertinent regulations affecting their delivery
• Prior experience managing cross-functional or design teams
• Proven leadership skills in complex, matrixes organizations - leading through influence and direct authority across teams and in a global organization
• Experience leading change and inspiring teams
• Extensive experience in commercial and business management either in product management, operations or IT with marketing a plus
• Preferably experienced in one or more Payments and Cash Management core business lines
• Demonstrably successful project manager in the Transaction Banking industry. Strong process reengineering/business transformation experience
• Proven ability to create an environment that fosters learning, teaching, growth, risk-taking, and innovation
• Solid understanding of digital and/or self-service platforms
• Strong background in product development, or operations with hands-on technology or business transformation experience
• Familiar with current and future industry trends relating to product development.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.