Premium Audit Field Mgr

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Commercial Lines department is seeking a Premium Audit Field Manager for our growing team. This is a full time, exempt role with the ability to be hybrid in one of our corporate offices or fully remote.

POSITION OVERVIEW:

Oversee field auditors and premium audit vendor relationships. Develop skills, provide technical guidance, and monitor performance of regional auditors and vendors. Ensure optimal service and performance metrics. Implement standards and procedures for continuous improvement. Mentor and model Hanover CARE values for team and vendors.

IN THIS ROLE, YOU WILL:

• Responsible for over-all management of field auditors and premium audit vendors relationships. Set clear expectations; hold team and vendors accountable for high performance standards.

• Monitor results and perform quality reviews to measure and enhance auditor and vendor quality and time service levels
• Screen and assign work to field in a manner to ensure optional cost and performance
• Effectively manage escalated situations and work towards resolution
• Collaborate with agents, insured, underwriting partners, Unit Stat, Compliance, etc. to ensure the best possible customer experience
• Optimize operations efficiencies through best practices and performance management
• Ensure workflows and procedures are documented and maintained on the IBank or SharePoint as established
• Maintain various reports and perform other special projects and duties as assigned
• Identify knowledge gaps and play an active role in goals and development of the staff and vendors
• Establish and reinforce best practices as implemented to improve quality and productivity.
• Assist in development & maintaining written field auditing procedures and guidelines
• Deliver personal results on production, quality, and time service of completed audits and aid others in the team through mentorship and coaching. Maintains a high level of technical competency.
• Vendor Management - Engaged in vendor expense management which includes working with contracts and sourcing on pricing.
• Track and monitor the annual PO budget amounts to ensure vendor expenses are within budget and/or allocated appropriately
• Monitor results for vendors and perform quality reviews to measure and enhance vendor quality and time service levels. Monitor overall effectiveness of vendor relationship
• Review vendor invoices and log same for average costing review

WHAT YOU NEED TO APPLY:

• Bachelor's degree in business or accounting preferred (or equivalent business experience)
• 5-8+ years of premium audit field experience
• Strong knowledge of insurance rules laws and classifications

• Strong knowledge of premium audit operating systems and a good understanding of premium audit workflow

• Strong level of technical expertise and communication skills
• Strong written and verbal communication skills
• Good organizational and time management skills
• Requires working knowledge of Excel
• General understanding of vendor operations

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here

Other details

• Pay Type Salary

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