General Management, Alternative Lending, Vice President
Apply NowCompany: JP Morgan Chase & Co.
Location: Wilmington, DE 19805
Description:
Job Description
The Connected Commerce Lending Innovation team is a key business within Chase's Consumer and Community Banking group which is dedicated to meeting the borrowing and financing needs of our customers through installment lending solutions. We are a team of highly talented product leaders focused on delivering innovative lending products. We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.
As a Vice President of General Management - Lending Product Strategy within the Alternative Lending team, you will play a pivotal role in the development, launch, and growth of future products on our consumer lending product roadmap. Your focus will be on building the next generation of lending products, starting with our first 'Buy Now, Pay Later' (BNPL) product, Chase Pay in 4. This product allows customers to take out installment loans on purchases made with their Chase checking accounts.
Your role requires a high level of curiosity, self-motivation, and experience in product innovation in consumer lending, including zero to one builds and product refreshes. You should have a proven track record of supporting successful end-to-end product launches. Being customer-obsessed, you will use customer data and insights to develop strategy. Strong collaboration skills are essential for working with our QUAD partners (Design, Technology, Data & Analytics and Product) and key cross-functional partners (Risk, Legal, Compliance, Operations and Controls). You should also have the flexibility to adapt to internal and competitive market dynamics.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
The Connected Commerce Lending Innovation team is a key business within Chase's Consumer and Community Banking group which is dedicated to meeting the borrowing and financing needs of our customers through installment lending solutions. We are a team of highly talented product leaders focused on delivering innovative lending products. We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.
As a Vice President of General Management - Lending Product Strategy within the Alternative Lending team, you will play a pivotal role in the development, launch, and growth of future products on our consumer lending product roadmap. Your focus will be on building the next generation of lending products, starting with our first 'Buy Now, Pay Later' (BNPL) product, Chase Pay in 4. This product allows customers to take out installment loans on purchases made with their Chase checking accounts.
Your role requires a high level of curiosity, self-motivation, and experience in product innovation in consumer lending, including zero to one builds and product refreshes. You should have a proven track record of supporting successful end-to-end product launches. Being customer-obsessed, you will use customer data and insights to develop strategy. Strong collaboration skills are essential for working with our QUAD partners (Design, Technology, Data & Analytics and Product) and key cross-functional partners (Risk, Legal, Compliance, Operations and Controls). You should also have the flexibility to adapt to internal and competitive market dynamics.
Job responsibilities
- Be a self-starter and work independently to develop strategic frameworks through which to evaluate new opportunities and conducting necessary analysis to drive decisions
- Refine and develop the product construct for the next Alternative Lending use case, working to bring the new product to market.
- Perform analysis and competitive benchmarking to inform decisions on the product features and value proposition
- Partner closely with Alternative Lending Product team to support product discovery, customer research, and program management
- Collaborate with a cross-functional team of Marketing, Product, Analytics, Legal, Finance, Design, and Risk Management partners to ensure the product strategy meets business objectives and customer needs
- Develop business cases and oversee ongoing financial forecasting and budgeting in partnership with Finance and Risk
- Develop key performance metric dashboards in support of product launch
- Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress, and performance
- Assist in preparation for key governance forums required to launch new products
- Become a subject matter expert (SME) in Buy Now, Pay Later installment loans; manage all competitive insights on the BNPL industry, including maintaining up-to-date benchmarking, creating executive communication for strategic, financial, and product updates from BNPL players
- Help inform Alt. Lending product discovery through benchmarking of competitive features and benefits
Required qualifications, capabilities, and skills
- 5+ years of experience in a strategy, product management or a relevant domain area
- Proven track record of managing a new business or product launch
- Strong analytical skills
- Able to analyze opportunities, recommend solutions, and communicate effectively (both verbal and written) to all levels of management
- Proven success in collaborating with cross-functional teams, influencing and driving decisions
- Bachelor's degree
Preferred qualifications, capabilities, and skills
- Demonstrate the ability to manage and prioritize multiple projects, deadlines and work streams
- Past experience in credit risk and financial modeling preferred
- Consumer lending experience is preferred; additional preference for those with Credit Card or Unsecured Installment Lending experience
- Have excellent written and verbal communication skills with experience writing executive-level communications, presentations, and status updates
- Be comfortable in a fast-paced, collaborative and cross-functional environment
- Respect, value, and promote diversity and inclusion
- Master's degree preferred
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.