Senior Manager, Data Solutions (Hybrid)

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

We are looking for a Senior Manager, Data Solutions to lead the strategic development of our enterprise data platform including the Snowflake data warehouse and data lake. The ideal candidate will bring SAAS industry expertise supporting data-driven decision making for Finance, GTM and Product domains. The candidate will possess deep interpersonal skills that they can leverage to mentor highly-skilled developers and collaborate effectively with business leaders, analysts, operators, and data engineers.

What You'll Do:

This role will be instrumental in ensuring access to clean, consistent and logical data to stakeholders in a wide variety of roles. The successful candidate will demonstrate the ability to:

• Deep understanding of business context, ensuring technical solutions align with strategic goals and deliver measurable value.
• Effectively communicates with cross-functional stakeholders, gathering insights and converting them into clear technical requirements and user stories.
• Draw on deep experience with data management and analysis to identify improvements and increase efficiency, reliability, and usability of data across the organization.
• Partner closely with the leaders of Operations, Analytics & Data Governance to produce highly governed and robust data sets that lead to positive change in the business
• Engage with analysts and data stewards throughout the organization to understand common data requests and key metrics. Define and document the underlying metrics and design robust infrastructure (ETLs, table structures, metadata) to enable consistent reporting on those metrics throughout the organization.
• Collaborate with the Enterprise Architect and Business Applications teams in determining scope, critical path and system technical requirements.
• Architect and maintain dimensional data models, algorithms and related business and financial reporting logic within the data warehouse.
• Assist with data capture and data modeling requirements as part of a core business system transformation team.
• Collaborate with technical system leaders around implementing and scaling an Enterprise Data Management strategy that includes Data Cataloging, Quality & Profiling and Master Data Management (MDM)
• Develop scalable, efficient, and automated processes and data pipelines, in addition to diagnosing and debugging problems with existing structures
• Recruit, lead, manage, motivate, and coach team members to maximize their individual potential, contributions and professional growth
• Perform code reviews and manage the approval process.
• Lead sprint planning, propose prioritization trade offs to data and ops leaders,
• Responsible for data project delivery, effectively communicating critical path, level of effort and timeline.

Who You Are:

• 8+ years of technology background are required, preferably 4 or more in data/analytics/BI, and at least 1 year with some programming
• 4+ years of management of data warehouse developers.
• Experience measuring subscription/SaaS business models and related metrics
• Advanced SQL and Python skills are required.
• Experience with cloud database platforms such as Snowflake and Redshift.
• Data visualization experience in a tool like Tableau, Looker or Sisense.
• A broad exposure to business applications like CRM tools (Salesforce, Hubspot), financial reporting systems, marketing automation tools (Marketo), etc
• Experience in dimensional data modeling, Amazon Web Services, Google Cloud or Linux command line a plus
• Familiarity with ETL/ELT processes and common data transformation techniques (e.g. normalization and denormalization, string parsing, primary key generation)
• Experience pulling data from an API using Python and Airflow (or similar technology).
• Scripting skills in 1 or 2 languages (BASH/Python/JavaScript/PHP/VBA/etc)
• Possess at least a Bachelor's degree in a quantitative field (economics, statistics, business, computer science) or equivalent experience, advanced degree a plus
• Able to deal with ambiguity and problem-solve independently
• Lead projects independently with cross functional business stakeholders.
• Mentor senior developers and analysts
• Thoughtful leader who earns trust and builds strong working relationships
• Have a quantitative mindset and passion for data
• Ambitious, self-motivated, goal-oriented and extremely curious.
• Have excellent time management skills

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(Pay Transparency Range - $123,730 - $209,240)

The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.

Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.

BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.