tryer innovation manager, Tryer Lab Operations (Seattle, US)

Now Brewing - Tryer Innovation Manager, Tryer Lab Operations! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Tryer lab manager, you will help transform the business by leading the day-to-day operations of Tryer Center and leading our Tryer Partner Rotational program. You will also develop and implement new strategies that drive efficiencies and unlock new capabilities for operations, all through the lens of extraordinary hospitality and care. These projects include programs that improve the partner experience, deliver new customer experiences, and enhance the value of the brand.

As a Tryer Innovation Manager, you will...

• Have a desire to provide exceptional hospitality and care
• Can drive the engagement, development, and performance of all members of your team
• Build empathy for retail partners up, down and across cross-functional lines
• Are passionate about collaboration and co-creation
• Leverage relationships to create genuine connection and influence
• Have a deep level of understanding of store operations and multi-unit management
• Are able to thrive in ambiguity
• Have strong communication skills
• Have strong analytical skills
• Are strong project managers

Business Acumen

• Understands how Tryer Center programs affect partners, business owners, and customers
• Understands the business case drivers of Tryer Center
• Understands how to create and deliver strategies to optimize efficiencies in the Lab
• Understands and constantly improves the internal client experience
• Remains current and shares expert-level knowledge on retail Operations, program management standards and methodologies
• Leverages understanding of key organizational policies, practices, procedures, and cultures to contribute to and share program and project strategies
• Has strong understanding of retail operations and multi-unit leadership
• Has a deep understanding of P&L management and can effectively manage a P&L
• Galvanized cross-functional teams to move work forward
• Understands own projects and how those projects connect to the program and affect partners and business owners
• Influences program owners by teaching testing or operations principles to formulate path forward that is in the best interest of Starbucks
• Understands the business priorities of the program and incorporates that prioritization into testing and consultation strategy
• Supports overall Tryer Center as business priorities shift

Data Analysis

• Brings strong data-driven point of view on how to connect methodologies to success criteria

Project Management

• Leads multiple complex projects at one time
• Proactively identifies problems and possible solutions; knows when to escalate issues and topics that require approval
• Effectively communicates to cross-functional members, stakeholders, and senior leadership, and method of communication is appropriate for the content
• Manages through shifting project scope, resources, and timing with minimal support
• Begins to leverage prior experience to anticipate scenarios and get ahead of project plan

We'd love to hear from people with:

• Bachelor's Degree (preferred)
• Starbucks district manager experience (3 years) or 6 years of progressively responsible and equivalent experience including 3 years of retail operations multi-unit management and 3 years of implementation and/or project management in a retail or restaurant environment.
• 5+ years people leadership experience

Required Knowledge, Skills & Abilities:

• Experience leading and coaching direct teams, with proven success in driving team engagement, setting clear direction and leading through change
• Understanding of budgeting, cost control and financial reporting
• Strong problem-solving and analytical skills
• Strong knowledge of retail store operations, processes, and procedures
• Strong knowledge of operations and hospitality
• Ability to embrace change and setbacks, learning from failures and iterating ideas as needed with a strong growth mindset
• Ability to establish cross-functional, collaborative relationships with business partners and various client groups, and a proven track record of excellent customer service skills
• A strength in driving clarity, prioritization, and organizational focus
• Ability to operate and influence across all levels of the organization
• Ability to communicate clearly and concisely, both orally and in writing
• Proficiency in Smartsheet and Microsoft Office applications (Word, Excel, PowerPoint)
• Strong analytical skills and decision making
• Ability to manage large or highly complex projects
• Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures or methods
• Success in creating a welcoming team environment, creating a culture in alignment with Starbucks Mission and Values

Location: Based 5 days per week in the Seattle Support Center.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .