Territory Eye Care Leader - Detroit
Apply NowCompany: Warby Parker
Location: Detroit, MI 48228
Description:
Job Status: Full-Time
Introduction:
Warby Parker is on the lookout for a dynamic Territory Eye Care Leader to provide leadership, direction, guidance, and support to our growing network of eye care field leaders across their territory. In this role, you'll help guide our talented team of eye care field leaders and execute operational initiatives that help us provide best-in-class service to each and every customer. Our ideal candidate is an enthusiastic leader passionate about people development, invested in both doctor and patient experiences, and excited to shape the future of eye care. Sound a lot like you? Keep reading!
What you'll do
Who you are
Extra Credit:
If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").
About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
Introduction:
Warby Parker is on the lookout for a dynamic Territory Eye Care Leader to provide leadership, direction, guidance, and support to our growing network of eye care field leaders across their territory. In this role, you'll help guide our talented team of eye care field leaders and execute operational initiatives that help us provide best-in-class service to each and every customer. Our ideal candidate is an enthusiastic leader passionate about people development, invested in both doctor and patient experiences, and excited to shape the future of eye care. Sound a lot like you? Keep reading!
What you'll do
- Lead and develop a high-performing team of eye care field leaders responsible for overseeing day-to-day eye care operations across our retail locations
- Drive performance metrics for the eye care field leadership team, focusing on KPIs related to appointment volume, patient retention, exam quality, and compliance with clinical guidelines
- Identify opportunities to foster collaboration between optometrists (ODs) and Retail teams, streamlining workflows to deliver a seamless, patient-first experience
- Deliver exceptional patient care by creating personalized eye exam experiences that consistently exceed patient expectations in a fast-paced clinical setting.
- Serve as a key liaison between our optometrists, senior eye care leaders, and HQ leadership, advocating for eye care priorities and ensuring alignment with broader company goals
- Execute and implement strategic, clinical, and business initiatives for OD operations
- Work closely with eye care field leaders, internally employed optometrists, and independent optometrists to encourage their engagement and provide professional development to set them up for success
- Partner with senior retail field leaders to form business plans, drive business results, and collaborate on talent development and employee engagement
- Manage and facilitate onboarding, training, coaching, and development of eye care field leaders-provide mentorship and support to build retention and reduce turnover
- Optimize doctor coverage across locations by assisting with recruitment and managing the optometrist scheduling process
- Collaborate with the Talent team to execute recruitment projects and develop key relationships with educational institutions, faculty, alumni, and students
- Complete store visits within your market to achieve a mix of clinical, business, and leadership goals
Who you are
- A Doctor of Optometry, backed by 6+ years of experience in a senior leadership role within healthcare, optometry, or a related field
- A seasoned manager with a proven track record of leading large-scale operations in a fast-paced environment
- Proficient in healthcare technology systems, such as DrChrono or other electronic health record (EHR) platforms, with the ability to lead tech integrations and enhancements
- A data-driven clinical leader who can mentor and build relationships with ODs, advancing their growth and benefitting the patient experience
- An engaging team player, empathetic relationship builder, and effective collaborator with exceptional interpersonal abilities
- An analytical problem-solver with the ability to manage multiple priorities in a dynamic environment
- Ready to inspire your team by promoting our vision and purpose in a compelling way
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Extra Credit:
- Open to relocation based on the needs of the business (we'll help with that!)
- Prior experience implementing new technology or diagnostic instrumentation
If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").
About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.