Account Executive (Middle Market)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Account Executive will be responsible for managing to retain and grow our existing customer relationships for customers with 300-3,000 employees, all with the goal of achieving customer satisfaction, revenue, membership, and earnings objectives. As an Account Executive you will build and maintain strong external and internal relationships as a key part of the team that is responsible for the ongoing serving and day to day administration of marquee clients within the Middle Market segment.

Key Responsibilities:

• Executes tactical components of the account team's business plan for each customer.
• Responsible for managing (Relationship Management) of daily (service) Plan Sponsor/Producer Concerns.
• Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development.
• Attends in-person client meetings, including Open Enrollment sessions, annual review discussions and ad hoc meetings as needed, all within the scope of maintaining and growing our membership within your book of business.
• Offers creative product and service solutions to address client's evolving needs.
• Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy. Supports the AE in the development and execution of the annual business plan and account strategy. Consult with internal and external stakeholders to develop innovative ways to retain BOB, provide viable renewal options, including negotiating pricing strategies.
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client's needs.
• Collaborates cross-functionally to identify, implement, and monitor the customer's service efficiencies, including performance guarantees.
• Collaborates with team members on case installation to manage the integration of client's and Aetna's internal organizations, ensuring a smooth installation.
• Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)
• Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation.
• Provide support on opportunities for new products and services.

Required Qualifications

• Client relationship experience supporting the Healthcare Industry
• Must be able to attend onsite client and in office meetings
• Must reside within the Market
• Active Health & Life Insurance license or must obtain within 90 days of hire
• Able to travel up to 30% of time.

Preferred Qualifications

• Previous Account Management experience with a Health plan carrier
• 5 plus years client relationship experience
• Industry knowledge of employee benefits and/or health insurance
• Monitoring and report management experience

Education

• Bachelor's degree or equivalent work experience (HS diploma + 4 years relevant experience)

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$56,855.00 - $111,414.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/16/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.