Senior Product Researcher

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.

Job Duties and Responsibilities

We are seeking a highly motivated and experienced Senior Product Researcher to join our dynamic DISH and SlingTV product group. The Senior Product Researcher will play a critical role in understanding user needs, market trends, and competitive landscapes to inform product strategy and development. This role requires a blend of research expertise, analytical skills, and a passion for delivering exceptional user experiences.

Key Responsibilities:

• Conduct comprehensive user research studies, including surveys, interviews, focus groups, and usability testing
• Analyze quantitative and qualitative data to identify insights and trends related to user behavior and preferences
• Develop and maintain a deep understanding of the DISHTV and SlingTV markets, including competitor offerings and emerging technologies
• Institute comprehensive research strategies with the help of product squads and key stakeholders
• Collaborate with product managers, designers, and engineers to translate research findings into actionable product improvements
• Facilitate validation of product concepts and solutions through experimentation and prototype testing
• Create detailed reports and presentations to communicate research findings and recommendations to stakeholders
• Stay up-to-date on the latest research methodologies and tools, and recommend improvements to existing processes
• Promote research best practices to enable product and design teams to independently gather feedback

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree in Psychology, Sociology, Anthropology or a related field; Master's degree preferred
• 5+ years of experience in product research or a related field, preferably within the media or technology industry
• Experience delivering research results with clear and simple insights into solving complex problems

Skills and Qualifications:

• Strong understanding of research methodologies, both qualitative and quantitative
• Proficiency in data analysis and statistical software (e.g., SPSS, R)
• Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely
• Ability to work independently and as part of a team in a fast-paced environment
• Passion for understanding user needs and delivering exceptional product experiences
• Have an inclusive and deeply human-centered approach to user research
• Can work across a cross-functional team seamlessly and effortlessly
• Ability to communicate and present complex concepts clearly and persuasively to different audiences at varying levels of the organization
• Can measure the impact of your work and communicate the results
• Able to work on-site in a fast paced environment

Preferred Qualifications:

• Experience with user experience (UX) research and usability testing
• Knowledge of the television and streaming media industry
• Familiarity with A/B testing and other experimentation methods

Salary Ranges

Compensation: $110,100.00/Year - $157,300.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.