Platforms Engineer

An exciting career awaits you

At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

The Platforms Engineer primary responsibility will be providing personal advanced technical service for Houston Trader office Executives, Commercial Traders, and office personnel. This individual will have prior experience engaging with senior leaders at the highest levels. The successful candidate will need to adept skills to offer excellent customer services to Executives, Commercial traders, and office personnel. The successful candidate will also be responsible for leading the Microsoft Team's Room (MTR) field support strategies, working closely with End User Support's MTR Product Owner, Field site managers and 3rd Party vendors to manage field site team's room installations and on-going support. While based out of the Houston Trader office, this position will require limited travel to provide on-site field support for end users in local MPC/MPLX field offices in the Houston area.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate's experience and qualifications.

Key Responsibilities

• Coordinates the resolution of escalated incidents involving executives, VIPs, and end-users, through escalation to external vendors or other internal resources.
• Conducts regular monitoring of infrastructure platforms and systems to identify performance issues or anomalies. Analyzes collected data, establishes performance baselines, and creates reports to identify trends and potential areas of improvement. Collaborate with senior engineers to implement performance tuning strategies and optimize platform & system resources for better efficiency.
• Assess situations to detect patterns and identify broader implications, ensuring proper resolution or escalation to Tier 3 as needed.
• Documents support requests, resolutions, and troubleshooting steps. Provides technical support to users, troubleshoots, and resolves complex hardware and software issues. Applies predefined procedures for platform & systems tuning and optimization using IT Service Management practices.
• Assists with future infrastructure platforms and systems backup planning. Assists in the design & execution of disaster/system recovery and testing processes and standards.
• Develops and implements reporting frameworks to track and analyze platform and system performance and utilization metrics; creates or leverages existing dashboards and visualizations for monitoring.
• Contributes to the design and configuration of platform & systems, considering scalability, performance, security aspects, and ensures ongoing compliance with original design and configuration. Builds and deploys infrastructure components, ensuring proper configuration and integration.
• Actively participates in knowledge sharing activities, such as team meetings, presentations, or workshops. Collaborate with team members to identify gaps in knowledge and propose solutions to improve documentation and information sharing.

Education and Experience

• Bachelor's Degree in Information Technology, related field or equivalent experience preferred
• 2+ years of relevant experience required.
• Experience working with and supporting end users and VIPs required.
• Proficient experience with Windows11, Windows10, Office 365 and Microsoft Teams and resolving complex problems preferred.
• Knowledge of Terminal systems, 3rd party engineering software/hardware, and/or Oil & Gas IT field experience is preferred.

Skills

• Cloud Infrastructure Management - Setting up, configuring, monitoring, and optimizing the components of cloud infrastructure.
• Computer Networking - A system in which multiple computers are connected to each other to share information and resources.
• Cybersecurity Risk Management - The process of developing cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstrating the business risks associated with these loopholes and providing risk treatment and prioritization strategies to effectively address the cyber-related risks, threats and vulnerabilities, ensuring appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework.
• DevSecOps - A set of practices that automates the integration of security at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery, with an aim towards shortening the systems development life cycle and pas well as continuous delivery and a security first approach.
• General Programming - Applies a computer language to communicate with computers using a set of instructions and to automate the execution of tasks.
• Infrastructure as Code (IaC) - The process of managing and provisioning infrastructure through code instead of through manual processes.
• IT Infrastructure Management - Planning, design, delivery, and control of information technology infrastructure.
• Performance Monitoring - The process of measuring the performance of a system in real time to determine problems and identify other factors that may cause problems in the future.
• Policy Management - The process of creating, implementing, and maintaining policies and procedures within an organization.
• Process Automation - Also known as business automation or digital transformation, this is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery, or contain costs. It consists of integrating applications, restructuring labor resources, and using software applications throughout the organization.
• Service Delivery Management - The manner in which an organization provides users access to IT services, which include applications, data storage and other business resources.
• Systems Administration - Performs a variety of functions including user management, system monitoring, system configuration, performance tuning, backup and recovery, and access control.
• System Platform- A system platform refers to the underlying foundation or framework that supports and manages the operation of software applications and hardware components within a computing environment. It provides a standardized and cohesive infrastructure, allowing for the development, deployment, and integration of various technologies and services.
• Systems Testing - The process of testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.
• Systems Integration - The process of linking together various IT systems, services, and/or software to enable all of them to work functionally together.
• Troubleshooting - The act or process of discovering and resolving problems, disputes, or mechanical issues through a systematic, usually iterative, approach.

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:
Houston, Texas

Additional locations:

Job Requisition ID:
00016431

Location Address:
500 Dallas St Ste 2900

Education:

Employee Group:
Full time

Employee Subgroup:
Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.