Senior Manager, Business Support - Intake

Position Summary...
Join Us in Transforming Customer Engagement Services at Walmart!
Are you ready to be part of an exciting transformation at Walmart? Our Customer Engagement Services team is at the forefront of delivering massive changes for our customers and the business. With ambitious goals, we are leveraging cutting-edge technology, innovating in AI, and data-driven insights to revolutionize customer experiences.

Beyond Operations: Driving Business Impact
Customer Service used to be just about solving problems. At Walmart, it's now a game-changer. We're driving business impact and giving leaders unparalleled customer insights through advanced tech and data analytics. These improvements will drive increased customer satisfaction, reduce defects, and lower costs, supporting Walmart's Every Day Low Cost (EDLC) vision. We are looking for a passionate leader to join us in this journey and help drive this forward. If you're excited about making a significant impact in a dynamic and innovative environment, we want to hear from you!

What you'll do...

What you'll do...

Enterprise Intake Leadership & Strategic Work Management

• Partner with business units across the organization to lead the intake of new work, ensuring clarity, alignment, and readiness before initiatives enter the execution pipeline.
• Drive the end-to-end intake lifecycle-scoping requests, coordinating stakeholder alignment, setting timelines, and ensuring project viability.
• Serve as a central point of contact for intake governance, prioritization, and cross-functional planning, ensuring work is appropriately vetted and sequenced.
• Translate strategic goals into executable workstreams and manage intake to avoid duplication, delays, or misalignment.

Project Management from Intake to Go-Live

• Own the operational delivery of intake-approved initiatives, overseeing each stage from initiation through execution and successful go-live.
• Build and maintain intake project plans, manage interdependencies, and coordinate resource alignment to ensure timely and efficient delivery.
• Monitor milestone progress, identify risks, and drive corrective action to keep projects on track across business and technical teams.
• Lead post-launch handoffs and retrospective reviews to refine intake and execution models based on learnings.

Process Optimization & Tooling

• Enhance intake workflows by implementing tools, templates, and systems that drive visibility, standardization, and accountability.
• Use data-driven insights to improve intake velocity, success rate, and stakeholder satisfaction.
• Coordinate regular reviews of intake and project health, adjusting prioritization or resources in response to business needs.
• Champion continuous improvement in intake processes, documentation quality, and cross-team collaboration.

Team Leadership & Cross-Functional Influence

• Lead and develop a high-performing team responsible for supporting and managing intake operations and project oversight.
• Cultivate strong partnerships with functional leaders to promote shared ownership of intake strategy and delivery outcomes.
• Provide mentorship and coaching to team members, reinforcing a culture of accountability, transparency, and execution excellence.
• Help shape intake capacity planning and workforce alignment strategies to support future business growth.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $80,000.00-$155,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business, Logistics, Computer Science, or related field and 4 years' experience in operations, retail, project management, or related area OR 6 years' experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Managing budgets, Managing Vendor Contracts and Relationships, Master's degree in Business Administration, Project Management Certification, Walmart Home Office

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America