Associate Director, Sales Systems and Operations
Apply NowCompany: Cytokinetics
Location: South San Francisco, CA 94080
Description:
Cytokinetics is a late-stage, specialty cardiovascular biopharmaceutical company focused on discovering, developing and commercializing first-in-class muscle activators and next-in-class muscle inhibitors as potential treatments for debilitating diseases in which cardiac muscle performance is compromised. As a leader in muscle biology and the mechanics of muscle performance, the company is developing small molecule drug candidates specifically engineered to impact myocardial muscle function and contractility.
We are seeking a strategic, tech-savvy, and solutions-oriented Associate Director, Sales Systems and Operations to lead the development, optimization, and maintenance of Customer Facing Teams systems ie: Veeva Customer Relationship Management (CRM) platform, Master Data Management (MDM), and field reporting capabilities. This leader will play a critical role in bridging the needs of our customer-facing field teams and headquarters by ensuring systems are intuitive, reliable, and aligned with business objectives.
This role will collaborate with the IT team responsible for platform and reporting development, and serve as the key liaison between field sales, field access, field medical, HQ medical, KOL engagement, and marketing teams. The ideal candidate has deep operations expertise, intermediate or higher proficiency in Veeva CRM, and thrives in collaborative, fast-paced environments.
Key Responsibilities:
Lead the strategic direction and continuous improvement of Veeva CRM, MDM systems, and reporting tools to drive operational excellence and field effectiveness.
Collaborate closely with cross-functional stakeholders-including Field Sales, Field Access, Field Medical, KOL Engagement, HQ Medical, and Marketing-to understand evolving business needs and translate them into system and reporting solutions.
Work directly with both field teams and senior leadership to understand sales and marketing strategies and translate them into impactful, well-visualized reports and dashboards.
Collaborate with a partner IT team in the development and ongoing operation of reporting platforms, ensuring alignment with business goals and user needs.
Drive the creation of intuitive, actionable dashboards using tools such as Tableau or Power BI to support field execution and inform strategic decisions.
Maintain a user-first mindset, simplifying processes and interfaces to enable field team efficiency while ensuring data integrity and access to actionable insights for HQ.
Design and deliver training programs for field users and HQ stakeholders to ensure consistent and effective use of tools and data.
Manage multiple concurrent projects, ensuring milestones are met on time and within scope.
Present operational insights, system updates, and strategic recommendations to senior executives.
Identify opportunities to automate processes and reduce administrative burden across field operations.
Ensure compliance with all relevant regulations and company policies related to data and system use.
Train field team on utilization of relevant systems for effective and compliant customer interactions.
Qualifications:
Bachelor's degree in business, Life Sciences, Information Systems, or related field (Master's is a plus).
Minimum of 7 years in operations, commercial or field roles, with increasing responsibility and direct experience supporting field commercial functions.
Intermediate or higher-level expertise with Veeva CRM; experience with MDM and reporting tools strongly preferred.
Strong experience working with senior commercial leaders to understand strategy and translate needs into systems and data visualizations.
Demonstrated ability to build and lead cross-functional teams and vendor/IT partnerships, particularly in reporting and dashboard development.
Experience with business intelligence platforms such as Tableau or Power BI is a strong plus.
Exceptional problem-solving, analytical, and organizational skills.
Excellent written and verbal communication skills, including the ability to present complex information to senior leadership in a clear and compelling manner.
Strong project management skills with a focus on timelines, deliverables, and stakeholder alignment.
Passion for creating seamless, simplified tools that empower field teams and drive measurable impact.
Pay Range:
In the U.S., the hiring pay range for fully qualified candidates is $189,000 - $231,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at Cytokinetics and believe you can add value to our team, we would love to hear from you.
Please review our General Data Protection Regulation (GDPR) policy PRIOR to applying.
Our passion is anchored in robust scientific thinking, grounded in integrity and critical thinking. We keep the patient front and center in all we do - all actions and decisions are in service of the patient and their caregivers. We champion integrity, ethics, doing the right thing, and being our best selves.
Fraud Warning: How to Identify Impersonated Cytokinetics Job Postings and Offers
Recently, there have been fraudulent employment offers being sent to candidates on behalf of Cytokinetics. Please be advised that all legitimate offers from Cytokinetics will come directly from our official email domain (Cytokinetics.com) and will only be made after completing a formal interview process.
Here are some ways to check for authenticity:
Please visit our website at: www.cytokinetics.com
Cytokinetics is an Equal Opportunity Employer
We are seeking a strategic, tech-savvy, and solutions-oriented Associate Director, Sales Systems and Operations to lead the development, optimization, and maintenance of Customer Facing Teams systems ie: Veeva Customer Relationship Management (CRM) platform, Master Data Management (MDM), and field reporting capabilities. This leader will play a critical role in bridging the needs of our customer-facing field teams and headquarters by ensuring systems are intuitive, reliable, and aligned with business objectives.
This role will collaborate with the IT team responsible for platform and reporting development, and serve as the key liaison between field sales, field access, field medical, HQ medical, KOL engagement, and marketing teams. The ideal candidate has deep operations expertise, intermediate or higher proficiency in Veeva CRM, and thrives in collaborative, fast-paced environments.
Key Responsibilities:
Lead the strategic direction and continuous improvement of Veeva CRM, MDM systems, and reporting tools to drive operational excellence and field effectiveness.
Collaborate closely with cross-functional stakeholders-including Field Sales, Field Access, Field Medical, KOL Engagement, HQ Medical, and Marketing-to understand evolving business needs and translate them into system and reporting solutions.
Work directly with both field teams and senior leadership to understand sales and marketing strategies and translate them into impactful, well-visualized reports and dashboards.
Collaborate with a partner IT team in the development and ongoing operation of reporting platforms, ensuring alignment with business goals and user needs.
Drive the creation of intuitive, actionable dashboards using tools such as Tableau or Power BI to support field execution and inform strategic decisions.
Maintain a user-first mindset, simplifying processes and interfaces to enable field team efficiency while ensuring data integrity and access to actionable insights for HQ.
Design and deliver training programs for field users and HQ stakeholders to ensure consistent and effective use of tools and data.
Manage multiple concurrent projects, ensuring milestones are met on time and within scope.
Present operational insights, system updates, and strategic recommendations to senior executives.
Identify opportunities to automate processes and reduce administrative burden across field operations.
Ensure compliance with all relevant regulations and company policies related to data and system use.
Train field team on utilization of relevant systems for effective and compliant customer interactions.
Qualifications:
Bachelor's degree in business, Life Sciences, Information Systems, or related field (Master's is a plus).
Minimum of 7 years in operations, commercial or field roles, with increasing responsibility and direct experience supporting field commercial functions.
Intermediate or higher-level expertise with Veeva CRM; experience with MDM and reporting tools strongly preferred.
Strong experience working with senior commercial leaders to understand strategy and translate needs into systems and data visualizations.
Demonstrated ability to build and lead cross-functional teams and vendor/IT partnerships, particularly in reporting and dashboard development.
Experience with business intelligence platforms such as Tableau or Power BI is a strong plus.
Exceptional problem-solving, analytical, and organizational skills.
Excellent written and verbal communication skills, including the ability to present complex information to senior leadership in a clear and compelling manner.
Strong project management skills with a focus on timelines, deliverables, and stakeholder alignment.
Passion for creating seamless, simplified tools that empower field teams and drive measurable impact.
Pay Range:
In the U.S., the hiring pay range for fully qualified candidates is $189,000 - $231,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at Cytokinetics and believe you can add value to our team, we would love to hear from you.
Please review our General Data Protection Regulation (GDPR) policy PRIOR to applying.
Our passion is anchored in robust scientific thinking, grounded in integrity and critical thinking. We keep the patient front and center in all we do - all actions and decisions are in service of the patient and their caregivers. We champion integrity, ethics, doing the right thing, and being our best selves.
Fraud Warning: How to Identify Impersonated Cytokinetics Job Postings and Offers
Recently, there have been fraudulent employment offers being sent to candidates on behalf of Cytokinetics. Please be advised that all legitimate offers from Cytokinetics will come directly from our official email domain (Cytokinetics.com) and will only be made after completing a formal interview process.
Here are some ways to check for authenticity:
- We do not conduct job interviews through non-standard text messaging applications
- We will never request personal information such as banking details until after an official offer has been accepted and verified
- We will never request that you purchase equipment or other items when interviewing or hiring
- If you are unsure about the authenticity of an offer, or if you receive any suspicious communication, please contact us directly at talentacquisition@cytokinetics.com
Please visit our website at: www.cytokinetics.com
Cytokinetics is an Equal Opportunity Employer