Senior Director of Operations - Jewish Community Services

PURPOSE:

The Senior Director of Operations has responsibility for managing and overseeing the operational aspects of Jewish Community Services, ensuring efficiency, efficacy and excellence.Jewish Community Services (JCS) enhances the resilience and mental health of NYCs diverse Jewish Community.JCS provides services and supports via population health initiatives for teen mental health, grief and wellness. By providing training and consultation, JCS helps equip Jewish communal organizations to support their members. When a crisis occurs, whether local or global, JCS delivers rapid stabilization, triage and short and long-term planning. JCS is a leader within The Jewish Board to guide and inform services tailored to Jewish-focused needs. The Senior Director of Operations will play a key role in helping The Jewish Board expand its capacity to serve the Jewish community across the agencys full continuum of services.

POSITION OVERVIEW:

Reporting to the Deputy Director, the Senior Director of Operations provides leadership that results in robust and effective business operations and supports the services provided by JCS staff.The Senior Director of Operations strengthens The Jewish Boards ability to serve the Jewish community by ensuring the seamless integration of culturally competent services across the agencys continuum of care and helping to address any challenges to access. The Senior Director of Operations focuses on improving operational efficiency and collaboration within JCS and across key departments, including marketing, central intake, and clinical services.Key responsibilities include developing protocols, workflows, and performance metrics. The Senior Director of Operations will also oversee matrixed supervision and manage dotted-line reporting structures to ensure coordination, accountability, and impact.

KEY ESSENTIAL FUNCTIONS:

• Develop and oversee protocols, workflows, and performance metrics to enhance the efficiency and effectiveness of Jewish-focused services across the agency.
• Collaborate with the marketing team to effectively promote Jewish-focused services and increase community engagement.
• Work with the central intake unit to streamline referral processes and ensure Jewish community members can easily access appropriate services.
• Partner with clinical teams to integrate culturally competent, Jewish-focused care within existing programs.
• Identify and address barriers to accessing services for the Jewish community.
• Develop strategies to increase outreach and engagement in underserved areas.
• Work closely on the development of a Jewish-specialty treatment team at one of the Jewish Boards clinics
• Work closely with a project manager to oversee the execution of key initiatives, ensuring projects are completed on time, within scope, and aligned with organizational goals.
• Provide operational leadership within JCS, optimizing internal processes, staffing structures, and resource allocation to enhance overall efficiency and impact.
• Partner with internal and external stakeholders to expand the reach and impact of Jewish-focused services
• Establish tracking mechanisms and performance indicators to measure and report on the impact of Jewish-focused services.
• Key member of the JCS leadership team, participating in strategic priority goals and projects and providing coverage for other JCS services, as needed.
• Other duties, as assigned

Core Competencies

• Ability to develop and implement long-term plans that enhance operational efficiency and service delivery.
• Strong organizational skills to oversee multiple initiatives, set priorities, and meet deadlines.
• Skilled in working across departments and managing matrixed supervision to drive alignment and accountability.
• Ability to identify challenges, develop solutions, and implement process improvements.
• Uses performance metrics and analytics to evaluate program impact and inform strategic decisions.
• Deep understanding of Jewish community needs, values, and traditions to ensure culturally responsive services.
• Strong verbal and written communication skills
• Ability to navigate change, take initiative, think creatively and drive continuous improvement.

EDUCATIONAL / TRAINING REQUIRED:

• Masters degree in business administration, healthcare administration, social work, public health, or a related field.

EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:

• Minimum of 5 years of experience in operations management, preferably in a healthcare or social services setting.
• Strong cultural competence regarding Jewish religious, spiritual, cultural and communal practice.
• Requires proven skills in administration, verbal and written communication, computer applications, collection and use of data, inter-personal relationships, and staff supervision and training

COMPUTER SKILLS REQUIRED:

• Strong working knowledge of Microsoft Office for documentation, data analysis, and presentations
• Familiarity with data and analytic tools, such as Tableau.

VISUAL AND MANUAL DEXIERITY:

• The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs. Manual dexterity and hand-eye coordination to travel independently using public transportation.

WORK ENVIRONMENT/PHYSICAL EFFORT:

• This role is hybrid; it will include travel to different Jewish Board locations across NYC
• To perform the essential functions of this job the candidate must be able to travel within the five boroughs carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
• To perform the essential functions of this job, the incumbent is routinely required to sit (80% of the time) and stand (20% of the time)
• The work environment generally does not involve physical risk or hazardous conditions

If you join us, youll have these great benefits:

• Generous paid time off in addition to agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.