Senior Manager; Digital Product Dynamics 365

Career Area:
Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:
Caterpillar is seeking a Sr. Manager; Digital Product to lead the development of a Caterpillar Enterprise Resource Platform (ERP) template for our Caterpillar Dealers. The Caterpillar ERP product will be built using Microsoft Dynamics 365 and aiming to improve dealer operations, enhance customer experience, and integrate modern digital capabilities.

The Caterpillar ERP template seeks to transform our operations by providing our Dealers with a modern ERP (if they so choose to adopt) that will drive operational efficiencies and effectiveness for their business.

What You Will Do:

The Sr. Manager; Digital Product is responsible for defining, delivering and managing the ongoing development of a Caterpillar ERP template. The role will own the product vision, create the product roadmap and manage the requirement generation to ensure delivery of the product.

The role will be responsible for hiring a team with the requisite product management skills to lead the configuration, customization and extension of the ERP modules for our business. In so doing, Sr. Product Manager will partner with current ERP users, technical leads, and vendors / suppliers to generate the requirements for the ERP template. The candidate will drive clear and requirements, oversee the development, and produce the go-to-market strategy for the ERP template.

This position is a blend of strategic and tactical responsibilities, requiring strong collaboration between multiple stakeholders to align on a product capability and possessing operational rigor with critical attention to detail to deliver a comprehensive ERP solution.

• Product Vision & Strategy: Define the long-term vision for the Caterpillar ERP template and develop a comprehensive product roadmap aligned with business objectives
• Team Leadership: Build and lead a team of 4-5 product managers specializing in Sales, Supply Chain, Service, Parts & Warranty, and Rental Management
• ERP System Ownership - Act as the lead product manager for the development of the Caterpillar ERP template (see modules listed below)
• Requirements Definition:
  • Partner with Microsoft and our Systems Implementation Partner to define specific requirements for the Microsoft Dynamics 365 ERP tailored for our industry.
  • Collaborate with Caterpillar, Caterpillar Dealers, and business stakeholders to elicit, analyze, and document complex business requirements, translating them into actionable specifications
  • Act as the Voice of the Dealer throughout the development process, ensuring the requirements from our stakeholders and end-users are incorporated in the ERP product
• Delivery and Execution:
  • Oversee the ERP implementation to ensure it meets specifications and Caterpillar quality, security and usability standards.
  • Conduct User Acceptance Training of the ERP with end-users throughout product lifecycle. Certify the ERP product (and capabilities) meets acceptance criteria, while prioritizing / remediating any issues through release cycles.
• Stakeholder Management - Build and maintain strong relationships with key stakeholders, including Cat Digital leads, external vendors and Caterpillar Dealers
• Change Management - Work in conjunction with the Dealer Advisory Board to identify opportunities to improve Dealer processes, drive operational consistency through the ERP template and identify change management requirements for the Dealers
• User Training and Support - Collaborate with Training department to deliver user training programs, provide ongoing support and address user issues / enhancement requests

What You Will Have:
Business Acumen:

• Designs the organization's planning processes and decision-making channels.
• Demonstrates a big picture understanding of the Caterpillar and Dealer operations, its interrelationships, and priorities.
• Demonstrates strong foundation of business fundamentals, measurement, and business finance.
• Explains advantages and risks of using business simulations for critical business decisions.

Products and Services:

• Collaborates with and mentors others on the architecture and integration of cross-functional products or services.
• Presents key products or services to stakeholders, promoting their linkages, strategies, and contributions to the bottom line.
• Advocates for product and services to be adopted by other applications and plans change management for other teams.
• Designs organization's current or planned structure based on target markets and strategies.
• Consults on the full spectrum of product and service groups.
• Leads evaluations of the history, evolution, and future plans of product or service lines .

Business Data Analysis:

• Sets standards for business data analysis tools and techniques, advises on their application, and ensures compliance.
• Directs the implementation of business data collection processes and educates other employees / stakeholders on new data sources.
• Evaluates the quality of business data collected and the effectiveness of data analysis methods.
• Drives insights and forms conclusions with results drawn from business data analysis.

Software Product Business Knowledge:

• Drives functional enhancements and anticipates new opportunities and needs.
• Gathers feedback from current and potential users to prioritize product roadmap while monitoring competitive products.
• Plays a key role in analyzing and solving unusual and complex product configuration / customization requirements.
• Defines and communicates product strategy, vision and functional roadmap.
• Leads functional product planning effort; summarizes and communicates planned functionality.
• Is recognized as an expert on product functions, features and implementation issues.

Software Product Management:

• Has experience with ERP products or managing a critical product for business operations.
• Manages conflicts between business Dealers, and engineering teams.
• Participates in defining, estimating and pricing special enhancement requests.
• Gathers, summarizes and prioritizes capabilities for products, or new enhancements for existing products.

Considerations For Top Candidates:

• 10+ years of experience working with ERP systems, preferably Dynamics 365, including configuration, customization and integration.
• 7+ years of experience in Product Management and/or technical background to deliver enterprise-level platforms
• Preferable experience in working within B2B and B2B2C organizations and integration between enterprise Finance, Supply Chain and/or e-Commerce solutions
• Preferred ERP modules include but are not limited to Sales, Finance, Supply Chain Management, Field Service, Customer Insights, Customer Engagement, and Customer Service.
• Experience with Microsoft Power Apps and Microsoft Copilot Agents
• Proven experience in working with a modern, enterprise integration layer or integration Platform as a Service (iPaaS)
• Experience in Agile software development environment operating at scale managing multiple concurrent teams, SAFe Agile is a plus
• Strong leadership in working within a cross-functional organization to coordinate development, dependencies and risks for product delivery
• Experience in Dealer and / or Rental industry is a plus

Summary Pay Range:
$169,320.00 - $253,920.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:
April 18, 2025 - April 27, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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