Management Analyst-Behavioral Health Compliance Program (Open & Promotional)

Salary : $9,623.47 - $12,032.80 Monthly
Location : San Mateo, CA
Job Type: Regular
Job Number: D181AAD
Department: Behavioral Health and Recovery Services
Division: Behavioral Health and Recovery Administration
Opening Date: 04/21/2025
Closing Date: 5/8/2025 11:59 PM Pacific
Bargaining Unit: 50B

Description
San Mateo County Health is seeking a well-qualified individual for the position of Management Analyst-Behavioral Health Compliance Program.
The current vacancy is a regular position that will work in the Behavioral Health & Recovery Services (BHRS) Division's Administration located in San Mateo, CA, and will travel/drive to attend meetings, conduct audits of program and contractor sites, attend and conduct trainings, etc.
Primary duties of this position will include, but are not limited to, the following:

• Under the direction of the Compliance Officer, perform duties required under the organization's Compliance Program and Plan, including assuring compliance with and conformity to all applicable federal and state law governing the organization, assures compliance with all contractual obligations, detects violations of ethical standards, combats fraud, waste and abuse, and assures effective training and education of all staff and contractors.
• Maintain and support the organization's compliance policies and procedures assuring they are up to date and that all new applicable laws and regulations are reflected in the organization's policies and shall enforce and assure compliance by all employees and contractors, including providing training and guidance.
• Assure documentation of the organization's compliance in contracts, state contracts, incidents of potential fraud, audits of delegated entities, staff reporting and attestations (such as outside employment), and compliance training.
• Carry out the functions of monitoring and auditing to assure compliance with all laws and regulations, investigates inconsistencies or suspected violations or questionable conduct, auditing and assessing for risks, auditing the policies and procedures of delegated entities and contractors, and auditing for compliance by delegated entities and contractors.
• Monitor the activities and functions of the billing, fiscal, and contracting units, delegated entities, and contractors for potential fraud, waste, and abuse.
• Assist with the pre-documentation and preparations for audits and program reviews, carry out said audits and reviews, supports the development of corrective action plans to address any findings, monitor the effectiveness of these plans, and work towards speedy closure of any plans.
• Assist delegated entities and contractors with corrective action plans, when necessary, enforce these plans, and work with the delegated entities and contractors towards closure of these plans.
• Assist with the compliance of requirements under the Behavioral Health Services Act and support the administrative functions and reporting requirements created by the passage of Proposition 1.

Ideal candidate will possess the following:

• Experience with review and analysis of applicable federal and state laws and regulations.
• Experience with policies, procedures, and tracking implementation status and compliance.
• Understanding of compliance program and plan.
• Demonstrated ability to conduct an audit for compliance.
• Developing and delivering training programs.
• Familiar with and ability to develop corrective action plans.
• Significant experience in project management, including establishing objectives and priorities and managing timelines and resources.
• Experience in the use of data in performance improvement, evaluation of outcomes, and internal and external data development and analysis.
• Culturally competent in working with diverse communities.
• Strong interpersonal, facilitation, analytical, public speaking, problem solving, and project management skills.
• Flexible, deadline-driven, and customer service-oriented.
• Excellent organizational skills in handling multiple and competing priorities.
• Excellent oral and written communication skills.
• Advanced skills in computer systems and applications, such as Microsoft Windows and the Microsoft Office suite (Microsoft Word, Excel, and PowerPoint).
• Ability to work independently with minimal supervision and instruction, as well as collaboratively as part of a team.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Knowledge of:

• Project and/or program management, analytical processes, and report preparation techniques.
• Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
• Principles of mathematical and statistical computations.
• Research and reporting methods, techniques, and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles and practices of public administration as applied to operational unit and program administration.
• Principles and practices of county management and government.
• Sources of information related to a broad range of county programs, services, and administration.
• Basic principles, practices, and procedures of funding sources and grant funds disbursement.
• Principles and practices of contract administration and evaluation; and public agency budget development and administration, and sound financial management policies and procedures.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
• Record keeping principles and procedures.
• Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.

Ability to:

• Assist in the development of goals, objectives, policies, procedures, and work standards for the department.
• Coordinate and oversee programmatic administrative, budgeting, and/or fiscal reporting activities.
• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.
• Conduct research on a wide variety of administrative topics including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Plan, organize, and carry out assignments from management staff with minimal direction.
• Plan and conduct effective management, administrative, and operational studies.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.

Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, or a related field. At least one year of professional administrative experience is typically required at the Associate Management Analyst level, and at least 3 years for the Management Analyst level.

Licenses and Certifications:

• Depending upon assignment, possession of a valid California Driver's License.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go tohttps://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Thursday, May 8, 2025, by 11:59 p.m. PST
Application Screening: May 21, 2025
Combined Civil Service Panel & Departmental Interviews: June 4, 2025.

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Talent Acquisition Contact: Ximena Burns (042125) (Management Analyst - D181)
Please visit for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
01

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position.

This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process.

Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand this important information. Proceed to supplemental questions.

02

Describe how your education and work experience qualify you for this management position responsible for ensuring compliance in Behavioral Health. Be specific.
03

Describe your overall experience conducting and providing the results of compliance audits. For each experience include your role, the types of audits, challenges you faced and how you addressed them, and the results.Additionally, provide a specific example of when you had to issue a corrective action plan and the respondent provided corrective action that you disagreed with. What was the corrective action, what was the proposed corrective action, why did you disagree, and what was the outcome.
04

Describe your work experience staying abreast of federal and state laws and regulations in order to maintain compliance. For each experience include your role, your responsibilities, and length of time in position.
Required Question