Director of Operations

The Director of Operations will be responsible for driving operational strategy, leading project management initiatives, and managing cross-functional change efforts at KLAS. Reporting to the Vice President of Operations, this role requires a leader who can work collaboratively across all functional departments, including Research, Delivery, Engagement, Marketing, Finance, and Technology to develop and execute thorough operational business plans that optimize for innovation, efficiency, quality, and growth, thus enabling the ongoing delivery of ever more timely insights, collaboration, and transparency in support of our mission to improve the world's healthcare.

Key Responsibilities:

• Lead change management for major cross-functional strategic initiatives (i.e., PMO).
• Develop and implement operational strategies to optimize internal processes, improving speed and quality of deliverables.
• Provide project management leadership across the KLAS Research portfolio, improving project lead times, optimizing internal utilization, and ensuring release readiness across a diverse range of content delivery modalities.
• Utilize project management software tools to streamline operations.
• Deliver executive presentations and communicate effectively with key stakeholders.
• Apply process improvement methodologies to enhance operational efficiency.
• Demonstrate strong leadership skills to guide and mentor teams.

Qualifications:

• 5-10 years of experience leading project/program management, operations, or strategy teams.
• Proven track record in change management and operational strategy.
• Expertise in project management leadership and product launch readiness.
• Proficiency with project management software tools.
• Exceptional executive presentation skills.
• Experience with process improvement methodologies.
• Bachelor's and/or Master's degree in a relevant field.

The base salary for this role starts at $140,000 per year. Final compensation will be determined according to the candidate's relevant experience, skills, and qualifications. We offer exceptional benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more.

All employees undergo a comprehensive internal education program to gain knowledge of the healthcare information technology industry and KLAS' methodology. Learn more about us at www.klasresearch.com. We encourage candidates to read this article before applying: https://klasresearch.com/article/hiring-character-first/903

Why Join KLAS Research?
At KLAS, we are committed to fostering a supportive and inclusive work environment where every team member can excel. Our culture emphasizes collaboration and continuous learning with a dedication to enhancing global healthcare. Here's what you can expect:

• Welcoming and Supportive Team: From day one, you'll be valued and supported in your professional development.
• Investment in New Hires: We invest in our new hires through an internal education program designed to get you up to speed with KLAS and Health Information Technology (HIT).
• Career Development: Regular one-on-one meetings, quarterly conversations, and mentoring opportunities to support your growth.
• Hybrid Schedule: Our hybrid work policy allows team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as three (3) full days expected in-office.
• Enjoyable Work Environment: We strive to make work enjoyable with quarterly team activities, monthly office events such as chili cook-offs and costume contests, catered lunch twice a month, snack room, and more.
• Inclusive Culture: We are committed to creating an inclusive environment where everyone feels valued and respected. Our employee resource groups, sponsored by our executives, provide additional support and community for our team members.
• Core Values: Our core values of integrity, passion, accountability, trust, and humility guide everything we do. We believe in upholding these values to create a positive and productive workplace.

KLAS' mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong-across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.

EOE.