Field Service Supervisor
Apply NowCompany: CBRE Group, Inc
Location: Los Angeles, CA 90011
Description:
Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs).
Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more-covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry.
About the role
Supervises the day-to-day service solutions of an assigned team and/or sub-contractors to ensure services are delivered in a safe, compliant, and timely manner within budget. This role requires previous Sr. Field Service Engineer experience with knowledge in laboratory analytical equipment.
Role is located in Los Angeles, CA. 25% of local travel should be expected for this role.
What you'll do
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
What you'll need
High school diploma or general education degree (GED) required. Bachelors degree in science or electrical, mechanical or chemical engineering is preferred. Minimum of two years of related experience and/or training. Associates degree preferred in scientific field of study preferred or equivalent related work experience.
Five years relevant field experience in laboratory and / or manufacturing pharmaceutical or equivalent regulated environments required. Knowledge of analytical instrument maintenance and / or laboratory technical services.
Experience working with GC/LC is highly desired.
Previous supervisory experience
Why CBRE?
We offer comprehensive benefits such as health, vision and life insurance, 401k, personal time off, among others.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The range for this position is $110,000 to $165,000. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualification, and experience
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more-covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry.
About the role
Supervises the day-to-day service solutions of an assigned team and/or sub-contractors to ensure services are delivered in a safe, compliant, and timely manner within budget. This role requires previous Sr. Field Service Engineer experience with knowledge in laboratory analytical equipment.
Role is located in Los Angeles, CA. 25% of local travel should be expected for this role.
What you'll do
- Supervises, plans, directs, and schedules day-to-day and long-range activities and ensures all programs and procedures of the Full Spectrum staff are being properly implemented.
- Reviews work to ensure compliance with performance, safety, statutory, and regulatory requirements, as well as with all company policies, standards, and procedures.
- Reviews and updates LIS equipment, maintenance and calibration procedures, and LTS (Laboratory Technical Services) procedures.
- Processes performance metrics; tracks, analyzes, and reports performance in terms of quality, safety, cost, and customer satisfaction. Takes corrective action to bring about required change and ensures contract requirements have been executed at a level above the specified standards.
- Handles contractor specifications, problems/issues, performance, and administration.
- Perform installation, repair, PM and IQ/OQ/PQ services on analytical instruments(e.g., Agilent, Waters, Shimadzu, Thermo, and/or Dionex) at customer location or in-house
- Maintains relationship with customer
- Completes service report on each service ticket completion
- Train customers and other service representatives on maintenance tasks
- Identifies es business opportunities
- Performs a variety of tasks in relation to FSG objectives
- Frequently assigned FSG's most difficult service tickets
- Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
What you'll need
High school diploma or general education degree (GED) required. Bachelors degree in science or electrical, mechanical or chemical engineering is preferred. Minimum of two years of related experience and/or training. Associates degree preferred in scientific field of study preferred or equivalent related work experience.
Five years relevant field experience in laboratory and / or manufacturing pharmaceutical or equivalent regulated environments required. Knowledge of analytical instrument maintenance and / or laboratory technical services.
Experience working with GC/LC is highly desired.
Previous supervisory experience
Why CBRE?
We offer comprehensive benefits such as health, vision and life insurance, 401k, personal time off, among others.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The range for this position is $110,000 to $165,000. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualification, and experience
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).