Director of Informatics Training (flex-hybrid)

Description

The Director of Informatics Training serves as the primary expert and leader in designing, implementing, and managing training programs for CareConnect (Epic) and other technical systems supported under UCLA Health IT (UHIT). This role is responsible for ensuring the effective adoption, engagement, and ongoing education of UCLA Health staff in the use of Epic applications, enterprise IT solutions, and integrated clinical and business systems.

In this role you will:

• Provide strategic direction for informatics training across inpatient, outpatient, and administrative settings, ensuring a comprehensive and integrated approach to education, system adoption, and end-user proficiency.
• Lead a team of training professionals, collaborates with operational and IT leadership, and establishes best practices for training program development, delivery, and evaluation.
• Manage programs and provide oversight of the development of Epic Training, Access Training, Refresher Training, and New Hire Training
• Develop & manage the overall informatics training strategy for all CareConnect and UHIT-supported systems to ensure an integrated curriculum and effective adoption of system changes.
• Build training roadmaps and learning plans for new functions
• Design, develop, and manage curriculum product (including programs and courses) against approved strategy and business model.
• Direct strategy for optimizing marketing, communications and engagement to users regarding system changes and available on-the-job training.
• Liaise with senior leaders to identify training priorities (including training needs analysis) and develop framework for Epic training.
• Strategize long-term training support for EpicCare Ambulatory, Anesthesia, ASAP, Beacon, Bones, Bugsy, Beaker AP/CP, Cadence, ClinDoc, Dermatology, Grand Central & Prelude, Healthy Planet, Haiku/Canto, HIM, HOD, Hospital Billing, ICON, Kaleidoscope, MyChart, Orders, Optime, Phoenix, PlanLink, Professional Billing, Radiant, Research, Referrals, Reporting Workbench, Stork, Tapestry, Telehealth, Welcome, Willow
• Develop training support for non-CareConnect systems: DocuSign, Tableau, Fluency Direct, iMed, iPad Vida Talk App, MUSE, VNA, Bedside, Timeless
• Oversee the Adoption & Engagement Programs: Inpatient Super User Program, Inpatient IT Rounding Program, Outpatient Super User Program, Outpatient IT Rounding Program
• Oversee production and quality control of training materials In-depth and precise management of issues and problems, and providing leadership from beginning to completion
• Monitor training effectiveness of ongoing optimization activities and training-led initiatives and training programs
• Manage training design and long-term support for the opening of new ambulatory clinics, departments, services and/or acquisitions
• Establish and maintain standard operating procedures and metrics to measure productivity and quality
• Collaborate with stakeholders to identify training gaps and continuously refine curriculum and delivery methods.

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $ 177,100 - $436,100 annually. The University anticipates offering a salary between the minimum and midpoint of this range.