Business Systems Analyst
Apply NowCompany: City of Gresham, OR
Location: Gresham, OR 97080
Description:
Salary : $79,870.00 - $101,987.00 Annually
Location : Gresham, OR
Job Type: Full Time
Job Number: 25-89
Department: Information Technology
Division: Application Management
Opening Date: 04/21/2025
Closing Date: 5/11/2025 11:59 PM Pacific
Overview
The City of Gresham is offering an exciting opportunity to join the Information Technology department to fill a full-time position as a Business Systems Analyst. The Business Systems Analyst collaborates with internal teams and stakeholders, to provide business process evaluation and improvement. The incumbent will have the opportunity to help the city implement and leverage the functionality of new and existing systems, like the City's Enterprise Resource Planning System (ERP), learning management system, business intelligence, reporting and data visualizations. This position performs technical system analysis and project support to help align business objectives with the City's strategic technology goals.
As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding.
We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.
Position Description
The Business Systems Analyst performs a range of functions in support of technical systems and business objectives. In this role, you will serve as a project coordinator, help implement new systems, support operations and modify new or current systems.
The Business Systems Analyst will work with the other analysts to coordinate and facilitate maintenance and support tasks and to manage system updates and research new functionality.
We are seeking an individual who can work independently as well as collaboratively within a team. You will use effective communication skills to interact with multiple city departments and other City of Gresham staff to provide a high level of customer service.
This position requires someone with an aptitude for learning, active listening skills, and the ability to effectively relay information in non-technical terms to end users. You will be documenting business processes and writing technical reports. Acting as a bridge between business units, you will identify software, and application needs and gather information on technical requirements needed to support business processes improvement.
Coordinating and executing the analysis, design, reporting, installation and maintenance of program applications will be typical responsibilities of your daily work. You will serve as a subject matter expert coordinate the work of others in the workgroup. These processes will be conducted in a fast-paced, high-volume environment which necessitates priority shifting and adaptability
What you will get to do:
Qualities we are looking for:
Work schedule/environment:
The current schedule for this position is hybrid. Employees work on-site/in the office for a minimum of two days per week. At this time, the City of Gresham is reviewing a return-to-office (RTO) policy which may increase on-site requirements with notice. The hiring manager for this position will have more current information at the time of all verbal/contingent offers.
Qualifications
The ideal candidate will need a clear understanding of business principles/processes and how they relate to business systems. Familiarity with data analysis, project/program management, and process evaluation will be necessary as will a genuine interest in maintaining technical aptitude and knowledge. Gathering information, analyzing requirements, learning the business needs and making recommendations, while understanding how that relates to business objectives and service delivery.
View the for the full list of knowledge and abilities required.
Minimum Qualifications:
Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job. A typical way to obtain knowledge and abilities would be:
Any combination of qualifying education, training, and experience equivalent to 5-8 years will be considered.
Preferred Qualifications:
Selection Process
To apply for this position, click 'Apply' at the top of this job posting.
Required application materials:
The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials.
If you desire a modification of this process to accommodate a disability, please provide your request in writing to HRRecruiting@GreshamOregon.gov, or by phone to 503-618-2729, upon submitting the required application documents.
A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.
Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process.
Veteran's Preference
The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.
Our Commitment
The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.
Please direct questions about this position to 503-618-2729 or HRRecruiting@GreshamOregon.gov.
If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.
Any offer of employment is contingent upon successful completion of a criminal background check.
The City provides full family, comprehensive medical and dental insurance. Vision and prescription coverages are included in the medical plans. Most limited term and regular status employees who work at least 30 hours per week pay nothing for their medical and dental coverage.
Medical Insurance Options:
Additional benefits include: Employer paid life insurance and long term disability, an employer sponsored deferred compensation plan, flexible spending accounts (medical, child care), Public Employees Retirement System (PERS) retirement (City picks up the 6% employee's contribution), an employer contribution to a HRA/VEBA medical savings account, paid time off (PTO) accrual at a minimum of 12.66 hours per month, and 4 hours of sick leave, in additional to nine paid holidays and 3.5 paid floating holidays per year.
For more detailed information, please visit our Employee Benefits page at:
01
What best describes your highest level of education?
02
What best describes your progressively responsible technical or analyst experience? (NOTE: If you have part-time experience, please select the answer that is equivalent to full-time)
03
Based on the answer provided above, please describe where you gained this professional experience and duties performed. If you do not have this type of experience, please enter N/A.
04
Which of the following best describes your professional level experience that included research and analysis?
05
Please give a specific example of a time when you had to research, analyze and solve a complex problem in the workplace. Include specific details of your process, how you went about identifying and analyzing the problem, what tools you used and what the outcome was. Include in your answer the name of the employer that you performed this analysis for. If you do not have this type of experience, please enter N/A.
06
Which of the following best describes your professional level experience with program and/or project coordination?
07
Based on your answer above, please describe where you gained this experience. Include the name of the employer(s) and a brief description of the program(s) or projects you were coordinating. If you do not have this type of experience, please enter N/A.
08
Which of the following best describes your professional level of experience that included process improvement and automation?
09
Based on your answer above, please describe where you gained this experience. Include the name of the employer(s) and a brief description of the improvement, tools used and how the automation influenced the outcome. If you do not have this type of experience, please enter N/A.
10
Which of the following best describes your professional level of experience writing and developing reports?
11
Based on your answer above, please describe a report you recently created. Include a brief description of the report, the audience and the goal it was intended to achieve. If you do not have this type of experience, please enter N/A.
Required Question
Location : Gresham, OR
Job Type: Full Time
Job Number: 25-89
Department: Information Technology
Division: Application Management
Opening Date: 04/21/2025
Closing Date: 5/11/2025 11:59 PM Pacific
Overview
The City of Gresham is offering an exciting opportunity to join the Information Technology department to fill a full-time position as a Business Systems Analyst. The Business Systems Analyst collaborates with internal teams and stakeholders, to provide business process evaluation and improvement. The incumbent will have the opportunity to help the city implement and leverage the functionality of new and existing systems, like the City's Enterprise Resource Planning System (ERP), learning management system, business intelligence, reporting and data visualizations. This position performs technical system analysis and project support to help align business objectives with the City's strategic technology goals.
As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding.
We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.
Position Description
The Business Systems Analyst performs a range of functions in support of technical systems and business objectives. In this role, you will serve as a project coordinator, help implement new systems, support operations and modify new or current systems.
The Business Systems Analyst will work with the other analysts to coordinate and facilitate maintenance and support tasks and to manage system updates and research new functionality.
We are seeking an individual who can work independently as well as collaboratively within a team. You will use effective communication skills to interact with multiple city departments and other City of Gresham staff to provide a high level of customer service.
This position requires someone with an aptitude for learning, active listening skills, and the ability to effectively relay information in non-technical terms to end users. You will be documenting business processes and writing technical reports. Acting as a bridge between business units, you will identify software, and application needs and gather information on technical requirements needed to support business processes improvement.
Coordinating and executing the analysis, design, reporting, installation and maintenance of program applications will be typical responsibilities of your daily work. You will serve as a subject matter expert coordinate the work of others in the workgroup. These processes will be conducted in a fast-paced, high-volume environment which necessitates priority shifting and adaptability
What you will get to do:
- Support technical systems and business objectives:
- Analyze business processes to identify opportunities for efficiency. Make recommendations for improvements that can be accomplished through new technology or alternative uses of existing technology. Use fundamental technical troubleshooting abilities to optimize and enhance systems.
- Define project requirements:
- Act as liaison between business stakeholders, customers/vendors/end users, and technical staff. Analyze and communicate stakeholder needs by translating business requirements into technical needs.
- Report and test:
- Develop benchmarks, gather metrics, create and analyze reports. Contribute to quality assurance tests, strategies and plans.
- Maintain protocols and procedures:
- Develop specifications, diagrams, flowcharts, technical reports and system protocols. Provide references for users by writing and maintaining user documentation and training materials.
Qualities we are looking for:
- Collaborative: An outgoing professional who values partnerships and forms relationships to get things done.
- Practical: An organizer and planner who thrives on details and can juggle multiple priorities and deadlines.
- Inventive: A strategic problem-solver who enjoys a challenge and thinks outside the box.
- Nimble: A quick thinker who navigates obstacles with a positive, can-do attitude.
- Curious: A continuous learner who asks questions, explores new tools and strives to meet the changing needs and expectations of the organization and community.
Work schedule/environment:
The current schedule for this position is hybrid. Employees work on-site/in the office for a minimum of two days per week. At this time, the City of Gresham is reviewing a return-to-office (RTO) policy which may increase on-site requirements with notice. The hiring manager for this position will have more current information at the time of all verbal/contingent offers.
Qualifications
The ideal candidate will need a clear understanding of business principles/processes and how they relate to business systems. Familiarity with data analysis, project/program management, and process evaluation will be necessary as will a genuine interest in maintaining technical aptitude and knowledge. Gathering information, analyzing requirements, learning the business needs and making recommendations, while understanding how that relates to business objectives and service delivery.
View the for the full list of knowledge and abilities required.
Minimum Qualifications:
Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job. A typical way to obtain knowledge and abilities would be:
- Bachelor's degree in computer science, management information systems, public administration, business administration or related field.
- One year of related, progressively responsible experience.
Any combination of qualifying education, training, and experience equivalent to 5-8 years will be considered.
Preferred Qualifications:
- Good foundation for troubleshooting, problem solving and process improvement.
- Proficiency with Microsoft 365 productivity suite (Teams, SharePoint, PowerBI, Power Platform,Office apps, etc.)
- Strong familiarity with technology and change, particularly evergreen software solutions
- Collaborative and team-oriented
- Ability to work independently and within a group with minimal direction
Selection Process
To apply for this position, click 'Apply' at the top of this job posting.
Required application materials:
- Complete online application (Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
- Answers to supplemental questions
The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials.
If you desire a modification of this process to accommodate a disability, please provide your request in writing to HRRecruiting@GreshamOregon.gov, or by phone to 503-618-2729, upon submitting the required application documents.
A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.
Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process.
Veteran's Preference
The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.
Our Commitment
The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.
Please direct questions about this position to 503-618-2729 or HRRecruiting@GreshamOregon.gov.
If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.
Any offer of employment is contingent upon successful completion of a criminal background check.
The City provides full family, comprehensive medical and dental insurance. Vision and prescription coverages are included in the medical plans. Most limited term and regular status employees who work at least 30 hours per week pay nothing for their medical and dental coverage.
Medical Insurance Options:
- City of Gresham Core Plan- UnitedHealthcare Options PPO Network
- Kaiser Permanente Traditional HMO
- Delta Dental PPO Plan
- Willamette Dental Insurance
- Kaiser Permanente
Additional benefits include: Employer paid life insurance and long term disability, an employer sponsored deferred compensation plan, flexible spending accounts (medical, child care), Public Employees Retirement System (PERS) retirement (City picks up the 6% employee's contribution), an employer contribution to a HRA/VEBA medical savings account, paid time off (PTO) accrual at a minimum of 12.66 hours per month, and 4 hours of sick leave, in additional to nine paid holidays and 3.5 paid floating holidays per year.
For more detailed information, please visit our Employee Benefits page at:
01
What best describes your highest level of education?
- High School/ GED
- Some College
- Associates Degree
- Bachelor's Degree
- Master's Degree
- None of the above
02
What best describes your progressively responsible technical or analyst experience? (NOTE: If you have part-time experience, please select the answer that is equivalent to full-time)
- No Experience
- Less than one year
- More than one year but less than two years
- More than two years but less than three years
- More than three years but less than four years
- More than four years but less than five years
- Five years or more
03
Based on the answer provided above, please describe where you gained this professional experience and duties performed. If you do not have this type of experience, please enter N/A.
04
Which of the following best describes your professional level experience that included research and analysis?
- Less than one year
- More than one year but less than two years
- More than two years but less than three years
- More than three years but less than four years
- More than four years but less than five years
- Five years or more
05
Please give a specific example of a time when you had to research, analyze and solve a complex problem in the workplace. Include specific details of your process, how you went about identifying and analyzing the problem, what tools you used and what the outcome was. Include in your answer the name of the employer that you performed this analysis for. If you do not have this type of experience, please enter N/A.
06
Which of the following best describes your professional level experience with program and/or project coordination?
- Less than one year
- More than one year but less than two years
- More than two years but less than three years
- More than three years but less than four years
- More than four years but less than five years
- Five years or more
07
Based on your answer above, please describe where you gained this experience. Include the name of the employer(s) and a brief description of the program(s) or projects you were coordinating. If you do not have this type of experience, please enter N/A.
08
Which of the following best describes your professional level of experience that included process improvement and automation?
- Less than one year
- More than one year but less than two years
- More than two years but less than three years
- More than three years but less than four years
- More than four years but less than five years
- Five years or more
09
Based on your answer above, please describe where you gained this experience. Include the name of the employer(s) and a brief description of the improvement, tools used and how the automation influenced the outcome. If you do not have this type of experience, please enter N/A.
10
Which of the following best describes your professional level of experience writing and developing reports?
- Less than one year
- More than one year but less than two years
- More than two years but less than three years
- More than three years but less than four years
- More than four years but less than five years
- Five years or more
11
Based on your answer above, please describe a report you recently created. Include a brief description of the report, the audience and the goal it was intended to achieve. If you do not have this type of experience, please enter N/A.
Required Question