Lead Business Systems Analyst | Camden Corporate Office

Job Description

Job Summary

Reporting to the Director of Information Governance and Data Management, you will be a member of the ECM Services Team. This individual will assist in supporting and enhancing Camden's collaboration platforms. Engagement with the business will be a critical job function for the Lead Business Systems Analyst. This role will be heavily involved in the support and expansion of Camden's Enterprise Content Management (ECM) SharePoint Solution, automating and streamlining processes and integration with our SharePoint Intranet, as well as the evaluation of new solutions to business needs.

Essential Functions

• Manage business requests for new initiatives involving our collaboration platforms
  • Gather requirements
  • Work with various IT teams to determine the best solutions for requests
  • Work with the SharePoint Admin and/or the development team to implement solutions
  • Validate solutions being developed in our collaboration platforms
  • Coordinate both internal testing and end user testing
  • Create end user training guides
  • Schedule and conduct training for end users
• Provide support and performing day-to-day administrative tasks, including:
  • Respond proactively to user support requests via multiple channels: email, tickets, and chat. Support requests may include access requests, site changes, reinforcement of training, content migration and issues/errors encountered. Gather issue details or user requirements through facilitated interviews and content analysis
  • Estimate time for resolution, communicate plan to resolve, coordinate resolution, and track time for reporting purposes.
  • Verify issues are resolved and facilitate business validation of completed changes, update all impacted documentation
  • Collaborate with IT teams to escalate or resolve challenging technical issues
  • Run reports to monitor data quality and perform data analysis
  • Actively support and maintain the records management aspect of SharePoint
• Since we are a publicly traded company, we must be mindful of SOX governance. You will need to adhere to all policies and procedures regarding computer usage, Change Management and Source Code Control.
• As part of the Information Technology Team, you are expected to seek and destroy problems wherever they exist. Our "Why" - To Improve the Lives of Our Customers One Experience at a Time.
• Camden's culture sets us apart from others. As a member of Camden IT, you are expected to embrace and promote Camden's culture of Having Fun. Join the Team to discover what makes Camden A Great Place to Work!

Qualifications

• Bachelors Degree or equivalent experience in Computer Science, Information Systems, or commensurate experience required
• 5+ years of related experience
• Technical Proficiency: Well-developed knowledge of M365 solution architecture using SharePoint Online and related technologies, including their interactions and use cases.
• Information Architecture: Experience with information architecture and content lifecycle management
• Compliance: Conceptual understanding of Sarbanes-Oxley controls and the ability to eliminate risk and achieve real value through compliance.
• Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate across all layers of the organization.
• Analytical Skills: Strong analytical skills, solid understanding of IT technical issues, and aptitude for analytical problem-solving.
• Organizational Skills: Excellent organizational skills focusing on controls, processes, and procedures.
• Travel: Minimal travel is required.
• Business Acumen: Ability to grasp and comprehend business functions and their implications on IT projects.

Experience in any of the following is a plus:

• Prior project management experience
• PowerBI
• Understanding of M365 Compliance Center, Information Governance, and Records Management
• Experience working with vendors to implement large projects
• Experience working with and delegating to external support teams (managed services)
• Experience in Real Estate, Multi-family Housing, or construction industry

And here's the fine print HR wants you to know:

• Job is intermittently sedentary but requires mobility (i.e., climb stairs)
• Will use some repetitive motion of hand-wrist in using computer and writing
• Works in a typical office setting
• Emotional stability and personal maturity are important attributes in this position
• Must handle stressful, urgent, novel and diverse work situations on a daily basis
• May require long hours and odd schedules (including weekends)
• Position requires periodic travel by automobile to handle work-related activities
• May require airline travel, out-of-town and /or overnight trips
• Attendance and punctuality is essential for success in this position
• Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE
• Contact your HR team for the position's Physical Demands Analysis

This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.

To learn more about our awesome Benefits, visit Camden Benefits.