Mgr NOC Service

Company Overview:
At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:
Manage the day to day operations of the NOC Services team. Responsible for the oversight of existing sales opportunities and driving new Managed Services revenue growth. Interfacing with Product Management, NAM/Sales relationships, and providing support to the broader NOC group to develop and maintain existing RMR base.

Essential Duties and Responsibilities:

• Provide support of NOC Managed Services by managing sales and onboarding processes and business development; create and maintain NAM/Sales relationships.
• Responsible for managing NOC offerings as relates to JET content
• Manage the contact experience - existing contact process, focusing on exceptions, proactively directing the business development staff (sales and support) in making contact to maintain the business relationship by ensuring the NAM/Sales is satisfied with our services
• Liaise with the NOC Operations and System Administration departments regarding issues/problems with monitoring, NAM/Sales support, and billing services. Proactively tracking service trends, providing reporting and working with operations and billing departments toward solutions.
• Act as the senior point of contact for the NAM/Other Everon Sales Teams
• Responsible for communication to the NAM/Sales regarding the implementation of new service offerings, programs, policies and procedures as well as adjustments to existing service offerings, programs, policies and procedures.
• Provide, review and analyze NAM/Sales performance including signal activity and profitability. Working with business development and operations to a resolution on NAM/Sales with a negative impact on the CMS operation.
• Provide reporting and trending on NAM/Sales relations, prospects, and conversions
• Assist NOC Director in supporting key NAM/Sales relationships, attend trade shows, conferences, and NAM/Sales events.
• Analyze data and business trends; oversee staff providing administrative support
• Recommend service and/or product enhancements to improve customer satisfaction & enhance sales potential.
• Prepare Sales cost analysis; analyze activity, associated costs and profitability.
• Perform other duties and special projects as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Carries out people management and supervisory responsibilities in accordance with the organization's policies and applicable laws. Supervise staff as required. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Knowledge and experience with sales processes and associated proficiency in using Microsoft Office Applications (Word, Excel, Access, Outlook, Power Point).
• Knowledge and understanding of Company policies and procedures, business products, services, and strategies.
• Knowledge of the principles and practices of supervision.

Skills:

• Must be innovative, proactive, flexible, and responsive to assigned tasks.
• Must be committed to personal and organizational growth.
• Must be organized and detail oriented.
• Must possess good decision making and judgment skills.
• Excellent communication and listening skills.
• Excellent team building, customer service, and interpersonal skills.
• Basic sales skills and abilities.

Abilities:

• Ability to prioritize multiple tasks, work within short time frames, meet challenging deadlines, and identify and process relevant information in an organized, timely, and accurate manner.
• Ability to effectively present information and respond to questions.
• Ability to calculate figures and amounts, such as discounts, interests, commission proportions, percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to maintain high degree of confidentiality in handling matters and materials that are confidential and sensitive.
• Ability to solve practical problems & interpret a variety of instructions.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedures manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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