Technical Support Engineer II, Amazon Robotics
Apply NowCompany: Amazon
Location: North Reading, MA 01864
Description:
Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more.
Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the robotics teams to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.
We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, people management skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of operational systems supporting deployment of robotic solutions in our fulfillment space.
A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon's Robotic Fulfillment System operations.
Key job responsibilities
The right candidate will be inspired and motivated to do the following on a daily basis:
Support and foster a culture of inclusion
Manage large scale technical projects with high attention to detail.
Maintain and/or create policies, procedures and processes when needed.
Proactively identify opportunities for long term and repeatable solutions.
Participate in hiring, training, and development of others.
Windows or Linux Operating systems support and proactive maintenance.
Support of third party applications (such as ServiceNow FieldLogs)
Troubleshoot and support first party integrations platforms and code
Provide help desk support for users in out robotics organization across a variety of application and solutions
Responsible for on-call duties in a rotation with other team members
Frequently document known solutions in the form of knowledge base articles
Demonstrate a passion for learning new technologies and processes.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- Bachelors degree or equivalent work experience
- 2+ years of software development, or 2+ years of technical support experience
- 2+ years of managing technically complex large and small scale projects
- 1+ years managing and supporting Windows, Linux and macOS operating environments
- Own and drive Root Case Analysis (RCA) on complex system issues
- Proven experience as lead technician supporting major or critical applications and systems
PREFERRED QUALIFICATIONS
- Ability to manage multiple high-priority tasks simultaneously
- Demonstrable problem-solving and analytical skills
- Interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with software, operations, and leadership teams
- An understanding of AWS or other cloud technologies
- Experience with change management processes
- Unix/Python Shell Scripting skills
- Experience in a fulfillment or logistics environment
- Experience with hardware and solutions troubleshooting
- Knowledge and/or working experience with networking and Product IT management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the robotics teams to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.
We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, people management skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of operational systems supporting deployment of robotic solutions in our fulfillment space.
A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon's Robotic Fulfillment System operations.
Key job responsibilities
The right candidate will be inspired and motivated to do the following on a daily basis:
Support and foster a culture of inclusion
Manage large scale technical projects with high attention to detail.
Maintain and/or create policies, procedures and processes when needed.
Proactively identify opportunities for long term and repeatable solutions.
Participate in hiring, training, and development of others.
Windows or Linux Operating systems support and proactive maintenance.
Support of third party applications (such as ServiceNow FieldLogs)
Troubleshoot and support first party integrations platforms and code
Provide help desk support for users in out robotics organization across a variety of application and solutions
Responsible for on-call duties in a rotation with other team members
Frequently document known solutions in the form of knowledge base articles
Demonstrate a passion for learning new technologies and processes.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- Bachelors degree or equivalent work experience
- 2+ years of software development, or 2+ years of technical support experience
- 2+ years of managing technically complex large and small scale projects
- 1+ years managing and supporting Windows, Linux and macOS operating environments
- Own and drive Root Case Analysis (RCA) on complex system issues
- Proven experience as lead technician supporting major or critical applications and systems
PREFERRED QUALIFICATIONS
- Ability to manage multiple high-priority tasks simultaneously
- Demonstrable problem-solving and analytical skills
- Interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with software, operations, and leadership teams
- An understanding of AWS or other cloud technologies
- Experience with change management processes
- Unix/Python Shell Scripting skills
- Experience in a fulfillment or logistics environment
- Experience with hardware and solutions troubleshooting
- Knowledge and/or working experience with networking and Product IT management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.