Operations Manager

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Mtis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter .

The team

The Career, Co-op & Student Success Centre is Toronto Metropolitan University's central resource to access relevant and responsive support to navigate their way in, through and out of Toronto Met into their careers. Our innovative model of support allows us to meet students where they are in their journey, delivering equity-focused and inclusive programs and services that cover a student's journey from their first year at TMU through to their graduation into their career.

The Opportunity

The Operations Manager provides effective and efficient management of the Career, Co-op & Student Success Centre's (CC&SS) business systems processes and service delivery operations. They ensure that the necessary business systems and administrative support to the Centre's offerings is seamlessly provided, including front desk triage, infrastructure and business systems. As a member of the leadership team, the Operations Manager contributes to the planning, organizing and implementing of CC&SS strategy, programs and services, and collaborates and supports other units within Student Affairs as required.

Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Completion of a post-secondary degree program, preferably in a business or IT-related field, or equivalent experience.
• A minimum of 5 years' experience in a leadership role focusing on:
  • Office management
  • Business relationship building
  • Organizing events
  • Project management
  • Systems administration and support.
• Experience supervising staff in a unionized environment.
• Ability to collect data and analyze to recommend future projects/initiatives.
• Vendor procurement and management skills.
• Understanding and knowledge of the management of CRM systems.
• Excellent facilitation and project management skills.

Leadership Competencies

Leaders at TMU are required to demonstrate the following Leadership Competencies:

• Acts with Integrity: Demonstrates behaviors aligned with high ethical standards and personal integrity and acts in accordance with TMU values.
• Builds Relationships of Trust & Collaboration: Actively builds a culture of trust and fosters meaningful relationships.
• Leads Inclusively: Creates an inclusive environment where everyone is respected, recognized, empowered to achieve their potential, and valued for their differences.
• Demonstrates Organizational Acumen: Understands and respectfully navigates complex internal and external environments using sound judgment, diplomacy, and tact.
• Drives Vision & Results: Creates and implements a vision grounded in sound decision-making to achieve desired outcomes.

Additional Information (MAC)

Position Number(s) 20000599 Reports To Director, Student Success & Career Department Career, Co-op & Student Success, Students Affairs Employee Group MAC Vacancy Type FTCE Work Location On-campus Start Date ASAP End Date - Hours of Work 36.25 Grade C42 Salary Scale $68,719 - $109,773 Hiring Salary Range - TA Specialist - Posting Date April 21, 2025 Application Close Date May 2, 2025

• Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
• As part of the selection process, candidates may be required to complete an occupational assessment.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform . All information received in relation to accommodation will be kept confidential.