General Manager, Lodge Kohler

General Manager, Lodge Kohler

Work Mode: Onsite

Location:Hybrid - Ashwaubenon, WI

Opportunity

Responsible for hotel management of Lodge Kohler including Front Desk, Valet/Bellmen, Concierge, Housekeeping, Maintenance, Food & Beverage, Spa and Sales. Drive sales and profitability, by building community relationships and partnerships, aggressive business partner programs.

Specific Responsibilities

Financial Planning and Expense Control

• Monitor on a continuing basis monthly and year-to-date actual overall hotel expense figures to ensure compliance with budget expenses as stated in financial plan.
• Correct deviations from financial plan expenses.
• Implement and monitor labor standards that balance effective staffing and the financial plan.
• Drive continuous improvement by searching for cost reductions in guest supplies, operational supplies and purchased items while maintaining quality standards.
• Research and make recommendations for all capital projects for the hotel.
• Contribute to the yearly financial planning process by setting department expense budgets that adhere to the financial profitability targets.
• Contribute to the research and preparation of occupancy and revenue goal data for financial plans on a yearly basis.
• Monitor controls of all accounting and cost management systems.

Sales Attainment and Revenue Generation

• Achieve revenue targets of financial plan, including occupancy, ADR, RevPAR, partner with Group Director - Revenue.
• Partner with local chambers, convention and visitors bureau, all local venues, theaters, and museums to drive hotel room nights.
• Capitalize on The Titletown development by driving hotel programming that invites visitors into the hotel and drives hotel room nights.
• Establish compelling and entertaining programming and specials in the Restaurant to be recognized as a social destination for hotel guests and local residents.
• Weekly meetings with the Green Bay Packers to ensure all corporate group business with room nights are handed to Lodge Kohler first for room block sales.
• Create, market and sell a Business Partner Program to capture the business traveler, from local businesses.
• Protect and sell game day room nights at the premium established ADR at 100% occupancy.
• Drive leisure hotel occupancy through a marketing, communications and PR strategy, developed in collaboration with Group Marketing and Corporate Communications.

Project Planning

• On an on-going basis, identify areas and/or items which will require alteration or replacement to maintain and enhance the appearance of the hotel.
• Research and submit cost effective recommendations for projects and/or refurbishing which are financially sound and are in keeping with the preferred image of the hotel.

Food & Beverage

• Oversee all food & beverage operations in the hotel. Ensure cost of sales percentages are achieved through competitive procurement and effective kitchen food disciplines.
• Drive restaurant covers low occupancy periods and maximize hotel guest capture rates.
• Build relationships with local purveyors to design menus with local ingredients and influence.
• Understand the competitive market, ensuring all Lodge Kohler F&B outlets remain competitive, industry leading and relevant.
• Establish and implement all necessary food handling controls to maintain health safety and achieve favorable health inspections.

Guest Satisfaction

• Achieve guest satisfaction goals by monitoring and responding to guest complaints. Take corrective action when trends are identified. Seize all staff coaching opportunities.
• Regular inspections of all service areas in the hotel to monitor staff performance and consistency, as well as to maintain industry ratings and rankings.
• Respond to all appropriate social media sites, such as Trip Advisor.

Operations

• Formulate and oversee implementation of all policies and procedures of all departments and department heads
• Direct leadership of associate performance within the hotel as to accuracy and professionalism in accordance with our service model and AAA and Forbes standards.
• Drive empowerment, accountability and guest recovery for service misses. Analyze trends of service misses and implement corrective action to close gaps.
• Formulate and recommend implementation of operational and administrative polices to Housekeeping and Laundry which improve the cost control and cleanliness level of hotel rooms, public areas, or laundry product.
• Oversee the inspection processes of guestrooms and public areas as it relates to maintenance and aesthetic conditions.
• Regulatory audit rooms, public spaces and all areas for cleanliness and quality standards.
• Staffing
• Understand local market employment conditions to identify and secure talent.
• Monitor attrition and take action to reverse negative attrition trends.
• Partner with local temporary agencies, community centers and workforce development organizations.

Safety

• Drive safety practices that protect associates and guests.
• Implement corrective action when unsafe conditions are identified.
• Maximize use of safety tools and resources.
• Associate Engagement
• Accountable for associate engagement in all hotel departments.
• Create and drive recognition, rewards and engagement programs that position Lodge Kohler as the employer of choice in the competitive market.

Skills/Requirements

• Four-year college degree in hotel management or business administration. Other applicable four-year degree credentials would be considered in combination with a minimum of seven years hospitality or relevant management experience.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The salary range for this position is $131,450 - $169,000. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.