Program Analyst

Would you like to make a huge difference at a high growth cyber security firm with an enormous target market? ZeroFox seeks a proven, creative, and results-driven Program Analyst to support a critical digital risk protection, cyber threat intelligence, and attack surface management mission impacting the Public Sector space. This is a tremendous opportunity to create long-term trust and relationships with critical Customers in a high-demand, high throughput engagement.

Services Program Analysts work on the front lines of the company, increasing product awareness and providing Services solutions. This is a high-visibility role within ZeroFox and is critical to the organization's success. The successful candidate will possess a Customer-centric focus and demonstrate a history of Customer delivery, value alignment, and growth.

Our day-to-day is a fast-paced environment that is constantly evolving, honing in on our vision to bring advanced security protection to every organization, regardless of size, budget, industry or location.

ZeroFox is seeking experienced professionals to join our Services Department to help protect our Customers, help expand our business, and enhance our people. You will be responsible for managing multiple groups of security professionals, delivering on customer contractual requirements, leading customer engagements, collaborating on cross-team activities, and briefing different levels of audiences.

The successful candidate will perform on the following roles and responsibilities:

• Lead Services personnel and teams to ensure delivery outputs, customer engagement, and value proposition alignment that exceeds expectations with focus on renewal strategy and growth opportunities
• Partner with the ZeroFox Sales Account Executives and Account Managers to facilitate a holistic understanding of account needs, effective renewal strategies, and the identification of upsell and cross-sell opportunities
• Plan and present reports on account progress, goals, and quarterly initiatives across the Services department and to other internal stakeholders
• Coordinate collaboration across ZeroFox Intel Services
• Develop solid, high-trust relationships with and between Customers and ZeroFox
• Tactical planning to improve Customer results
• Formulate proactively and execution of strategic vision within Services department

The Program Analyst will need to have experience in leading projects and team collaboration and knowledge and passion for the security and intelligence industry. Responsible for leading proactive threat intelligence operations and allocating personnel as appropriate to ensure effective operations and high Customer satisfaction levels.

Program Analysts preferably possess one or more of the following backgrounds:

• Experience driving value to Customers via a previous customer-facing roles, collaborating with multiple internal teams, and/or individual contributors
• Relevant intelligence analyst/operator experience, allowing them to function as senior-level intelligence analyst as needed
• Experience formulating and implementing programmatic Customer delivery programs; examples include leading Customer Success, Customer Experience, or Customer Programs
• Experience contributing on strategic departmental initiatives to support company goals

Key Responsibilities include:

• Develop, implement and maintain workflows, processes and procedures to support ZeroFox's Services Team;
• Understand and master ZeroFox proprietary technology used to collect and identify threat and risk data with a focus on communicating its value to Customers;
• Act as an advocate for Customer concerns; escalate, contact, and liaise with other ZeroFox departments to ensure smooth and effective operations, Customer relationships and achieve business objectives;
• Oversee Customer care and all operational aspects covering the range of assigned duties; Serve as ultimate quality control on recurring team deliverables and touchpoints;
• Brief across multiple levels of Customers' organization to include senior stakeholders communicating the value of Services provided

Requirements

• Cybersecurity / Cyber Threat Intelligence Public Sector program management experience obtained over 2+ years

• Experience briefing senior Customer contacts to include members of the C-Suite, senior leadership, and decision makers
• Possession of excellent Customer relationship skills;
• High standard of excellence, professionalism, and a passion for Customer service and satisfaction;
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Goal-oriented, organized team player with ability to multitask and prioritize efforts; self-motivated and self-directedFamiliarity with the intelligence cycle and general reporting guidelines
• Relevant experience in intelligence, technology, cyber-security; knowledge of a variety of threat landscapes and cyber threat trends
• Bachelor's degree or higher or equivalent experience running Services delivery organizations
• Ability to travel approximately 15%

Preferred Experience:

• Public Sector experience within roles similar to program delivery, customer experience, or consultant supporting a security, risk or due diligence function;
• Prior experience in US federal government, military intelligence and/or industry subject matter expertise is preferred;
• Knowledge and familiarity with relevant threat landscapes or industry practice areas such as cybercrime, online fraud, physical/corporate security, activism, hacktivism, reputation risk, travel security, geopolitical or policy issues;
• High degree of knowledge of Social Media Platforms, blogs, IRC, message boards, Deep/Dark web;
• Bachelor's Degree;
• Experience in conducting studies and making recommendations to identify threat vectors, threat actors, and threat trends;
• Proficient in Google Suite, MS Office programs, and CRM software (salesforce[.]com preferred)

Benefits

• Total annual compensation between $80,000 - $100,000

• Community-driven culture with employee events
• Generous time off
• Comprehensive health benefits & 401(k) plan plus matching
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

About us

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

EOE/AA/M/F/Veteran/Disability Employer