Director of Revenue Operations

Description and Requirements

About TELUS Digital

TELUS Digital (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company's services support the full lifecycle of its clients' digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital's integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com .

Position Overview:

We are looking for an experienced Director of Finance, Revenue Operations to lead a critical function within our Finance team. This role is pivotal in connecting our Sales, Operations and Regional Finance departments to drive tighter interlock and deliver better outcomes across the Revenue cycle from Order through Cash, specifically tailored to our services-driven business model.

The ideal candidate will bring a strong background in finance and accounting, coupled with significant expertise in Revenue Operations within environments dealing with time & material billing models, project-based work, subscription services, or other complex service revenue streams. You will be responsible for refining processes, implementing system improvements, driving cross functional interlock, supporting revenue recognition, and most importantly delivering key financial insights and forward looking information of our revenue performance.

Key Responsibilities:

• Cross-Functional Leadership: Build strong partnerships and collaborate effectively with Sales, Operations, HR, Legal and other Finance team members to ensure alignment and improved execution across the revenue operations/lifecycle.
• Financial Reporting & Analysis: Develop, monitor, and report on key revenue operations performance indicators (KPIs) such as total revenues, revenue from new customers, existing customers, bookings/backlog, churn, book to bill ratios, revenue growth rates and DSO. Translate data into actionable insights for senior leadership.
• Forecasting & Planning: Provide critical input into the company's revenue forecasting, monthly outlook, annual budgeting, and strategic planning processes based on pipeline analysis, historical trends, by service line by region by customer.
• Order-to-Cash / Bid Governance Process: Oversee, manage, and continuously improve the end-to-end OTC cycle, including financial aspects of deal structuring, book to bill reviews, revenue recognition, and collections.
• Contract Review & Deal Support: Collaborate with Sales, Operations and Legal on contract negotiations, focusing on Margins, Risk mitigations, protections and service solutions to ensure financial viability and compliance with revenue recognition policies.
• Sales Incentives: Partner with HR, Sales and Finance on design of commissions programs to drive behaviours and outcomes that maximize in year revenue generation while adhering to margin/profit objectives by service line, region, customer.
• Process & Systems Enhancement: Proactively identify opportunities for efficiency gains and automation within the revenue cycle. Lead initiatives to improve processes and leverage technology, including CRM, ERP, and potentially dedicated billing systems
• Team Management & Mentorship: Lead and develop the [Specify team size/structure, e.g., Billing and Revenue Operations team], fostering a high-performance culture focused on accuracy, collaboration, and continuous improvement.

Required Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Professional accounting designation (CPA 1 - Canada) strongly preferred.
• Minimum of 8-10 years of progressive experience in finance and accounting, with 3-4 years in a role directly managing Revenue Operations
• Direct experience working within a Services-based organization
• Proven track record of successfully optimizing processes and implementing system improvements within the revenue cycle.
• Proficiency with ERP systems [e.g., Workday, SAP, Netsuite] and CRM platforms [e.g., Salesforce].
• Excellent analytical, strategic thinking, and problem-solving skills.
• Demonstrated leadership abilities with experience managing and developing teams.
• Superior communication, collaboration, and influencing skills.

Preferred Qualifications:

• CPA, MBA or other relevant advanced degree.
• Experience in a matrix organization
• Experience with specific billing platforms

Location - Remote - Canada

TELUS Digital Values:

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

propos de TELUS Digital

TELUS Digital (NYSE et TSX : TIXT) conoit, dveloppe et dploie des solutions numriques de nouvelle gnration pour amliorer l'exprience client (CX) au sein de marques mondiales et disruptives. Les services de l'entreprise couvrent l'ensemble du cycle de transformation numrique de ses clients, leur permettant d'adopter plus rapidement les technologies digitales de pointe pour obtenir de meilleurs rsultats commerciaux. Les solutions intgres de TELUS Digital englobent la stratgie numrique, l'innovation, le conseil et le design, la transformation numrique et les solutions du cycle de vie informatique, l'annotation de donnes, l'automatisation intelligente, ainsi que des solutions omnicanales CX incluant la modration de contenu, des services de confiance et scurit, et d'autres solutions gres. TELUS Digital soutient la croissance chaque tape de dveloppement des entreprises et collabore avec des marques issues de secteurs en forte croissance tels que la technologie et les jeux vido, les communications et les mdias, l'e-commerce et la fintech, la sant, ainsi que le voyage et l'htellerie.

En savoir plus : www.telusinternational.com

propos du poste :

Nous recherchons un(e) Directeur(trice) des finances - Oprations de revenus , expriment(e), pour diriger une fonction essentielle au sein de notre quipe Finance.

Ce rle est stratgique dans le lien entre les dpartements Ventes, Oprations et Finances rgionales, afin de renforcer la collaboration et d'amliorer les rsultats tout au long du cycle de revenus, de la commande l'encaissement, en adquation avec notre modle conomique ax sur les services.

Le/la candidat(e) idal(e) possde une solide exprience en finance et comptabilit, ainsi qu'une expertise avre en oprations de revenus dans des environnements impliquant des modles de facturation au temps pass, des projets, des abonnements ou d'autres sources de revenus complexes lies aux services. Vous serez responsable de l'optimisation des processus, de la mise en uvre d'amliorations systmes, de la coordination interfonctionnelle, du soutien la reconnaissance des revenus, et, surtout, de fournir des informations financires cls et des prvisions sur la performance des revenus.

Responsabilits principales :

• Leadership interfonctionnel : Dvelopper des partenariats solides avec les quipes Ventes, Oprations, RH, Juridique et Finance pour garantir une meilleure excution et une cohrence dans la gestion du cycle de revenus.
• Reporting et analyse financire : Suivre et analyser les indicateurs cls de performance lis aux revenus (revenus totaux, nouveaux clients, clients existants, commandes/arrirs, taux de dsabonnement, ratio commandes/facturation, croissance des revenus, DSO) et fournir des recommandations exploitables la direction.
• Prvisions et planification : Contribuer l'laboration des prvisions de revenus, des perspectives mensuelles, du budget annuel et des plans stratgiques sur la base de l'analyse du pipeline, des tendances historiques, par ligne de service, par rgion et par client.
• Cycle commande--encaissement / gouvernance des offres : Superviser, grer et amliorer continuellement le cycle OTC, y compris les aspects financiers de la structuration des offres, les revues commandes/facturation, la reconnaissance des revenus et les recouvrements.
• Revue des contrats et accompagnement des offres : Collaborer avec les Ventes, les Oprations et le Juridique sur les ngociations contractuelles, en mettant l'accent sur les marges, la gestion des risques, les protections et les solutions de services, afin d'assurer la viabilit financire et la conformit avec les normes de reconnaissance des revenus.
• Incentives commerciaux : Travailler avec les RH, les Ventes et les Finances sur la conception de programmes de commissions visant maximiser les revenus annuels tout en respectant les objectifs de marge par ligne de service, rgion et client.
• Amlioration des processus et systmes : Identifier de manire proactive les opportunits d'efficacit et d'automatisation dans le cycle de revenus. Diriger des initiatives d'optimisation des processus et de mise en uvre de technologies (CRM, ERP, systmes de facturation ddis).
• Gestion d'quipe et mentorat : Diriger et faire voluer l'quipe des oprations de facturation et de revenus [ spcifier], en favorisant une culture de performance, de collaboration et d'amlioration continue.

Qualifications requises :

• Diplme universitaire en finance, comptabilit, administration des affaires ou domaine connexe
• Titre comptable professionnel (CPA - Canada) fortement recommand
• 8 10 ans d'exprience progressive en finance et comptabilit, dont 3 4 ans en gestion directe des oprations de revenus
• Exprience directe dans une organisation oriente services
• Russites dmontres dans l'optimisation des processus et la mise en uvre de solutions systmes dans le cycle de revenus
• Matrise des systmes ERP (ex: Workday, SAP, Netsuite) et des plateformes CRM (ex: Salesforce)
• Excellentes capacits d'analyse, de rflexion stratgique et de rsolution de problmes
• Comptences dmontres en leadership, gestion et dveloppement d'quipe
• Excellentes aptitudes la communication, la collaboration et l'influence

Atouts supplmentaires :

• CPA, MBA ou tout autre diplme suprieur pertinent
• Exprience en organisation matricielle
• Connaissance de plateformes de facturation spcifiques

Lieu : Tltravail - Canada

Valeurs de TELUS Digital :

Chez TELUS Digital, nous reconnaissons l'importance des valeurs dans un environnement en constante volution. Pour russir, chaque candidat(e) doit dmontrer des comportements refltant nos valeurs fondamentales :

• Nous plaons passionnment nos clients et nos communauts en premier
• Nous embrassons le changement et innovons avec audace
• Nous grandissons ensemble grce un esprit d'quipe engag

Engagement envers la diversit

TELUS Digital s'engage offrir un accs quitable l'emploi, fond sur les comptences et les capacits, dans un environnement de travail diversifi et inclusif.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.