DEPUTY DIRECTOR OF OPERATIONS

Salary : $112,797.88 - $144,235.78 Annually
Location : San Bernardino County Court Districts, CA
Job Type: Full-Time Employment
Job Number: 25-046
Division: Operations Division
Department: Fontana
Opening Date: 04/21/2025
Closing Date: 5/12/2025 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: Non-Represented (Exempt C)

Description
The San Bernardino Superior Court is seeking a forward-thinking Deputy Director of Operations to lead and enhance critical court functions-an exciting opportunity for a results-oriented leader who thrives in a dynamic, high-impact environment. The ideal candidate will bring a strong background in court or public-sector operations, a commitment to service excellence, and the ability to foster collaboration across judicial, administrative, and community stakeholders. This recruitment will be used to fill current and future vacancies county-wide.

KEY RESPONSIBILITIES

A strong candidate will possess the ability to:

• Plan, develop, and evaluate operational programs, processes, and staff to align with court goals and performance standards; conduct reviews and recommend system and workflow enhancements.
• Direct and support managers and staff through hiring, coaching, performance management, and training initiatives; ensure alignment with personnel policies and labor agreements.
• Analyze legislation, audit procedures, and coordinate operational policy updates to ensure court practices comply with legal requirements and meet service expectations.
• Monitor unit budgets, oversee financial transactions, and coordinate with county departments to manage court facilities, security, and procurement activities.
• Lead efforts to improve case flow, recordkeeping, and service delivery through operational studies, data analysis, and technology-driven process improvements.

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WHAT'S NEXT

Human Resources will review applications. Applicants who meet the minimum qualifications will advance to the next step. Note: Resumes will not be accepted in place of the required application and supplemental questions.

Applicants who progress in screening will be invited to participate in an oral exam (pre-recorded or in-person interview).

Passing applicants will be added to the eligible list.

An email notice will be sent to the candidates informing them of their status.

BENEFIT HIGHLIGHTS

VIEW THE
Essential Functions
Typical duties of the Deputy Director of Operations may include, but are not limited to:

Plans, organizes, controls, integrates and evaluates the work of the assigned management, supervisory and operational staff; with managers and supervisors, develops, implements and monitors work plans, programs, systems, process, and procedures to achieve court goals, objectives and work standards; reviews, evaluates, and proposes budget recommendations for the assigned operational units; oversees the preparation and maintenance of a variety of reports and statistical data; and conducts review and analysis to identify area of concerns.

Manages the performance of assigned staff; interviews and selects new staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; recommends compensation and provides other rewards to recognize performance; hears and makes recommendations on grievances; subject to upper management concurrence, approves or takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with court Personnel Plan policies and labor contract agreements.

Provides day-to-day leadership and works with supervising judges, judicial officers, managers and staff to ensure a high-performance, customer service-oriented work environment that supports achieving the court's mission, objectives and values regarding teamwork, mutual trust and respect; applies process improvement and quality management principles to assigned area of responsibility.

Monitors the effectiveness of the assigned court's operations; plans to analyze and resolve operational problems and internal and external customer complaints, conducts operational studies, researches and audits to ensure operational efficiency and compliance with applicable state and local rules and regulations; develops and implements policies and methodologies to enhance court services; prepares policy and procedural memorandum and manuals; compiles and prepares status reports and workload statistics; interacts with judicial officers when appropriate for problem resolution..

Manages and oversees personnel functions for assigned court; assesses staffing needs and coverage to ensure adequate staffing; ensures accurate maintenance of staff attendance records; coordinates vacation schedules; may conduct attendance audits; conducts disciplinary investigations and assists the court in disciplinary investigations; plans, organizes and coordinates staff training; develops and implements training plans.

Reviews new legislation and policies for impact on operations; informs managers and supervisors and distributes information regarding new/revised legislation, policies and procedures; ensures the revision and implementation of procedural changes to comply with new legislation.

Oversees the financial transactions of the assigned court unit including managing the receipt and accounting of fees and expenses; approving change fund replenishment; conducting investigations into cash handling errors; and coordinating fiscal matter with departmental management.

Oversees and coordinates facilities management activities with departmental management and other county departments; assesses facilities and equipment needs; assists in coordinating facility repairs and improvements; reviews and approves purchase orders and requisitions; identifies and participates in resolving security issues.

Manages case processing activities to ensure proper custody, maintenance, storage and disposal of court records; coordinates the resolution of case flow management issues with judicial officers and staff; assists in analyzing case activity to project future staffing, information systems and facility needs; oversees the correct receipt, maintenance, archival, issuance and destruction of legal documents, case files and exhibits.

Manages operational contracts and services; prepares statements of work for operational needs; manages vendors by conducting evaluations, monitoring performance, and maintaining relationships; and prepares and approves payment documents.

Serves as project leads for various court initiatives.

Acts as liaison with local and state agencies, attorneys, and general public to discuss, coordinate and implement procedures.

Performs other duties as assigned.

Minimum Qualifications
Seven (7) years of progressively responsible experience in court operations, public administration, or legal environment, with at least five (5) years of which were at a management or supervisory level.

Experience Substitution:

Two (2) years of experience may be substituted by the following:

• Graduation with a Bachelor's degree from an accredited college or university in the fields of business, public administration, criminal justice, finance, economics or closely related field;
• Completion of the Institute for Court Management (CMP) certificate program; or,
• Completion of the Institute for Court Management Fellows Program.

Highly Desirable:

Graduation from an accredited four-year college or university with a major in business, public administration or closely related field; completion of the Institute for Court Management Court Management Program (CMP); completion of the Institute for Court Management Fellows Program; management or supervisory experience with any Superior Court of California.

Knowledge of:

• Court organization, ordinances, rules, policies and procedures relating to the administration of the assigned court;
• Administrative principles and methods, including goal setting, program development and implementation;
• Court and courtroom processes and procedures;
• Federal, state and local laws, regulations and court decisions applicable to area of assigned responsibility;
• General functions and organization of the judicial system, including the multiple divisions of the San Bernardino Superior Court, areas of litigation and the roles and functions of other legal and law enforcement agencies;
• Principles and practices of public administration, including planning, budgeting, purchasing and maintaining public records;
• The court's information technology systems as applied to court operations;
• Principles and practices of case and calendar management;
• Principles and practices of project management and implementation;
• Research methods and statistical analysis techniques;
• Computers and applicable software applications;
• Principles and practices of effective business communications;
• Customer service standards, policies, procedures and etiquette;
• Principles and practices of effective management/supervision; and,
• Principles and practices of labor relations; and,
• Court Personnel Plan Policies and labor contract provisions.

REASONABLE ACCOMMODATIONS
The Superior Court of California, County of San Bernardino is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process may contact the Human Resources Office at (909) 521-3700 or via email at. Individuals with hearing and/or speech impairments may also contact the recruiter for this position through the use of the California Relay Service by dialing 711.
Physical Characteristics
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk and hear; use hands to finger, handle, feel or operate objects, tools or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to ten (10) pounds unaided. Specific vision abilities required for this job include close vision and the ability to adjust focus.
SUPERIOR COURT OF CALIFORNIA
COUNTY OF SAN BERNARDINO
BENEFITS SUMMARY
BENEFIT GROUP C - EXEMPT

The San Bernardino Superior Court offers a range of benefit programs for employees and their eligible dependents. These include medical, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. A summary of benefits is provided below.

Health and Welfare Benefits
MEDICAL: The Court offers a variety of comprehensive health plan options to fit individual employee needs. The Court contributes up to $200.00 in benefit plan dollars each pay period to help full-time employees pay for health premiums. In addition, the health plan subsidy the court contributes toward the employee cost is 58.5% to 60% based on plan selection and level of coverage.

DENTAL: The dental subsidy is equivalent to 100% of the employee only DPPO plan (but not less than twenty-three dollars and two cents {$23.02} per pay period).

VISION: Court-paid plan for employees and eligible dependents. No co-pay/deductible for eye exams; frames and standard lenses or contact lenses (in lieu of standard lenses) every twelve (12) months.

SHORT-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability.

LONG-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability.

LIFE INSURANCE: Court-paid basic life insurance benefit of $85,000. Additional supplemental life and AD&D insurance benefits may be purchased voluntarily.

MEDICAL REIMBURSEMENT ACCOUNT: Flexible Spending Account (FSA) that helps participating employees lower their taxable income. Under this plan, employees elect to set aside pre-tax money each pay period to pay for eligible out-of-pocket medical expenses for themselves and their eligible dependents that are not paid by insurance or reimbursed by any other benefit plan. The Court contributes a dollar for dollar match up to $20.00 per pay period up to a maximum of five-hundred dollars ($500.00) per plan year.

DEPENDENT CARE ASSISTANCE PLAN: This is a type of Flexible Spending Account (FSA) that helps participating eligible employees lower their taxable income. Under this plan, employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

Leave Allowances
VACATION: After completion of the requisite hours of continuous service (based on the bargaining unit), employees are eligible to use accrued vacation allowance. Depending on length of service, employees may accrue from 80 to 200 hours annually.

ADMINISTRATIVE LEAVE: Eighty (80) hours of additional leave to be used during the calendar year, prorated depending on start date.

HOLIDAY: Fourteen (14) paid recognized holidays and the accrual of two (2) floating holidays annually.

SICK LEAVE: Employees in regular positions accrue approximately 3.69 hours of sick leave per pay period to use during instances of authorized absence due to illness, injury, or medically related appointments.

BEREAVEMENT LEAVE: ALL employees are eligible to receive a maximum of thirty-two (32) hours of paid leave per occurrence for bereavement leave due to the death of a person in the immediate family.

Retirement and Deferred Compensation Plans
RETIREMENT: The Court is a 1937 Act employer. More detailed information may be found by contacting SBCERA at (909) 885-7980 or toll-free at 1-877-722-3721 or by visiting the website at San Bernardino County Retirement Association. The Court does not pay into the Social Security system; however, it does contribute to Medicare.

Retirement benefits subject to change.
DEFERRED COMPENSATION: Employees are eligible to participate in the Court's 457 and/or the 401(k) Deferred Compensation Plans. These are supplemental retirement plans that permit employees to defer a certain portion of their pre or post tax salary, within certain Internal Revenue Service (IRS) limits, to an account maintained by an investment service provider. Participating employees in the pre-tax option postpone paying taxes on the deferred portion of their income.
401(k): The court matches up to 4% and doubles the contribution up to 8%.
457: Employees may elect to have a percentage of their salary or a flat amount deferred for a pre or post tax investment.

RETIREMENT MEDICAL TRUST: This plan helps with the high cost of health care expenses after retirement. Active employees with ten (10) years of public sector service are eligible to participate. Under this plan, eligible retired participants pay for qualified expenses on a non-tax basis. All contributions, earnings, and reimbursements are tax free. The trust is funded by the eligible cash value of the participant's sick leave upon separation of service and Court contributions. The Court contributes a percentage of the employee's salary to the trust per pay period.

Additional Benefits
TUITION BENEFIT: The Court shall provide $1,500.00 per fiscal year to be used for job related education or career development, book fees or to reimburse membership dues in professional organizations.

CAR ALLOWANCE: Use of Court Vehicle.

CELL PHONE: The Court shall provide reimbursement of $30.00 for voice and $25.00 for data services per month.

FLEXIBLE WORK SCHEDULE: The Court recognizes the importance of work/life balance. Employees may request alternative work scheduling or flexible work schedules when classifications meet the requirements.

COMMUTER SERVICES: This program assists with providing information on carpools, rideshare matching, and public transportation options. The Court offers incentives for employees eligible to participating in Ridesharing activities.
The Human Resources Department reserves the right to modify the benefit programs in accordance with the Personnel Rules and Regulations.
01

The information you provide on this questionnaire will be used to assess your relevant education and experience in a competitive evaluation of qualifications. Be as specific as possible and include all information requested. Providing complete, organized, and detailed responses to each question is your advantage. (Do not reply; refer to a resume or other documentation.) If you do not have experience in an area, please answer "N/A." Please make sure to answer each question as clearly and concisely as possible. When responding to each question, include the length of experience, employer, and job title.Only the most qualified candidates will be invited to an oral interview after an administrative review of each application and supplemental questionnaire.

• I understand the instructions above and certify that all statements made in this supplemental application are true and complete to the best of my knowledge.

02

EDUCATION VERIFICATION: If you are leveraging your education or training in conjunction with your professional experience to substantiate your eligibility for the minimum qualification, OR IF A DEGREE IS REQUIRED per the minimum qualifications, please proceed to upload the requisite documentation. This includes copies of your degree(s), college transcript(s), or certification(s), as applicable. Kindly navigate to the "Attachments" section within the application and securely upload the mandatory documentation. Please ensure that proof of your education and/or training is received before the conclusion of this job posting.

• I have uploaded a copy of the requisite documentation.
• I do not need to provide additional documents.

03

Select your highest level of education.

• GED or High School Diploma
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree
• None of the above

04

Select the option that best applies. I have:

• a. A bachelor's degree in business, public administration, criminal justice, finance, economics, or a closely related field.
• b. Certification of the Institute for Court Management.
• c. Certification of the Institute for Court Management Fellows Program.
• d. Seven (7) years of experience in court operations, public administration, or a legal environment.
• e. I have a combination of a, b, c, and d.
• f. None of the above

05

Do you have 5 years of management or supervisory-level experience in court operations, public administration, or a legal environment?

• Yes
• No

06

I have management or supervisor experience with the Superior Court of California.

• Yes
• No

07

Describe how you have acquired seven years of experience in court operations, public administration, or a legal environment. A response to see a resume will result in an incomplete application. Your response should include the employer's name, the length of time completing the duties, and the responsibilities. If not applicable, respond N/A.
08

In detail, describe how you have acquired five years of experience in court operations, public administration, or a legal environment. A response to see a resume will result in an incomplete application. Your response should include the employer's name, the length of time completing the duties, and the responsibilities. If not applicable, respond N/A.
Required Question