Business Operations Manager

Why not Veriswap?

We don't believe in wasting your time. Here are some reasons you should not apply:

• You are looking for a manager to be told what to do - how to fix something, the right approach for a problem, what's next for your career. You will be accountable for your own work, but what is possible will be bound only by your ambition and ideas.
• You want a job with a work-life balance. Recharging is essential, but we're working on such exciting projects (which our customers can't wait to use!) that we can't stop thinking about our next sprint.
• You question if things are "worth it" - if this job is worth the "opportunity cost." You will be given everything needed to be comfortable and the upside of a founder, but we know exceptional things are only done with great sacrifice that compound over time.

About Veriswap

Veriswap is a barter marketplace for trading cards, operating within the $10B+ sports card secondary market. We're focused on creating a new swap economy because we firmly believe that the swaps market is 5x larger than the cash sales market for collectibles. Our mission is to empower collectors by enabling them to trade sports cards anytime, anywhere.

Our founding team comes from Columbia (ex-IB) and from Brown (ex-Google). Together, we're building something truly exciting, and we're looking for driven individuals to help us shape the future of collectibles.

Who We're Looking For

• Someone who embodies our core values:
• Competitive greatness
• Unimpeachable character
• Speed is king
• 1+ years of experience in consulting / IB, or experience working at a startup (pre-seed to B).
• Aspiring future founders
• A killer executor. The role will evolve rapidly, but a constant is that it will be very heavily executionally focused.
• Role is hybrid in our Palo Alto office, and the candidate must be located in the SF Bay Area

Day-to-Day Responsibilities:

Work directly with Cofounder / CTO and own a variety of projects from ops, to analytics, to partnerships.

Identify and solve cross-functional bottlenecks between support, shipping, tech product, partnerships, sales

Strategic planning/overview

Using code / no-code tools to automate repetitive processes

To give you a sense of projects you would be working on on the job, here is an example of projects we have worked on in the past. Some are glamorous, some are not, but we are looking for someone who has no ego and is not scared to get their hands dirty.

• Researching and deciding on a Zendesk consultant to optimize our customer support flow
• Setting up, working with dev team, and refining product analytics on Mixpanel
• Procuring giveaway items for at trade shows
• Conversion strategy from pre-whales to whales
• Interviewing whale / pre-whale users
• Creating high-end loyalty programs for whale users
• Stress testing / and critiquing our onboarding flow
• Candidate screening
• Updating monthly financial reports, identifying areas of bleed (damages, shipping loss, failed transactions) and creating plans on how to reduce
• Shipping packages in our warehouse when we have a heavy backlog

Tasks to be done

• Manage day-to-day operations of warehouse operations, ensuring-putting out occasional fires on more sensitive issues
• Managing and executing on projects that cause customer dissatisfaction; in order of priority, shipping delays, packaging issues, customer support experience, and flaking.

Benefits

Compensation:

$90-130k + benefits + equity