Practice Manager

Practice Manager

Department: Administrative

Employment Type: Full Time

Location: Cookeville, Tennessee

Description

At Copeland Veterinary Hospital, we're dedicated to providing urgent and emergency care with extended hours and specialized services for pets in our community. While we are not currently a 24/7 facility, we operate with the flexibility and responsiveness that high-quality emergency and urgent care demands - including occasional on-call or overnight needs to best support our patients and team.

Our current hours are:

Monday-Thursday: 7:30 AM - 7:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Our sister hospital, Flatt Veterinary Clinic, offers full-service general practice care - from wellness and preventive medicine to routine procedures - creating a well-rounded continuum of care for pets and their families.

Our current hours are:

Monday-Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Together, our hospitals provide seamless, collaborative care across a wide range of patient needs. We're proud to be part of Innovetive Petcare, a people-first veterinary network that empowers teams to thrive and grow while delivering outstanding medical care.

Your Opportunity

We're looking for a Practice Manager who's excited to support both Copeland and Flatt teams - someone who's energized by teamwork, ready to lead with empathy, and driven to foster a unified, compassionate culture across both hospitals. While the role will be rooted primarily at Copeland, your leadership will help both teams succeed in delivering excellent care and service.

Why You'll Love Being Here

We believe that caring for animals starts with caring for people. As part of the Innovetive Petcare family, you'll have access to comprehensive benefits, professional development, and a supportive network of veterinary professionals who are here to help you thrive.

Benefits for Full-Time Team Members

• Competitive compensation starting at $95K+ depending on experience, plus an annual performance bonus based on hospital and personal performance.
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 401(k) with Company Match
• Short- and Long-Term Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Continuing Education Allowance
• Discounts on Pet Care
• Company-wide leadership development and mentorship opportunities
• Access to a collaborative network of veterinary leaders across Innovetive's hospitals

If you're a people-first leader who thrives in a fast-paced, purpose-driven environment - and you're ready to bring teams together to deliver exceptional care - we'd love to connect with you.

Join us in shaping a better future for veterinary teams, pets, and the communities we serve.

What You'll Be Doing

Team Support & Leadership

• Cultivate a respectful, inclusive, and connected culture where every team member - from the front desk to clinical staff - feels heard, valued, and supported.
• Offer coaching, mentorship, and day-to-day support to staff, with an emphasis on open communication and shared goals.
• Collaborate with Medical Directors and hospital teams to align clinical and operational priorities.
• Maintain a visible, approachable presence across departments and locations.

Operations & Collaboration

• Oversee the daily flow of both hospitals, ensuring teams are set up for success.
• Partner with leads and staff to create balanced schedules that reflect both hospital needs and personal well-being.
• Manage inventory, vendor relationships, and ensure compliance with relevant standards and regulations.
• Support ongoing learning through regular team meetings, feedback, and growth opportunities.

Financial Oversight & Planning

• Collaborate with Innovetive Petcare's support teams on budget planning, payroll, and financial performance.
• Use data to set goals and track progress in areas like patient care, client experience, and team efficiency.
• Help shape the future of our hospitals through strategic planning and service expansion.

Client Experience & Community Engagement

• Ensure every client and patient interaction reflects our shared commitment to kindness and quality care.
• Partner with client service teams to resolve concerns with empathy and professionalism.
• Represent our hospitals with pride and integrity in the local community.

What You Bring

Required Experience:

• 3-5 years of leadership experience in a veterinary or clinical setting (ER or multi-site experience is a plus!)
• Confidence supporting cross-functional teams in a dynamic clinical environment
• Familiarity with veterinary software platforms like Cornerstone, EzyVet, or similar

Your Superpowers:

• Collaborative leadership rooted in compassion and emotional intelligence
• Clear and kind communication skills - written, verbal, and interpersonal
• Organizational and problem-solving abilities to keep things running smoothly
• A hands-on mindset - ready to jump in, support the team, and adapt as needed
• A genuine commitment to the people and pets we care for every day

Schedule & Flexibility

This is a full-time, salaried role. You'll work closely with both daytime and overnight teams and should be available for rotating weekend and holiday coverage. While Copeland is your home base, you'll have the opportunity to collaborate with the team at Flatt as well, based on shared needs.