Office Supervisor - Wauwatosa Police Department

Salary: See Position Description
Location : Wauwatosa, WI
Job Type: Full-Time
Department: Police
Division: Police
Opening Date: 04/22/2025
Closing Date: 5/6/2025 4:30 PM Central
FLSA: Exempt

Position Overview
The primary purpose of the Office Supervisor is to oversee a diverse range of administrative tasks related to the daily operation of the Wauwatosa Police Department. This role involves supervising the day-to-day administrative, customer service, records-related, and operational duties, as well as the coordination and execution of projects of varying scopes and scales. The Office Supervisor oversees 6-8 clerical full-time and part-time team members.

The starting pay for this position ranges from $78,146 - $99,840 annually, depending on experience and qualifications. This is complemented by an excellent benefits package, a robust wellness program, an on-site fitness center, a free workplace clinic, paid parental leave, generous paid holidays and vacation, a pension plan, volunteer time off, a flexible workplace environment (this position has the option to work remotely one day per week) and the opportunity to work with dedicated professionals who have a passion for public service. (Click the Benefits tab to find out more!)
Essential Functions
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. Other duties may be required and assigned.

• Plans, organizes, assigns, supervises, trains, reviews, and evaluates the work of the records management and administrative staff. Oversees time management, performance, and training of the office employees. Staff is made up of 6-8 clerical full-time and part-time employees.
• Develops and implements goals, policies, priorities, and procedures for team.
• Oversees employee engagement of office team members and ensures compliance and commitment to the department's mission vision, and values, rules, regulations, and policies.
• Provides oversight to the team members fulfilling customer service requests through a variety of methods.
• Provides oversight to the team members fulfilling public record requests and ensures compliance, assisting when needed.
• Maintains accurate and up-to-date records related to personnel, training, certification, and incidents.
• Assists with fulfilling public record requests related to lawsuits, personnel inquiries, and departmental emails.
• Creates and maintains policies and operating procedures which are administrative in nature.
• Continuously looks to optimize processes and create efficiencies within the administrative workflows at the police department.
• Aids with Systems Administrator responsibilities related to ProPhoenix, Kronos - Telestaff & Workforce Ready.

• Creates and maintains standardized, digital, fillable forms for department use. Provides training to internal customers on how to use the forms and research other needed forms.

Minimum Requirements
Education and Experience Requirements:

• Bachelor's Degree in Business Administration, Accounting, Public Administration, or related field preferred, Associate's Degree required.
• Two to three years of administrative operations experience or any equivalent combination of education and experience complementary to the role.
• Experience with WI public records laws and the request process.
• Office or personnel management experience preferred.

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.

• Ability to exercise and demonstrate professionalism, good judgement, integrity, discretion, dependability, and enthusiasm.
• Commitment to professional development and willingness to learn.
• Strong attention to detail and eye for process improvement.
• Strong data entry skills and the ability to utilize web-based or other electronic applications and quickly learn how to use and support new software tools.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to communicate effectively both in oral and written forms.
• Maintains a positive, empathetic, and professional attitude towards customers at all times.
• Ability to multi-task and problem solve.
• Ability to lead, motivate, and coach employees.
• Ability to evaluate and hold staff accountable to the Department's policies, procedures, rules and regulations, and mission/vision/values.

In evaluating candidates for this position, The City of Wauwatosa may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
01

What is the highest level of education you have completed?

• HS Diploma or GED
• Some College Credits, No Degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• I do not possess a diploma or degree

02

Why are you interested in working for the Wauwatosa Police Department as an Office Supervisor?
03

Do you have leadership or supervisory experience? If so, please include the following information: the number of staff you were directly responsible for and the key functions you oversaw.
04

How did you find out about this position?

• City of Wauwatosa website
• City of Wauwatosa employee
• Job Interest Card
• Indeed.com
• Website - Other
• Facebook
• Twitter
• LinkedIn
• Other

05

For the previous question, if you marked "City of Wauwatosa employee", "Website-Other", or "Other", please indicate your specific referral source.
Required Question