Lead Hot Gas Path Product Service Engineer

Job Description Summary
The Lead Hot Gas Path Product Service Engineer will provide technical support for fielded GE Gas Turbines with focus in the Hot Gas Path (HGP) technology.

In this role you will be responsible for solving technical issues at customer sites; ranging from daily technical troubleshooting/recommendations to complex Root Cause Analyses with long-term business implications to GE and our customers.

Job Description

Roles and Responsibilities

• Engineering support of installed base of Gas Turbines (GT) with focus in Hot Gas Path (HGP) Systems.
• Work with commercial, design, and customer teams to provide issue resolution for technical issues. This involves applying Engineering techniques and processes to develop solutions and ensuring that specific issues are resolved in terms of accuracy, quality, and timeliness to meet customer needs and business goals.
• Provide engineering support to the Field Services teams during planned outages.
• Prepare technical presentations for Customers and Senior Leadership: User conferences, webinars, or other customer technical reviews.
• Develop technical information letters (TILs or ETCs) to provide clear and accurate communications to GT customers with respect to technical issues, risk, and our recommendations to resolve.
• Apply engineering skills, experience, and tools to solve a field failure through Root Causes Analysis (RCA).
• Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed.
• Interface with external and internal suppliers to identify the most cost-effective solution that meets customer's request.
• Travel to customer locations in support of commercial teams during unplanned/forced outages and customer technical review meetings.
• Work with design and development teams to successfully introduce new products.
• Participate in Lean Action Workouts and lead Kaizen projects to improve internal Product Service processes and support continuous improvement efforts .

Required Qualifications

• Bachelor's Degree in Mechanical, Aerospace, Materials Science Engineering, or related engineering field of study from an accredited college or university OR a High school diploma/ GED with 7 years of relevant experience.
• 3+ years of experience in Gas Turbine Design, Services, Repair, or Testing
• Must be authorized to work in the USA without sponsorship now or in the future.

Desired Characteristics

• 3+ years of experience in Product Service Engineering
• Willingness to mentor others and drive culture of coaching and continuous improvement
• Demonstrated ability to handle multiple tasks simultaneously and drive projects to completion.
• Demonstrated leadership to pursue correct engineering actions in adverse conditions or situations.
• Able to interface and communicate clearly and effectively with all levels of an organization, both internally and externally with customers (tell the story in a way that everyone from an entry level plant outage engineer to a customer chief engineer or from a GE entry level field engineer to GE executive can understand it and get what they need to execute).
• Team player with global mindset and ability to work effectively with different cultures.
• Prior experience in a customer support / facing role. Anticipates customer needs and ensures that they are met. Develop understanding of background situations and where conversations are leading and steer them in productive directions.
• Self-starter with initiative and interpersonal skills to direct projects and work, of cross- functional nature, with demonstrated ability to drive projects to completion.
• Ability and desire to identify and implement continuous process improvements.
• Strong written and verbal communication skills.
• Strong team building skills. Ability to develop relationships across the organization to build loyalty and commitment. Can energize teams through inclusiveness and connection with people.
• Understands business objectives and drives specific tasks required to meet the objectives.
• Demonstrated project management skills.
• Demonstrated capability to remain calm and collected in challenging/safety related/high cost situations to develop a step by step plan, communicate it, gain concurrence through technical prowess, and drive to completion.

The base pay range for this position is $88,600.00 - $147,600.00 USD per year. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 10% performance bonus.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

This position will stay open on the career website until at least 4/28/25.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

About GE Vernova Gas Power

GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry's largest installed base.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No