Senior Director, Global Inclusion

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

With a purpose to "uplift everyone, everywhere by being the best way to pay and be paid," Visa is dedicated to building a culture of inclusion that derives the benefits of diversity. The goal is to integrate inclusion in everything they do by valuing unique identities and business contributions in an environment where diverse backgrounds and perspectives are celebrated. That, in turn, drives success internally as well as in the broader community.

The Senior Director, Global Inclusion will drive global programming and strategic internal and external partnerships to embed inclusive business processes that best serve our employees and clients. They will partner with senior leaders, management teams, and other colleagues to foster a vibrant, inclusive, and supportive culture for all, eliminating systemic marginalization and promoting inclusive practices via structures, customs, and leadership.

The Senior Director, Global Inclusion will report to the Chief Inclusion Officer. The role will manage a small to medium sized team of Inclusion Director program managers, and analysts that serve our five regions and provide close oversight and partnership for global inclusion analytics and reporting.

Specific Responsibilities include

• Execution of strategic plans for embedding Inclusion internally and externally through program development and partnership engagement.
• Embedding Inclusion strategies into the employee lifecycle (recruitment, retention, progression, performance management, leadership development, and employee engagement) in alignment with the People Strategy.
• Partner closely with People Team to support the needs of the business and to integrate goals into business plans and operational practices. Work closely with the People Team to develop metrics and KPIs to monitor, track and report progress to senior leaders.
• Work closely with Senior Leaders and Regional lnclusion Leads to design programs and initiatives to address systemic changes needed to drive an inclusive culture for all employees.
• Support Chief Inclusion Officer in building robust and sustainable strategies that fit the needs of business units and global markets with a focus on talent attraction, retention and engagement.
• Develop and deliver internal, initiatives to educate and engage employees on inclusion topics, including training, workshops, and internal communications, aligned to the Global strategy
• Provide oversight to the Analytics team to ensure strong data governance, structures, and accuracy in reporting globally.
• Provide oversight and governance to Employee Resource Groups (ERGs) and other platforms that promote a sense of belonging and community globally
• Build and deliver an external Inclusion event strategy.
• Partner with Chief Inclusion Officer and Corporate Communications teams to deliver an internal/external process for sharing inclusion impact. Coach, develop, support and build capability of PBP org to be inclusion partners

Candidate Profile

The following 6 key competencies are universally applied to evaluate the performance of every employee at Visa: Analytical skills, Communications, Critical thinking, Execution, Leadership, and Collaboration.

More specifically, the Senior Director for Global Inclusion will have demonstrated success in:

• Helping build a workplace that represents a diversity of backgrounds, perspectives, and experiences, enacts fair policies, processes, and practices and fosters a climate of belonging and psychological safety.
• Developing business priorities that provide opportunities to build inclusive practices into the fabric of the organization's operations.
• Advocating for data-driven imperatives for change and representing an organization's Inclusion program to internal and external partners to promote capacity building inclusive practices.
• Extensively utilizing data and analytics as important tools in measuring success while aligning goals with business objectives.
• Approaching challenges with systems-level thinking to work toward institutional change rather than individual remedies.
• Galvanizing others into action around building more inclusive communities.
• Driving innovation, finding new solutions that lead to tangible results, and have demonstrated great agility in responding to both opportunities and challenges along the way.
• Managing budgets and the ability to think creatively about resource allocation.

Personal Characteristics

• Deep personal commitment to the values of inclusion, belonging, engagement and culture building.
• Learning agility ability, curiosity, and willingness to learn from experiences and failures to adapt and adopt new ways of being and thinking to further the impact of the company (e.g., take risks, challenge the status quo, be open).
• Creative thinker,
• Does not come with a set playbook on how things are done, sees opportunity in unconventional approaches.
• Comfortable in a variety of circumstances, does not shy away from difficult topics or conversations.

This is a hybrid position. Hybrid employees work in office Tuesday - Thursday.

Qualifications

Qualifications

• 12 or more years of work experience with a bachelor's degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD.

Preferred Qualifications

• 15 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD, PhD)
• Experience leading large-scale Inclusion and people development initiatives in a global role.
• Strategically focused leadership skills that include composure, excellent communication skills, and in-depth knowledge of relevant industries (FinTech, Financial Services, Tech, or Sales and Services)
• Influence and followership with peers and senior leaders across an organization.
• Experience successfully establishing an external network of Inclusion related industry and community partnerships.
• Demonstrated project and process management experience.
• Demonstrated analytical skills and the ability to leverage data to craft a meaningful, business-relevant inclusion narrative.
• Experience in coaching and working with top-level executives on Inclusion and Diversity solutions.
• Advanced understanding of cultural differences to be successful in a global organization.
• Strong collaboration with colleagues and external partners.
• Financial acumen in budget and ROI cases.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 170,000.00 to 265,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.